Last updated: September 15th, 2021

Liveblocks, Inc. (“Liveblocks”, “we”, “us”, “our”) takes your privacy seriously.This Privacy Policy describes how we collect, use and share personal informationin connection with your use of the website (the “Service” or “Services”).

We provide additional information for European residents below.

Personal Information We Collect

Information you provide to us.

• Account information, such as your first and last name, email and mailingaddresses, phone number and date of birth.
• Communications that we exchange with you, including when you contact uswith questions, feedback, comments or otherwise.
• Payment data needed to complete your orders on or through the Services.
• Marketing data, such as your preferences for receiving our marketingcommunications, and details about your engagement with them.

Automatic data collection. We and our service providers may automaticallylog information about you, your computer or mobile device, and your interactionover time with the Services, our communications and other online services, suchas:

• Device data, such as your computer’s or mobile device’s operating systemtype and version, manufacturer and model, browser type, screen resolution, RAMand disk size, CPU usage, device type (e.g., phone, tablet), IP address,unique identifiers (including identifiers used for advertising purposes),language settings, mobile device carrier, radio/network information (e.g.,WiFi, LTE, 3G), and general location information such as city, state orgeographic area.
• Online activity data, such as pages or screens you viewed, how long youspent on a page or screen, the website you visited before browsing to thewebsite, navigation paths between pages or screens, information about youractivity on a page or screen, access times, and duration of access, andwhether you have opened our marketing emails or clicked links within them.

Cookies and similar technologies. Our website may use the followingtechnologies:

• Cookies, which are text files that websites store on a visitor‘s device touniquely identify the visitor’s browser or to store information or settings inthe browser for the purpose of helping you navigate between pages efficiently,remembering your preferences, enabling functionality, helping us understanduser activity and patterns, and facilitating online advertising.
• Local storage technologies, like HTML5, that provide cookie-equivalentfunctionality but can store larger amounts of data, including on your deviceoutside of your browser in connection with specific applications.
• Web beacons, also known as pixel tags or clear GIFs, which are used todemonstrate that a webpage or email was accessed or opened, or that certaincontent was viewed or clicked.

How We Use Personal Information

We use personal information for the following purposes:

Services delivery, to:

• Provide, operate and improve the Services;
• Process your payments and complete our transactions with you;
• Communicate with you about the Services, including by sending announcements,updates, security alerts, and support and administrative messages;
• Understand your needs and interests, and personalize your experience with theServices and our communications; and
• Provide support for the Services, and respond to your requests, questions andfeedback.

Research and development. We may create aggregated, de-identified or otheranonymous data from personal information we collect. We may use this anonymousdata and share it with third parties for our lawful business purposes.

Marketing. We may use personal information for our marketing and purposes,including:

• Direct marketing. We may send you direct marketing communications as permittedby law. You may opt out of our marketing communications as described in the“Opt out of marketing communications” section below.

Compliance and protection. We may use your personal information to:

• Comply with applicable laws, lawful requests, and legal process, such as torespond to subpoenas or requests from government authorities;
• Protect our, your or others’ rights, privacy, safety or property (including bymaking and defending legal claims);
• Audit our internal processes for compliance with legal and contractualrequirements and internal policies;
• Enforce the terms and conditions that govern the Services; and
• Prevent, identify, investigate and deter fraudulent, harmful, unauthorized,unethical or illegal activity, including cyberattacks and identity theft.

How We Share Personal Information

We may share your personal information with:

Service providers. Companies and individuals that provide services on ourbehalf or help us operate the Services (such as hosting, information technology,customer support, payment processors, email delivery, and website analyticsservices).

Professional advisors. Professional advisors, such as lawyers, auditors,bankers and insurers, where necessary in the course of the professional servicesthat they render to us.

Authorities and others. Law enforcement, government authorities, and privateparties, as we believe in good faith to be necessary for the compliance andprotection purposes described above.

Business transferees. Acquirers and other relevant participants in businesstransactions (or negotiations for such transactions) involving a corporatedivestiture, merger, consolidation, acquisition, reorganization, sale or otherdisposition of all or any portion of the business or assets of, or equityinterests in, our business (including, in connection with a bankruptcy orsimilar proceedings).

Please keep in mind that whenever you voluntarily make your personal informationavailable for viewing by third parties or the public on or through our Services,that information can be seen, collected and used by others. We are notresponsible for any use of such information by others.

Your Choices

Access to information. You may update or correct your information byaccessing the account you have established with us on the Services.

