Introducing Customer Requests

Build whatyour customers actually want

Capture feedback, understand user needs, and prioritize product work that matters.

Customer request view on the left featuring title, description and list of companies that requested it. On the right, a customer view which shows all requests made by the customer, their revenue, size, etc.

Customer detail view. Showing the customer and their details like revenue, size, etc. Below, a list of requests made by the customer.

Bring the voice of the customer into product development

A detailed view of a request. Showing the title, description, and a list of companies that requested it.

Support tools

CRM toolsComing soon

Make customer feedback accessible

Capture feedback across any customer interaction – from sales calls to support chats – and turn it into a customer request linked to a Linear issue.

Customer Requests is seamlessly integrated with the tools you already use, so you can create requests directly from your support platform, email client, or shared Slack channels.

Coming soon:Salesforce andHubspot integrations

Support tools

CRM toolsComing soon

Intercom

zoe@acme.inc

We need a cost breakdown across all cloud platforms in a single report or dashboard

ACME IncNew Request

ENG-860Multi-cloud cost dashboard

Customer Requests closes the gap between our product and go-to-market teams. Our Sales and Success orgs now track feature requests at a customer level, and feedback flows directly into our development workflow.

Connect product instincts with customer insightsCustomer Requests aligns product work with user needs. Refine your product intuition with detailed customer feedback and realtime customer data to make better decisions.

Customer requests view with revenue and tier filters on top, and list of requests below.

Understand customer needs at scale…

Segment and filter requests by volume, customer status, or revenue to identify the most impactful feature work.

instantly see aggregate customer information for each issue

Customers3

Important2

Total revenue$47.8K

ACME

XMP

Echo

…and in full detail

Requests are directly embedded in the issue description, giving product teams full visibility into what customers are really asking for.

expand any request to understand the issue from the point-of-view of the customer

Bring customer focus to all your teamsCenter your organization around customer needs. Align product, engineering, and go-to-market teams around a shared mission to deliver exceptional customer experiences.