CN101448277A - Method, system and device for processing wireless access network faults - Google Patents

Abstract

Translated fromChinese

本发明实施例公开了一种处理无线接入网络故障的系统，该系统包括：终端设备，用于确定无线接入网络发生故障，向网络管理维护设备发送故障信息；网络管理维护设备，用于根据所述终端设备发来的故障信息确定所述故障的类型，根据预先设置的故障类型与故障处理方式的对应关系，确定所述故障的类型对应的故障处理方式，并按照确定的故障处理方式进行故障处理。本发明实施例还公开了一种处理无线接入网络故障的方法和设备。采用本发明，能够有效的提高处理无线接入网络故障的实时性。

The embodiment of the present invention discloses a system for processing wireless access network faults. The system includes: terminal equipment, used to determine that a fault occurs in the wireless access network, and send fault information to network management and maintenance equipment; network management and maintenance equipment, used to Determine the type of the fault according to the fault information sent by the terminal device, determine the fault processing method corresponding to the fault type according to the preset correspondence between the fault type and the fault processing method, and follow the determined fault processing method Perform troubleshooting. The embodiment of the invention also discloses a method and equipment for dealing with the failure of the wireless access network. By adopting the present invention, the real-time performance of dealing with wireless access network faults can be effectively improved.

Description

Handle method, system and the equipment of wireless access network faults

Technical field

The present invention relates to wireless communication field, relate in particular to a kind of method, system and equipment of handling wireless access network faults.

Background technology

Development and application along with wireless lan (wlan), World Interoperability for Microwave Access, WiMax wireless wideband access networks such as (WIMAX), and the popularizing of notebook computer terminal that has the WLAN network interface card, Radio Access Network becomes a kind of means that the user inserts the Internet whenever and wherever possible.

When Radio Access Network broke down, accident analysis, diagnosis and investigation became the major issue of network operation and management.

At present, the method that the fault of Radio Access Network is analyzed, diagnosed and investigates mainly contains following three kinds:

First kind, the artificial treatment mode.After the customer complaint of receiving about network connection fault, the network maintenance staff carries the network failure analyzer to on-the-spot, describes analyzing failure cause according to the customer complaint phenomenon.The operating state of radio reception device that specifically can test site to be determining whether this radio reception device is normal, thereby determines whether it is that network that this radio reception device causes connects fault and carries out fault and get rid of; Can also adopt the PING order to wait the continuity testing method to determine whether equipment such as access controller, core network switches, router are normal, and improper facility information informed the core net network maintenance staff, check improper equipment and carry out fault and get rid of by the core net network maintenance staff.

In the manner, the real-time of troubleshooting is relatively poor, and owing to adopt the method for manual analysis fault, can't know the true cause that terminal can't access network, can't distinguish the true cause of network side fault, descend or the access device fault as air interference, signal strength signal intensity, therefore lack accuracy for failure location.In order to prevent network attack, existing equipment of the core network has generally been closed the PING order simultaneously, causes the attendant can't use the PING order to obtain network connectivty at the scene.

Second kind, instrument testing mode.Dispose the testing instrument in the Radio Access Network overlay area, the testing instrument carries out the analog service testing according to pre-set time interval, as carry out continuity testing or initiate PORTAL login process etc., and determine that according to the testing result whether normal access network be communicated with facility information and that break down.

In the manner, also can't obtain network connectivty fast under the situation of equipment of the core network shielding PING order, real-time is relatively poor.

The third, the webmaster polling mode.The Radio Access Network management system adopts the mode of management server poll, the running status of interval acquiring radio reception device (MIB) information at regular intervals, know network operation situation according to mib information, when network failure by network maintenance staff's analyzing failure cause and carry out fault and get rid of.

In the manner, for catenet, polling time interval is longer, and because the influence that Radio Access Network is interfered and signal transient changes, cause the fault generation time very short, network management system can't promptly and accurately detect fault, makes that the real-time of troubleshooting is relatively poor.

To sum up, the real-time of processing wireless access network faults is relatively poor in the prior art.

Summary of the invention

The embodiment of the invention provides a kind of method, system and equipment of handling wireless access network faults, in order to improve the real-time of handling wireless access network faults.

The embodiment of the invention provides a kind of method of handling wireless access network faults, and this method comprises:

The fault message that the network side receiving terminal apparatus sends when determining that Radio Access Network breaks down;

Described network side is determined the type of described fault according to described fault message, corresponding relation according to fault type that sets in advance and troubleshooting mode, determine the troubleshooting mode of the type correspondence of described fault, and carry out troubleshooting according to the troubleshooting mode of determining.

The embodiment of the invention provides a kind of method of network fault reporting, and this method comprises:

When terminal equipment determines that Radio Access Network breaks down, determine fault message to be reported, and this fault message is sent to network side.

