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Revisiting Bruges: Investigating the Importance of Tourist Crowding Perception in the Visitor Experience Through Computational Text Analysis

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Part of the book series:New Frontiers in Regional Science: Asian Perspectives ((NFRSASIPER,volume 47))

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Abstract

A quasi-continuous rise in tourist arrivals throughout Europe has raised increasing concerns of overtourism among destination management organizations and public administrations. While the uptick in academic attention to the topic has been significant during the past 5 years, operationalization of the crowding-indicator is still often limited to supply-sided optimization studies or traditional resident and visitor surveys. Advances in big data availability and analysis have opened up new possibilities for data collection and monitoring. In this chapter we will evaluate tourist crowding perception in Bruges by applying computational text analysis on 6580 TripAdvisor reviews. The analysis will explore the opportunities of consumer-generated data for continuous crowding sentiment tracking while avoiding the necessity for expensive and infrequent formal visitor surveys.

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Author information

Authors and Affiliations

  1. Department of Earth and Environmental Sciences, KU Leuven, Leuven, Belgium

    Bart Neuts

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  1. Bart Neuts

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Correspondence toBart Neuts.

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Editors and Affiliations

  1. Hokkai-Gakuen University, Sapporo, Japan

    Soushi Suzuki

  2. University of Bologna, Bologna, Italy

    Roberto Patuelli

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Neuts, B. (2021). Revisiting Bruges: Investigating the Importance of Tourist Crowding Perception in the Visitor Experience Through Computational Text Analysis. In: Suzuki, S., Patuelli, R. (eds) A Broad View of Regional Science. New Frontiers in Regional Science: Asian Perspectives, vol 47. Springer, Singapore. https://doi.org/10.1007/978-981-33-4098-5_13

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