Not Plowed:
VDOT asks that residents give crews time to complete their planned routes before reporting roads as missed. Cities and large towns maintain their own roads.
Slippery/Slick – Needs Treatment:
VDOT works continuously to clear roads during a storm. We appreciate your patience.
In addition to plowing streets, VDOT uses salt and sand to treat roads. Salt is most effective after the snow has accumulated about an inch and the temperature is 27 degrees Fahrenheit or higher.
Plowed/Not Passable:
A neighborhood street is considered passable when a path is drivable with caution for an average passenger vehicle.
The road may not be cleared curb-to-curb or to bare pavement, and may remain snow-packed, uneven and rutted.
Number of lanes affected?
Driveways:
Snow plows occasionally block driveways with snow. VDOT would avoid this if possible, however it is a by-product of making as many roads passable as quickly as possible.
When shoveling driveways, it helps to shovel to the right as you face the road. This can minimize the snow pushed back into your driveway.VDOT: How to Properly Shovel Your Driveway
Missed Cul-de-Sac:
In subdivisions, the main roads will be repeatedly plowed. Once the storm has stopped and those roads are clear, crews focus on residential streets and cul-de-sacs.
Plow Driver Complaint:
Snow plows occasionally block driveways with snow. VDOT would avoid this if possible, however it is a by-product of making as many roads passable as quickly as possible.
Trucks with their blades up may be spreading salt and sand or may be headed back to the maintenance yard for more salt or abrasives.
What type of debris?
Number of lanes affected?
How large is the tree/limbs?
Number of lanes affected?
Are there utility lines involved?
Number of lanes affected?
How deep is the water, in inches?
Important Information:
If you have a medical emergency, call 911.
Emergency responders will work directly with VDOT to get to you if needed.
If your road is state maintained, VDOT is responsible for clearing it. However, the Customer Service Center cannot tell you when your road is scheduled to be plowed.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please indicate if it is blocking the road or affecting the flow of traffic.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please indicate if it is blocking the road or affecting the flow of traffic.
- Please indicate what would you like done.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please indicate if it is blocking the road or affecting the flow of traffic.
- Please indicate what would you like done.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Is it blocking the road or affecting the flow of traffic?
- What would you like done?

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please indicate if it is blocking the road or affecting the flow of traffic.
- Please indicate what you would like done.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please describe the size of the pothole. (ex: Pothole is approx. 1 ft wide)
- Please indicate if it is affecting the flow of traffic.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Describe the length of the roadway that needs attention.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Tell us about the debris you saw.
- Please indicate if it is blocking the road or affecting the flow of traffic.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
Please tell us more about your problem.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the signal problem.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the signal problem.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the sign problem.
- Please indicate if the sign is down, damaged, or missing.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the sign problem.
- Please indicate if the sign is down, damaged, or missing.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the guardrail problem.
- Please indicate if it is blocking the road or affecting the flow of traffic.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the traffic device that needs repair

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
Please describe the new signs or traffic devices you would like us to consider.


Answering the following questions here will help us address your issue properly.
- Please provide details regarding the location of the issue. (ex. Where on the bike path is the issue located? Is there a landmark close by?)
- Please provide details regarding the type of problem being reported. (ex. Is the issue on a concrete sidewalk, or an unpaved bike path?)



Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please give more details about your loss or damage.
- Be sure to include the date and time of the incident, your mailing address, and specifics regarding the damage that was incurred.
- Note: We will not be able to process your claim request without your phone number and mailing address.

Give us details about your service request.
How can we get in touch?
If further information is needed about your request, you will be notified by phone or email.
Want to create an account?
Creating an account will help you track the status of your future requests, receive automatic status updates and manage your contact preferences
No email entered yet
Please verify that you are not a robot.

Traffic Information
511 offers real-time traffic info. Anytime you need it, anywhere you are.