The embodiment of the invention provides a kind of system that handles wireless access network faults, and this system comprises:

Terminal equipment is used for determining that Radio Access Network breaks down, and sends fault message to the network management service equipment;

The network management service equipment, be used for determining the type of described fault according to the fault message that described terminal equipment is sent, corresponding relation according to fault type that sets in advance and troubleshooting mode, determine the troubleshooting mode of the type correspondence of described fault, and carry out troubleshooting according to the troubleshooting mode of determining.

The embodiment of the invention provides a kind of terminal equipment, and this equipment comprises:

The Radio Access Network adaptation module is used to insert described Radio Access Network;

The Network test module is used for determining whether Radio Access Network breaks down;

Fault real-time analysis module is used for determining fault message to be reported when described Network test module determines that Radio Access Network breaks down, and this fault message is sent to information transmission modular;

Information transmission modular is used for the fault message that described fault real-time analysis module is sent is sent to the network management service equipment.

The embodiment of the invention provides a kind of network management service equipment, and this equipment comprises:

Failure analysis module is used for the fault message that receiving terminal apparatus is sent, and determines the type of fault according to this fault message, according to the corresponding relation of fault type that sets in advance and troubleshooting mode, determines the troubleshooting mode of the type correspondence of described fault;

Fault management module is used for carrying out troubleshooting according to the troubleshooting mode that described failure analysis module is determined.

In the scheme that the embodiment of the invention provides, when terminal equipment breaks down at definite Radio Access Network, initiatively fault message is reported network side by the fault report network, remedied the deficiency of existing testing technology and OMC centralized network fault management technology, realize the quick discovery of network failure and reported, improved the real-time of troubleshooting.

Description of drawings

The system configuration schematic diagram that Fig. 1 provides for the embodiment of the invention;

The device structure schematic diagram that Fig. 2 provides for the embodiment of the invention;

The device structure schematic diagram that Fig. 3 provides for the embodiment of the invention;

The method flow schematic diagram that Fig. 4 provides for the embodiment of the invention;

Fig. 5 A is the accident analysis schematic flow sheet in the embodiment of the invention;

Fig. 5 B is a WEB login process schematic diagram of the prior art.

Embodiment

In order to improve the real-time of handling wireless access network faults, the embodiment of the invention provides a kind of system that handles wireless access network faults, in the native system, terminal equipment is after definite Radio Access Network breaks down, initiatively fault information reporting is given the network management service equipment of network side, the network management service equipment is determined fault type according to the fault message that reports, and determines the troubleshooting mode that needs are taked according to fault type, thereby carries out troubleshooting according to this mode.

Referring to Fig. 1, the system of the processing wireless access network faults that the embodiment of the invention provides specifically comprises:

Terminal equipment 10 is used for when definite Radio Access Network breaks down, and sends fault message to the network management service equipment;

Networkmanagement service equipment 11, be used for determining the type of fault according to the fault message that terminal equipment is sent, corresponding relation according to fault type that sets in advance and troubleshooting mode, determine the troubleshooting mode of the type correspondence of this fault, and carry out troubleshooting according to the troubleshooting mode of determining.

In the native system, terminal equipment sends fault message to the network management service equipment, can send by the transfer of data agent equipment that is arranged in the fault upload network.The fault upload network comprises: the wireless or cable network at the network management system place that Radio Access Network is managed, and as GPRS (GPRS) network, wired VPN (virtual private network) (VPN) etc.

Transfer ofdata agent equipment 12 is used for the fault message that terminal equipment sends is transmitted to the network management service equipment.By the transfer of data agent equipment fault message being sent to the concrete mode of network management service equipment can be as follows: terminal equipment sends to terminal access device 13 in the fault upload network with fault message, and this terminal access device 13 comprises mobile base station, wired access device etc.; Terminal access device 13 sends to equipment of thecore network 14 with the fault message that receives, equipment of thecore network 14 sends to transfer ofdata agent equipment 12 with the fault message that receives, and by transfer ofdata agent equipment 12 fault message is sent to networkmanagement service equipment 11 at last.

The network management service equipment can be arranged in core net, because transfer of data agent equipment and network management service equipment be not in consolidated network, in order to solve the intercommunication problem of two networks, the transfer of data agent equipment can connect network management service equipment in the core net by modes such as VPN, and communicates.

Terminal equipment can determine in concrete operation flow whether Radio Access Network breaks down, this operation flow can have multiple, how to determine in service access flow process and business authentication flow process that with terminal equipment whether Radio Access Network breaks down is that example describes below:

First kind, in the service access flow process, terminal equipment determines that the concrete grammar whether Radio Access Network breaks down is: the access point apparatus of terminal equipment in Radio Access Network sends and inserts association request message, do not determine to insert when unusual receiving to the response message of this access association request message or according to the information in the response message that receives, determine that Radio Access Network breaks down, and the information that access point apparatus breaks down is sent to network side.Here, insert association request message and comprise environment detection request message, association request message, address assignment request message etc.

