CA2776434A1 - Methods, apparatus and systems for chronicling the activities of field technicians - Google Patents

Abstract

Tracking or monitoring activities associated with employees, such as field technicians working in the field, is based on receiving and processing activity information related to activities conducted by the employees. Activity information may include location information associated with individual activities or equipment, employee status information (e.g. clocked-in or clocked-out), travel information, or other information associated with an employee's activities. In an example, tracking employee activities may include receiving field service activity information, associating at least one data source with at least one technician, associating an acquisition event with at least one time window and at least one location, and generating a timeline associated with the at least one technician and at least one data source, where generating the timeline includes reconciling the acquisition event with the received field service activity information.

Claims (29)

1. An apparatus for chronicling the activities of at least one technician, the apparatus comprising:
at least one communication interface;
a memory configured to store processor-executable instructions and activity data;
and a processor operatively coupled to the memory and the at least one communication interface, wherein upon execution of the processor-executable instructions, the processor is configured to:
control the at least one communication interface so as to receive field service activity information;
associate at least one data source with the at least one technician;
associate an acquisition event with at least one time window and at least one location based at least in part on received geo-location information;
generate a visual representation of the acquisition event for display at one or more of a display device of a central server and a display device of a computer associated with the at least one technician, wherein the visual representation of the acquisition event is based at least in part on the at least one location; and generate a timeline associated with the at least one technician and the at least one data source, wherein generating a timeline comprises reconciling the acquisition event with the received field service activity information.

2. The apparatus of claim 1, wherein the visual representation of the acquisition event is associated with a plurality of technicians including the at least one technician.

3. The apparatus of claim 1, wherein the visual representation comprises an overlay of the acquisition event based at least in part on coordinate data associated with the at least one location onto a graphical image.

4. The apparatus of claim 3, wherein the graphical image comprises at least one of an aerial image, a sketched image, a satellite image, a plan image, a street map image, a facility map image, engineering plans, blueprints, tax maps, surveys, and an overlay indicating a point of interest.

5. The apparatus of claim 2, wherein the visual representation comprises an overlay of the acquisition event based at least in part on coordinate data associated with at least two of the plurality of technicians.

6. The apparatus of claim 1, wherein the processor is further configured to provide at least one work order to the at least one technician via a communication interface for display on a display device of a computer associated with the at least one technician.

7. The apparatus of claim 1, wherein the visual representation comprises at least one of a display of a work order and a display of a list of successive work orders, the list of successive work orders indicating an order of operations to perform the successive work orders.

8. The apparatus of claim 1, wherein reconciling the acquisition event with the received field service activity information comprises comparing expected field service activity data with the acquisition event.

9. The apparatus of claim 8, wherein the expected field service activity data comprises at least one of location information, scheduling information, or activity information.

10. An apparatus for chronicling the activities of at least one technician, the apparatus comprising:
at least one communication interface;
a memory configured to store processor-executable instructions and activity data;
and a processor operatively coupled to the memory and the at least one communication interface, wherein upon execution of the processor-executable instructions, the processor is configured to:
determine geo-location information associated with the apparatus;

control the at least one communication interface so as to receive at least one work order;
control the at least one communication interface so as to receive at least one activity input related to the at least one work order;
compare geo-location information associated with the at least one activity input with a location associated with the at least one work order; and control the at least one communication interface so as to transmit field service activity information, wherein the activity data is based at least in part on the received activity input.

11. The apparatus of claim 10, wherein the processor is further configured to:
control the at least one communication interface so as to receive image data associated with the determined geo-location information;
display the received image data at a display device associated with the at least on communication interface; and overlay a representation of at least one of the determined geo-location information and the geo-location information associated with the at least one activity onto the received image data.

12. The apparatus of claim 10, wherein the processor is further configured to:
receive at least one activity input that includes location information associated with travel activities between two or more work orders; and generate a route based at least in part on the received location information associated with travel activities.

13. The apparatus of claim 10, wherein the processor is further configured to:

determine a status indicator of a user associated with the apparatus; and selectively provide access to a third apparatus based at least in part on the determined status indicator.

14. The apparatus of claim 10, wherein the processor is further configured to receive at least one activity input that includes at least one of a user update and an equipment activity input.

15. A method for chronicling field activities, the method comprising:
receiving field service activity information;
associating at least one data source with at least one technician;
associating an acquisition event with at least one time window and at least one location based at least in part on received geo-location information; and generating a timeline associated with the at least one technician and at least one data source, wherein generating a timeline comprises reconciling the acquisition event with the received field service activity information.

16. The method of claim 15, further comprising:
generating a visual representation of the at least one acquisition event based at least in part on the at least one location; and providing the visual representation for display at one or more of a display device of a central server and a display device of a computer associated with the at least one technician.

17. The method of claim 16, wherein the visual representation comprises an overlay of the at least one acquisition event based at least in part on coordinate data associated with the at least one location onto a graphical image.

18. The method of claim 17, wherein the graphical image comprises at least one of an aerial image, a sketched image, a satellite image, a plan image a street map image, a facility map image, engineering plans, blueprints, tax maps, surveys, and an overlay indicating a point of interest.

19. The method of claim 15, further comprising assigning at least one work order to the at least one technician via a communication interface for display on a display device of a computer associated with the at least one technician.

20. The method of claim 15, wherein reconciling the acquisition event with the received field service activity information comprises comparing expected field service activity data with the acquisition event.

21. The method of claim 20, wherein the expected field service activity data comprises at least one of location information, scheduling information, or activity information.

22. A method for activity tracking, comprising:
determining geo-location information associated with a first apparatus;
receiving at least one work order from a second apparatus;
receiving at least one activity input related to the at least one work order;
comparing geo-location information associated with the at least one activity input with a location associated with the at least one work order; and transmitting field service activity information to the second apparatus, wherein the activity data is based at least in part on the received activity input.

23. The method of claim 22, further comprising:
receiving image data associated with the determined geo-location information;
displaying the received image data; and overlaying a representation of at least one of the determined geo-location information and the geo-location information associated with the at least one activity onto the received image data.

24. The method of claim 22, wherein receiving at least one activity input related to the at least one work order further comprises:
receiving location information associated with travel activities between two or more work orders; and generating a route based at least in part on the received location information associated with travel activities.

25. The method of claim 22, further comprising:
determining a status indicator of a user associated with the first apparatus;
and selectively providing access to a third apparatus based at least in part on the determined status indicator.

26. The method of claim 22, wherein receiving at least one activity input comprises receiving at least one of a user update and an equipment activity input.

27. The method of claim 22, wherein the first apparatus is a mobile apparatus.

28. A computer-readable storage medium having computer-executable instructions stored thereon, the instructions comprising:
instructions for receiving field service activity information;
instructions for associating at least one data source with at least one technician;
instructions for associating an acquisition event with at least one time window and at least one location; and instructions for generating a timeline associated with the at least one technician and at least one data source, wherein generating a timeline comprises reconciling the acquisition event with the received field service activity information.

29. A computer-readable storage medium having computer-executable instructions stored thereon, the instructions comprising:
instructions for determining geo-location information associated with a first apparatus;
instructions for receiving at least one work order from a second apparatus;
instructions for receiving at least one activity input related to the at least one work order;
instructions for comparing geo-location information associated with the at least one activity input with a location associated with the at least one work order; and instructions for transmitting field service activity information to the second apparatus, wherein the activity data is based at least in part on the received activity input.