We are not able to take cash payments in any of the Libraries or at any of the Ask4Help desks. This is to ensure that we adhere to the University's financial regulations, and enables us to offer a full service throughout our extensive opening hours. Details of how you can make payments are available on theMaking a payment page.

Lost or damaged books

• Please see information on our Borrowing from the University Library guide

Replacement Smartcards

If you lose your Smartcard you can purchase a replacement, which is charged at £5 per card. If your Smartcard is lost or stolen you must report it to Ask4Help straightaway in person, via your Student Portal or on 0191 227 4646, to prevent your card being fraudulently used by another person.

Visitor membership fees

We welcome visitors; for a membership fee we also allow visitors to borrow books from our collections.

Visiting members would normally be able to make inter library loan requests (for non-commercial purposes only) via Northumbria University Library. These are charged at £13 per request.

Reference-only access to City Campus Library and Coach Lane Library is available free of charge, you must bring two forms of ID one of which must be photographic and one must show your current address.

Printing & photocopying costs

Binding

There is no binding service available at City Campus Library, however you can get documents bound at theStudents' Union.

You can pay for documents to be bound at the Ask4Help desk at Coach Lane Campus Library. You will need to allow one working day (working days are defined as Monday to Friday, not including bank holidays or University closure days) for binding to be completed, it cannot normally be undertaken at a weekend. Documents are bound in the order they are accepted and must be supplied without fastenings.

Note: Capacity is dependent on the weight of paper used; heavier paper or card can limit the amount of sheets that could be bound.