Second kind, in the business authentication flow process, terminal equipment determines that the concrete grammar whether Radio Access Network breaks down is: the network authentication apparatus of terminal equipment in Radio Access Network sends the network authentication association request message, do not receiving when determining that to the response message of this network authentication association request message or according to the information in the response message that receives network authentication is unusual, the information that network line fault and/or authenticating device are broken down sends to network side.Here, authenticating device comprises that authentication interface provides equipment (as the PORTAL platform), certification entity server (as the RADIUS authentication server) etc.The network authentication association request message that provides equipment to send to authentication interface is that authentication interface is obtained request message, and the network authentication association request message that sends to the certification entity server is the authentication request message that comprises authentication information.

Terminal equipment can also carry out service dial testing according to the service dial testing order that the network management service equipment issues, determine whether have the network equipment and/or network line fault in the Radio Access Network according to the service dial testing result, and the fault message of the network equipment and/or network line is sent to the network management service equipment.Comprise concrete service dial testing information in the service dial testing order, which kind of service dial testing terminal equipment initiates according to this service dial testing information decision, for example, if comprise in the professional order and treat testing service identification A, terminal equipment treats that according to this testing service identification A determines to treat that the professional PORTAL of being of testing simulates registering service, then to record requests such as PORTAL platform transmissions, if do not receive to these record request responding message, then the information uploading that the PORTAL platform is broken down is given the network management service equipment, perhaps, though terminal equipment has received these record request responding message, but the time that receives response is overtime, and then the information uploading that network line is broken down is given the network management service equipment.

Therefore, networkmanagement service equipment 11 is further used for: to terminal equipment issuing service testing order;Terminal equipment 10 is further used for: the service dial testing order that the receiving network managing service equipment is sent, carry out service dial testing according to this service dial testing order, when determining to exist in the Radio Access Network network equipment and/or network line fault, the fault message of the network equipment and/or network line is sent to the network management service equipment according to the service dial testing result.The network management service equipment to the mode of terminal equipment issuing service testing order can for: the network management service equipment sends to the transfer of data agent equipment with the service dial testing order, the transfer of data agent equipment sends to equipment of the core network with the service dial testing order that receives, equipment of the core network sends to the terminal access device with the testing order that receives again, by the terminal access device service dial testing order is sent to terminal equipment at last.

By the network management service equipment to terminal equipment issuing service testing order, terminal equipment carries out service dial testing and report fault message when finding fault according to the service dial testing order that receives, the network management service equipment can be real-time the terminal equipment that passes through obtain the whether state information of fault of Radio Access Network, thereby improve the real-time of fault discovery and processing, and, the network management service equipment can decide terminal equipment to carry out which kind of service dial testing by carry different service dial testing information in the service dial testing order, thereby carries out fault detect targetedly.

Networkmanagement service equipment 11 is used for: when the fault message of sending according to terminal equipment determines that the type of fault is equipment fault, corresponding troubleshooting mode is: the network equipment that breaks down is carried out continuity testing, when the continuity testing success, obtain the running state information of the network equipment that breaks down, determine the concrete reason of fault according to this running state information.When the fault message of sending according to terminal equipment determines that the type of fault is network failure, corresponding troubleshooting mode is: obtain the access point apparatus address information in the fault message, search other network equipments that link to each other with this access point apparatus according to this access point apparatus address information, other network equipments are carried out continuity testing, when the continuity testing success, obtain the running state information of other network equipments, determine the concrete reason of fault according to this running state information.

Certainly, above-mentioned only is that fault type is not limited to equipment fault and network failure, and different troubleshooting modes can be set as required to the illustrating of fault type and troubleshooting mode.

The network management service equipment can the Network Management Equipment from Radio Access Network obtains the running state information of the network equipment.

Network Management Equipment 15 is used for providing to the network management service equipment running state information of the network equipment.Network Management Equipment can adopt the mode of poll, the running state information of the interval acquiring network equipment at regular intervals, and send to the network management service equipment.

Referring to Fig. 2, the embodiment of the invention also provides a kind of terminal equipment, can be applied to handle in the system of wireless access network faults, and this equipment comprises:

Radio Access Networkadaptation module 20 is used to insert Radio Access Network;

Network test module 21 is used for determining whether Radio Access Network breaks down;

Fault real-time analysis module 22 is used for when the Network test module determines that Radio Access Network breaks down, and by the definite fault message that need report of analyzing failure cause, fault message is sent to information transmission modular;

Information transmission modular 23 is used for the fault message that fault real-time analysis module is sent is sent to the network management service equipment.

