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OCLC Support

Contact OCLC Support in your region

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The translation on this website may be generated by machine translation. The quality and accuracy of machine translation can vary significantly from one text to another. Read the page in original Englishhere.

OCLC support regions

 

RegionLocationContact information
Asia PacificOCLC Asia Pacific
6565 Kilgour Place
Dublin, Ohio 43017
US

Submit or view support requests

E: support-apac@oclc.org

Australia and New Zealand
 
Support availability
Support is available Monday through Friday between the hours of 09:00 and 17:00 in your local time zone for members supported by the OCLC ANZ office.
OCLC Support—Australia and New Zealand
Suite 2, Level 12
385 Bourke Street
Melbourne 3000 VIC
Australia
 

Submit or view support requests 

E: support-anz@oclc.org
T: 1300 260 795 (local call within Australia)
O: +61 (03) 9929 0800

Austria, Germany, and Switzerland
 
Support availability
Support is available Monday through Friday between the hours of 08:30 and 17:00 (Central Europe Time).

Extended support hours are available for BIBLIOTHECA between 08:00 and 18:00 (Central European Time).
 

Submit or view support requests

E: support-de@oclc.org
O: +49 (0)6324-838-9110

Benelux
 
Support availability
Support is available Monday through Friday between the hours of 08:30 and 17:00 (Central European Time).
Eelde

Submit or view support requests

E: support-nl@oclc.org
O: +31 (0) 50 80 80 500 (Wise)

Leiden

Submit or view support requests

E: support-nl@oclc.org
O: +31-(0)71-524 66 00

CanadaOCLC Canada
9955 rue Châteauneuf, bureau 135
Brossard J4Z 3V5
Québec
CA

Submit or view support requests

E: supportcanada@oclc.org
T: 1-888-658-6583 (toll-free in Canada)
O: +1-450-656-8955

OCLC Relais
215-1690 Woodward Drive
Ottawa, ON
K2C 3R8
CA
 
Support availability
Support is available between the hours of 08:30 and 17:00 (GMT-4 - Eastern Daylight Time).

Submit or view support requests

E: ottawa@oclc.zendesk.com
T: 1-226-242-0356
O: +1-613-226-5571

ChinaOCLC Asia Pacific, Bejing
Rm.705A, Block AB, Dongsheng Plaza
No. 8, Zhongguancun East Rd
Haidian District
Beijing
CN		E: china@oclc.org
O: +86-10-82607931, 82607932, 82607538
France
 
Support availability
Support is available Monday through Friday between the hours of 08:30 and 17:00 (Central European Time).
OCLC Support—France
Postbus 876
2300 AW Leiden
NL

Submit or view support requests

E: support-nl@oclc.org
O: +31-(0)71-524 66 00

ItalyOCLC Support—Italy
Viale dei Mille, 164
50131
Firenze
Italy

Submit or view support requests

E: support-it@oclc.org
O: +39-055-5001357

Latin America and the Caribbean 

Submit or view support requests

E: soporte@oclc.org

For assistance in Spanish, call for free from Google Chat or Skype at + 1-800-848-5800 and select option 2.

Or, dial directly with international call cost at + 1-614-793-8682.

Spain
 
Support availability
Support is available Monday through Friday between the hours of 09:00 and 17:30 (Central European Time).
OCLC Support—Spain
Gran Via de les Corts Catalanes 575, 1r 1a
08011, Barcelona
ES
 

Submit or view support requests

E: support-es@oclc.org
O: +34 (0) 627 469 988 

TaiwanOCLC Asia Pacific, Taipei
2F-2., No. 56, Sec. 2, Dunhua S. Rd.,
Da’an Dist., Taipei City 10683,
TW (R.O.C.)

E: support-taipei@oclc.org
O: +886-2-7744-7215

UK and Ireland
 
Support availability
Support is available Monday through Friday between the hours of 09:00 and 17:30 (UK Time) with the exception of English Bank Holidays.
OCLC Support—UK and Ireland
City Gate
8 St. Mary's Gate
Sheffield S1 4LW
UK

Submit or view support requests

E: support-uk@oclc.org
T: 0845 267 7502 (local rate)
O: +44 (0)114 267 7502

United States

Support availability

Support is available Monday through Friday between the hours of 8:00 and 19:00 (Eastern Standard Time).

OCLC Support—United States
6565 Kilgour Place
Dublin, Ohio 43017
US

Submit or view support requests

E: support@oclc.org
T: 1-800-848-5800 (toll-free in USA and Canada)
O: +1-614-793-8682

Don't see your country or region listed?

Submit or view support requests

E: support@oclc.org

 

Recognize an OCLC star

Have you had an exceptional experience working with OCLC staff? Recognize them with anOCLC Star Award.

 

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