Opt out of marketing communications. You may opt out of marketing-relatedcommunications by following the opt out or unsubscribe instructions contained inthe marketing communication we send you.

Blocking cookies in your browser. Most browsers let you remove or rejectcookies. To do this, follow the instructions in your browser settings. Manybrowsers accept cookies by default until you change your settings. For moreinformation about cookies, including how to see what cookies have been set onyour device and how to manage and delete them, visithttps://www.allaboutcookies.org/.

Do Not Track. Some Internet browsers may be configured to send “Do NotTrack” signals to the online services that you visit. We currently do notrespond to "Do Not Track" or similar signals. To find out more about "Do NotTrack," please visithttp://www.allaboutdnt.com.

Other Sites and Services

The Services may contain links to websites and other online services operated bythird parties. In addition, our content may be integrated into web pages orother online services that are not associated with us. These links andintegrations are not an endorsement of, or representation that we are affiliatedwith, any third party. We do not control websites or online services operated bythird parties, and we are not responsible for their actions.

Processing of Personal Information in the U.S.

We are headquartered in the United States with affiliates and services providersthat operate in other countries. Your personal information may therefore beprocessed in the United States or transferred to other locations.

Security

We employ a number of technical, organizational and physical safeguards designedto protect the personal information we collect. However, no security measuresare failsafe and we cannot guarantee the security of your personal information.

Children

The Services is not intended for use by children under 13 years of age. If welearn that we have collected personal information through the Services from achild under 13 without the consent of the child’s parent or guardian as requiredby law, we will delete it.

Notice to European Residents

Controller. Liveblocks is the controller of your personal informationcovered by this Privacy Policy for purposes of European data protectionlegislation.

Legal basis for processing. We use your personal information only aspermitted by law. Our legal bases for processing the personal informationdescribed in this Privacy Policy are described in the table below.

Use for new purposes. We may use your personal information for reasons notdescribed in this Privacy Policy where permitted by law and where the reason iscompatible with the purpose for which we collected it. If we need to use yourpersonal information for an unrelated purpose, we will notify you and explainthe applicable legal basis.

Sensitive personal information. We ask you not to provide any sensitivepersonal information to us because we do not have the ability to identify oroffer enhanced protections for sensitive personal information. If you choose toprovide us with any sensitive personal information, we will process it as“personal information” in accordance with this Privacy Policy.

Your rights. Data protection laws give you certain rights regarding yourpersonal information. If you are located in Europe, you may ask us to take thefollowing actions in relation to your personal information that we hold:

• Access. Provide you with information about our processing of your personalinformation and give you access to your personal information.
• Correct. Update or correct inaccuracies in your personal information.
• Delete. Delete your personal information.
• Transfer. Transfer a machine-readable copy of your personal information toyou or a third party of your choice.
• Restrict. Restrict the processing of your personal information.
• Object. Object to our reliance on our legitimate interests as the basis ofour processing of your personal information that impacts your rights.

You may submit these requests by email or our postal address provided below.

We may request specific information from you to help us confirm your identityand process your request. Applicable law may require or permit us to declineyour request. If we decline your request, we will tell you why, subject to legalrestrictions. If you would like to submit a complaint about our use of yourpersonal information or our response to your requests regarding your personalinformation, you may contact us or submit a complaint to the data protectionregulator in your jurisdiction. You can find your data protection regulatorhere.

Processing of personal information in the United States. To provide ourservices we will process your personal information in the United States for thepurposes we have set out in this Privacy Policy. If such processing involves thetransfer of personal information to the United States in a manner governed byEuropean data protection law, the transfer will be performed pursuant to theapplicable requirements of the law, such as standard contractual clauses, theindividual’s consent, or in other circumstances permitted by European dataprotection law.

Data retention. We retain personal information for as long as necessary tofulfill the purposes for which we collected it, including for the purposes ofsatisfying any legal, accounting, or reporting requirements, to establish ordefend legal claims, or for fraud prevention purposes. When we have no ongoinglegitimate business need to process your personal information, we will eitherdelete or anonymize it or, if this is not possible (for example, because yourpersonal information has been stored in backup archives), then we will securelystore your personal information and isolate it from any further processing untildeletion is possible.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we makematerial changes to this Privacy Policy, we will notify you by updating the dateof this Privacy Policy and posting it on the website.

How to Contact Us

You can reach us by email athello@liveblocks.io or at the following mailingaddress: 251 Little Falls Drive, Wilmington DE 19808