The Network test module can determine in concrete operation flow whether Radio Access Network breaks down, for example determine in service access flow process or business authentication flow process whether Radio Access Network breaks down, and the response message of receiving in the operation flow issued fault real-time analysis module, by fault real-time analysis module according to this response message analyzing failure cause, thereby determine the fault message that need report.For example, the Network test module receives the unusual authentication interface that authentication interface provides equipment to send in the business authentication flow process, the Network test module determines that Radio Access Network breaks down, and this unusual authentication interface sent to fault real-time analysis module, fault real-time analysis module is according to receiving that authentication interface can determine that authentication interface provides equipment to reach, but authentication interface is unusual, determine that further authentication interface provides device fails rather than network line fault, determine that in view of the above the fault message that need report provides device fails for authentication interface.

Information transmission modular can be transmitted to the network management service equipment with fault message by the fault upload network, and therefore, this terminal equipment also comprises the fault upload network adaptation module.

Fault uploadnetwork adaptation module 24 is used to insert described fault upload network.

Accordingly, this terminal equipment can possess two network addresss, and one is the address of described wireless wideband access network, and another is the address of described fault upload network.This terminal equipment specifically can be notebook computer terminal that above network adaptation module is installed, handheld terminal, testing equipment etc.

Information transmission modular also is used for: fault message is encapsulated in IP packet or the PDP packet that meets the fault upload network requirement, and then is sent to the network management service equipment.

This terminal equipment also comprises:

Testing flowprocess acquisition module 25, be used for the service dial testing order that the receiving network managing service equipment issues, carry out service dial testing according to this service dial testing order, when determining to exist in the Radio Access Network network equipment and/or network line fault, the fault message of the network equipment and/or network line is sent to the network management service equipment according to the service dial testing result.

Referring to Fig. 3, the embodiment of the invention also provides a kind of network management service equipment, can be applied to handle in the system of wireless access network faults, and this equipment comprises:

Failure analysis module 30 is used for determining according to the fault message that terminal equipment is sent the type of fault, according to the corresponding relation of fault type that sets in advance and troubleshooting mode, determines the troubleshooting mode of the type correspondence of this fault;

Fault management module 31 is used for carrying out troubleshooting according to the troubleshooting mode that failure analysis module is determined.

Fault management module 31 comprises:

First processing module 310, be used for when the type of the definite fault of failure analysis module is equipment fault, the network equipment that breaks down is carried out continuity testing, when the continuity testing success, obtain the running state information of the network equipment that breaks down, determine the reason of described fault according to this running state information.

Second processing module 311, be used for when the type of the definite fault of failure analysis module is network failure, obtain the access point apparatus address information in the described fault message, search other network equipments that link to each other with this access point apparatus according to this access point apparatus address information, described other network equipments are carried out continuity testing, when the continuity testing success, obtain the running state information of described other network equipments, determine the reason of described fault according to this running state information.

First processing module or second processing module can be obtained the running state information of the network equipment from the Network Management Equipment the described Radio Access Network.First processing module or second processing module can directly or by this Network Management Equipment be carried out continuity testing to the network equipment, concrete, first processing module or second processing module send the continuity testing that comprises network equipment sign to Network Management Equipment, and Network Management Equipment carries out continuity testing and test result is fed back to first processing module or second processing module this network equipment sign corresponding equipment.

Referring to Fig. 4, the embodiment of the invention also provides a kind of method of handling wireless access network faults, and this method specifically may further comprise the steps:

Step 40: when terminal equipment determines that Radio Access Network breaks down, fault message is sent to network side; This network side can be core net, and terminal equipment can send to fault message the network management service equipment of core-network side by the fault upload network.

Step 41: the fault message that the network side basis receives is determined the type of fault, according to the corresponding relation of fault type that sets in advance and troubleshooting mode, determines the troubleshooting mode of the type correspondence of this fault.

Step 42: network side carries out troubleshooting according to the troubleshooting mode of determining.

In the step 40, terminal equipment can determine that Radio Access Network breaks down in concrete operation flow, and concrete mode can have following two kinds:

First kind, the access point apparatus of terminal equipment in Radio Access Network sends and inserts association request message, do not determine to insert when unusual receiving to the response message of this access association request message or according to the information in the response message that receives, the information that access point apparatus is broken down sends to network side.

Second kind, the network authentication apparatus of terminal equipment in Radio Access Network sends the network authentication association request message, do not receiving when determining that to the response message of this network authentication association request message or according to the information in the response message that receives network authentication is unusual, the information that network line fault and/or authenticating device are broken down sends to network side.

