Contact Us
Do you have questions about a new or current Medicare plan? We’re here to help.
Enrollment Assistance
Call Medicare Sales
We're available April 1 through September 30, Monday through Friday, from 8:00 a.m. to 8 p.m. ET and October 1 through March 31, seven days a week, from 8 a.m. to 8 p.m. ET.
Member Service
Medicare Advantage
If you have general questions about your health plan, please contact us using our secureMyBlue website. We’ll respond to your inquiry within three business days.
You can also call Member Service at the number on the front of your ID card,
April 1 through September 30, Monday through Friday, from 8:00 a.m. to 8:00 p.m. ET.
October 1 through March 31, seven days a week, from 8:00 a.m. to 8:00 p.m. ET.
Medex
If you have general questions about your health plan, please contact us using our secureMyBlue website. We’ll respond to your inquiry within three business days.
You can also call Member Service at the number on the front of your ID card, Monday through Friday, from 8:00 a.m. to 6:00 p.m. ET.
Managed Blue for Seniors
Monday through Friday, from 8:00 a.m. to 6:00 p.m. ET
Blue MedicareRx (PDP)
Monday through Sunday, from 8:00 a.m. to 8:00 p.m. ET
EyeMed®´´
To confirm your eligibility and schedule a routine vision appointment please contact:
For Medicare Advantage Members:
For Medex Members:
October 1 through March 3, seven days a week, from 8:00 a.m. - 2:00 a.m. ET.
April 1 through Sept 30, Monday through Saturday, from 8:00 a.m. - 2:00 a.m. and Sunday, from 11:00 a.m. - 8:00 p.m.
TruHearing®´´
To confirm your eligibility and schedule a routine hearing appointment please contact:
For Medicare Advantage Members:
For Medex Members:
8:00 a.m. - 9:00 p.m. ET, Monday through Friday