When in the WLAN Radio Access Network, carrying out the WEB login with terminal equipment below, in access process and identifying procedure, carry out fault and report to example describes, shown in Fig. 5 A:

Step 50: terminal equipment judges whether the radiofrequency signal of Radio Access Network, if, then arrivestep 52, otherwise to step 51;

In this step, whether terminal equipment receives the radiofrequency signal that probe response message judges whether Radio Access Network among the 5B with reference to the accompanying drawings.

Step 51: determine that the fault message that reports is that radio frequency impairments takes place AP, to step 64;

Step 52: terminal equipment judges whether the access point apparatus association is normal, if, then arrivestep 54, otherwise to step 53;

In this step, terminal equipment whether receive associate response message among the 5B with reference to the accompanying drawings or the associate response message that receives in information judge whether the access point apparatus association normal.

Step 53: determine that the fault message that reports is that fault takes place to insert AP, to step 64;

Step 54: terminal equipment judges whether the dhcp address allocation flow is normal, if, then arrivestep 56, otherwise to step 55;

In this step, whether terminal equipment receives the address assignment response message that Dynamic Host Configuration Protocol server sends with reference to the accompanying drawings among the 5B in DHCP (DHCP) address assignment flow process judges whether the dhcp address allocation flow is normal.

Step 55: determine that the fault message that reports is the Dynamic Host Configuration Protocol server fault, to step 64;

Step 56: terminal equipment judges whether pressure PORTAL flow process is normal, if, then arrivestep 60, otherwise to step 57;

In this step, terminal equipment whether receive the authentication interface request response among the 5B with reference to the accompanying drawings or the authentication interface request response that receives in information judge whether the PORTAL flow process normal.

Step 57: judge whether the PORTAL server can reach, if, then arrivestep 59, otherwise to step 58;

In this step,, judge that then the PORTAL server can reach if terminal equipment receives the authentication interface request response, otherwise, judge that the PORTAL department server can reach.

Step 58: determine that the fault message that reports is the address information of networking line failure and AP, to step 64;

Step 59: determine that the fault message that reports breaks down for the PORTAL server, to step 64;

Step 60: terminal equipment judges whether to receive the network authentication result, if then flow process finishes, otherwise to step 61;

In this step, the authentication response message whether terminal equipment receives from the PORTAL server in the identifying procedure of 5B with reference to the accompanying drawings judges whether to receive the network authentication result.

Step 61: judge whether the RADIUS authentication server can reach, if, then arrivestep 63, otherwise to step 62;

In this step, whether terminal equipment receives the login response message that AC sends with reference to the accompanying drawings in the identifying procedure of 5B is judged whether the RADIUS authentication server can reach.

Step 62: determine that the fault message that reports is the address information of networking line failure and AP, to step 64;

Step 63: determine that the fault message that reports breaks down for the RADIUS authentication server, to step 64;

Step 64: terminal equipment reports definite fault message.

Network side can also be initiatively to terminal equipment issuing service testing order, terminal equipment carries out service dial testing according to this service dial testing order, when determining that according to the service dial testing result the network equipment in the Radio Access Network and/or network line break down, the fault message of the network equipment and/or network line is sent to network side.

In the step 42, if the type of fault is equipment fault, the troubleshooting mode of this equipment fault correspondence is: the equipment that breaks down is carried out continuity testing, the time obtain the equipment running status information that breaks down in the continuity testing success, determine the reason of fault according to continuity testing result and/or this running state information.

If the type of fault is a network failure, the troubleshooting mode of this network failure correspondence is: obtain the access point apparatus address information in the fault message, carrying out link according to this access point apparatus address information searches, obtain the address information of other network equipments that link to each other with this access point apparatus, as the IP address information of equipment such as the router that links to each other with this access point apparatus, switch; Then, described other network equipments are carried out continuity testing, the time obtain the running state information of described other network equipments, determine the reason of described fault according to general character test result and/or this running state information in the continuity testing success.

To sum up, beneficial effect of the present invention comprises:

In the scheme that the embodiment of the invention provides, when terminal equipment breaks down at definite Radio Access Network, initiatively fault message is reported network side by the fault report network, remedied the deficiency of existing testing technology and OMC centralized network fault management technology, realize the quick discovery of network failure and reported, improved the real-time of troubleshooting.

Simultaneously, in the scheme that the embodiment of the invention provides, terminal equipment carries out accident analysis according to concrete operation flow and determines to report the method for fault message to improve the accuracy and the rapidity of fault location.

And, in the scheme that the embodiment of the invention provides, the network operation management equipment is carried out after link searches according to the fault message that reports, obtain the information of other network equipment that is connected to access point apparatus, other network equipment is carried out continuity testing or obtains equipment running status information, determine the method for fault concrete reason, do not rely on NM server and provide warning information, and after carrying out route querying according to the problem that RTU (remote terminal unit) is found, Network Management Equipment obtains running state information and then phase-split network fault again, can improve the troubleshooting speed of catenet greatly, avoiding simultaneously can't orientation problem because close the fault that the PING port causes.

Obviously, those skilled in the art can carry out various changes and modification to the present invention and not break away from the spirit and scope of the present invention.Like this, if of the present invention these are revised and modification belongs within the scope of claim of the present invention and equivalent technologies thereof, then the present invention also is intended to comprise these changes and modification interior.

Claims (20)

Translated fromChinese

1、一种处理无线接入网络故障的方法，其特征在于，该方法包括：1. A method for handling wireless access network failures, characterized in that the method comprises:网络侧接收终端设备在确定无线接入网络发生故障时发送的故障信息；The network side receives the fault information sent by the terminal device when it is determined that a fault occurs in the wireless access network;所述网络侧根据所述故障信息确定所述故障的类型，根据预先设置的故障类型与故障处理方式的对应关系，确定所述故障的类型对应的故障处理方式，并按照确定的故障处理方式进行故障处理。The network side determines the type of the fault according to the fault information, determines the fault processing method corresponding to the fault type according to the preset correspondence between the fault type and the fault processing method, and performs the fault processing according to the determined fault processing method Troubleshooting.2、如权利要求1所述的方法，其特征在于，所述网络侧为核心网，所述终端设备通过故障上传网络将所述故障信息发送给该核心网。2. The method according to claim 1, wherein the network side is a core network, and the terminal device sends the fault information to the core network through a fault upload network.3、如权利要求1或2所述的方法，其特征在于，若所述故障的类型为设备故障，所述设备故障对应的故障处理方式为：3. The method according to claim 1 or 2, wherein if the type of the fault is an equipment fault, the fault handling method corresponding to the equipment fault is:对发生故障的设备进行连通性测试，在连通性测试成功时获取发生故障的设备的运行状态信息，根据该运行状态信息确定所述故障的原因。Carrying out a connectivity test on the faulty device, obtaining the operation state information of the faulty device when the connectivity test is successful, and determining the cause of the fault according to the operation state information.4、如权利要求1或2所述的方法，其特征在于，若所述故障的类型为网络故障，所述网络故障对应的故障处理方式为：4. The method according to claim 1 or 2, wherein if the type of the fault is a network fault, the fault handling method corresponding to the network fault is:获取所述故障信息中的接入点设备地址信息，根据该接入点设备地址信息查找与该接入点设备相连的其他网络设备，对所述其他网络设备进行连通性测试，在连通性测试成功时获取所述其他网络设备的运行状态信息，根据该运行状态信息确定所述故障的原因。Obtain the address information of the access point device in the fault information, search for other network devices connected to the access point device according to the address information of the access point device, and perform a connectivity test on the other network devices. When it succeeds, the operation state information of the other network equipment is obtained, and the cause of the failure is determined according to the operation state information.5、一种网络故障上报的方法，其特征在于，该方法包括：5. A method for reporting a network fault, characterized in that the method comprises:终端设备确定无线接入网络发生故障时，确定待上报的故障信息，并将该故障信息发送给网络侧。When the terminal device determines that a fault occurs in the wireless access network, it determines the fault information to be reported, and sends the fault information to the network side.6、如权利要求5所述的方法，其特征在于，所述终端设备确定无线接入网络发生故障时，确定待上报的故障信息包括：6. The method according to claim 5, wherein when the terminal device determines that a fault occurs in the wireless access network, determining the fault information to be reported includes:所述终端设备向所述无线接入网络中的接入点设备发送接入相关请求消息，在未接收到对所述接入相关请求消息的响应消息或根据接收到的响应消息中的信息确定接入异常时，将接入点设备发生故障的信息确定为待上报的故障信息。The terminal device sends an access-related request message to the access point device in the wireless access network, and if a response message to the access-related request message is not received or determined according to information in the received response message When the access is abnormal, the failure information of the access point device is determined as the failure information to be reported.7、如权利要求6所述的方法，其特征在于，在所述接入相关请求消息为环境探测请求消息时，所述终端设备将接入点设备发生射频故障的信息确定为待上报的故障信息；7. The method according to claim 6, wherein when the access-related request message is an environment detection request message, the terminal device determines the radio frequency fault information of the access point device as the fault to be reported information;在所述接入相关请求消息为关联请求消息时，所述终端设备将接入点设备发生接入故障的信息确定为待上报的故障信息；When the access-related request message is an association request message, the terminal device determines the information about the access failure of the access point device as the failure information to be reported;在所述接入相关请求消息为地址分配请求消息时，所述终端设备将地址分配设备发生故障的信息确定为待上报的故障信息。When the access-related request message is an address allocation request message, the terminal device determines information that an address allocation device has failed as failure information to be reported.8、如权利要求5所述的方法，其特征在于，所述终端设备确定无线接入网络发生故障时，确定待上报的故障信息包括：8. The method according to claim 5, wherein when the terminal device determines that a fault occurs in the wireless access network, determining the fault information to be reported includes:所述终端设备向所述无线接入网络中的网络认证设备发送网络认证相关请求消息，在未接收到对所述网络认证相关请求消息的响应消息或根据接收到的响应消息中的信息确定网络认证异常时，将网络线路故障和/或认证设备发生故障的信息确定为待上报的故障信息。The terminal device sends a network authentication-related request message to the network authentication device in the wireless access network, and if no response message to the network authentication-related request message is received or the network authentication is determined according to information in the received response message When the authentication is abnormal, the failure information of the network line and/or the failure of the authentication equipment is determined as the failure information to be reported.9、如权利要求8所述的方法，其特征在于，在所述认证设备为认证界面提供平台时，所述网络认证相关请求消息为认证界面获取请求消息，所述终端设备将网络线路故障或所述认证界面提供平台发生故障的信息确定为待上报的故障信息；9. The method according to claim 8, wherein when the authentication device provides a platform for the authentication interface, the network authentication-related request message is an authentication interface acquisition request message, and the terminal device sends a network line failure or The authentication interface provides platform failure information determined as the failure information to be reported;在所述认证设备为认证实体服务器时，所述网络认证相关请求消息为认证请求消息，所述终端设备将网络线路故障或所述认证实体服务器发生故障的信息确定为待上报的故障信息。When the authentication device is an authentication entity server, the network authentication-related request message is an authentication request message, and the terminal device determines information about network line failure or failure of the authentication entity server as failure information to be reported.10、如权利要求5所述的方法，其特征在于，所述终端设备确定无线接入网络发生故障时，确定待上报的故障信息包括：10. The method according to claim 5, wherein when the terminal device determines that a fault occurs in the wireless access network, determining the fault information to be reported includes:所述终端设备根据接收到的来自网络侧的业务拨测命令进行业务拨测，根据业务拨测结果确定所述无线接入网络中的网络设备和/或网络线路发生故障时，将网络设备和/或网络线路的故障信息确定为待上报的故障信息。The terminal device performs a service dial-up test according to the service dial-up test command received from the network side, and according to the service dial-up test result, when it is determined that a network device and/or a network line in the wireless access network fails, the network device and /or the fault information of the network line is determined as the fault information to be reported.11、一种处理无线接入网络故障的系统，其特征在于，该系统包括：11. A system for dealing with wireless access network failures, characterized in that the system includes:终端设备，用于确定无线接入网络发生故障，向网络管理维护设备发送故障信息；The terminal device is used to determine that a fault occurs in the wireless access network, and to send fault information to the network management and maintenance device;网络管理维护设备，用于根据所述终端设备发来的故障信息确定所述故障的类型，根据预先设置的故障类型与故障处理方式的对应关系，确定所述故障的类型对应的故障处理方式，并按照确定的故障处理方式进行故障处理。a network management and maintenance device, configured to determine the type of the fault according to the fault information sent by the terminal device, and determine the fault processing method corresponding to the fault type according to the preset correspondence between the fault type and the fault processing method, And handle the fault according to the determined fault processing method.12、如权利要求11所述的系统，其特征在于，该系统进一步包括：12. The system of claim 11, further comprising:数据传输代理设备，位于故障上传网络中，用于将所述终端设备发出的故障信息转发给所述网络管理维护设备。The data transmission proxy device is located in the fault uploading network, and is used to forward the fault information sent by the terminal device to the network management and maintenance device.13、如权利要求11所述的系统，其特征在于，所述网络管理维护设备用于：13. The system according to claim 11, wherein the network management and maintenance equipment is used for:在所述故障的类型为设备故障时，对发生故障的设备进行连通性测试，在连通性测试成功时获取发生故障的设备的运行状态信息，根据该运行状态信息确定所述故障的原因。When the type of the fault is a device fault, perform a connectivity test on the faulty device, obtain operation status information of the faulty device when the connectivity test is successful, and determine the cause of the fault according to the operation status information.14、如权利要求11所述的系统，其特征在于，所述网络管理维护设备用于：14. The system according to claim 11, wherein the network management and maintenance equipment is used for:在所述故障的类型为网络故障时，获取所述故障信息中的接入点设备地址信息，根据该接入点设备地址信息查找与该接入点设备相连的其他网络设备，对所述其他网络设备进行连通性测试，在连通性测试成功时获取所述其他网络设备的运行状态信息，根据该运行状态信息确定所述故障的原因。When the type of the fault is a network fault, obtain the address information of the access point device in the fault information, search for other network devices connected to the access point device according to the address information of the access point device, and search for other network devices connected to the access point device. The network device performs a connectivity test, acquires the operation status information of the other network devices when the connectivity test is successful, and determines the cause of the failure according to the operation status information.15、如权利要求13或14所述的系统，其特征在于，该系统进一步包括：15. The system of claim 13 or 14, further comprising:网管设备，用于向所述网络管理维护设备提供所述发生故障的设备的运行状态信息。A network management device, configured to provide the network management and maintenance device with operating status information of the faulty device.16、一种终端设备，其特征在于，该设备包括：16. A terminal device, characterized in that the device includes:无线接入网络适配模块，用于接入所述无线接入网络；A wireless access network adaptation module, configured to access the wireless access network;网络业务测试模块，用于确定无线接入网络是否发生故障；The network service test module is used to determine whether the wireless access network fails;故障实时分析模块，用于在所述网络业务测试模块确定无线接入网络发生故障时，确定待上报的故障信息，将该故障信息发送给信息传输模块；A fault real-time analysis module, used to determine the fault information to be reported when the network service test module determines that a fault occurs in the wireless access network, and send the fault information to the information transmission module;信息传输模块，用于将所述故障实时分析模块发来的故障信息发送给网络管理维护设备。The information transmission module is used to send the fault information sent by the real-time fault analysis module to the network management and maintenance equipment.17、如权利要求16所述的设备，其特征在于，所述终端设备还包括：17. The device according to claim 16, wherein the terminal device further comprises:故障上传网络适配模块，用于接入故障上传网络；The fault upload network adaptation module is used to access the fault upload network;所述信息传输模块用于：The information transmission module is used for:通过所述接入故障上传网络将所述故障信息发送给网络管理维护设备。Send the fault information to the network management and maintenance equipment through the access fault uploading network.18、如权利要求16或17所述的设备，其特征在于，所述终端设备还包括：18. The device according to claim 16 or 17, wherein the terminal device further comprises:拨测流程获取模块，用于接收网络管理维护设备下发的业务拨测命令，根据该业务拨测命令进行业务拨测，在根据业务拨测结果确定所述无线接入网络中存在网络设备和/或网络线路故障时，将网络设备和/或网络线路的故障信息发送给所述网络管理维护设备。The dial test process acquisition module is configured to receive a service dial test command issued by the network management and maintenance equipment, perform a service dial test according to the service dial test command, and determine that there are network devices and network devices in the wireless access network according to the service dial test result When/or the network line is faulty, send the fault information of the network device and/or the network line to the network management and maintenance device.19、一种网络管理维护设备，其特征在于，该设备包括：19. A network management and maintenance device, characterized in that the device includes:故障分析模块，用于接收终端设备发来的故障信息，根据该故障信息确定故障的类型，根据预先设置的故障类型与故障处理方式的对应关系，确定所述故障的类型对应的故障处理方式；The fault analysis module is used to receive fault information sent by the terminal equipment, determine the type of fault according to the fault information, and determine the fault processing method corresponding to the fault type according to the preset correspondence between the fault type and the fault processing method;故障管理模块，用于按照所述故障分析模块确定的故障处理方式进行故障处理。The fault management module is configured to handle the fault according to the fault processing method determined by the fault analysis module.20、如权利要求19所述的设备，其特征在于，所述故障管理模块包括：20. The device of claim 19, wherein the fault management module comprises:第一处理模块，用于在所述故障分析模块确定的故障的类型为设备故障时，对发生故障的网络设备进行连通性测试，在连通性测试成功时获取发生故障的网络设备的运行状态信息，根据该运行状态信息确定所述故障的原因；The first processing module is used to perform a connectivity test on the failed network device when the type of failure determined by the failure analysis module is a device failure, and obtain the operating status information of the failed network device when the connectivity test is successful. , determining the cause of the failure according to the running state information;第二处理模块，用于在所述故障分析模块确定的故障的类型为网络故障时，获取所述故障信息中的接入点设备地址信息，根据该接入点设备地址信息查找与该接入点设备相连的其他网络设备，对所述其他网络设备进行连通性测试，在连通性测试成功时获取所述其他网络设备的运行状态信息，根据该运行状态信息确定所述故障的原因。The second processing module is configured to obtain the access point device address information in the fault information when the fault type determined by the fault analysis module is a network fault, and search for the access point device address information according to the access point device address information other network devices connected to the point device, perform a connectivity test on the other network devices, obtain the operation status information of the other network devices when the connectivity test is successful, and determine the cause of the failure according to the operation status information.

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