11<!--
2- $PostgreSQL: pgsql/doc/src/sgml/problems.sgml,v 2.16 2003/11/29 19:51:37 pgsql Exp $
2+ $PostgreSQL: pgsql/doc/src/sgml/problems.sgml,v 2.17 2003/12/14 00:05:29 neilc Exp $
33-->
44
55<sect1 id="bug-reporting">
@@ -18,7 +18,7 @@ $PostgreSQL: pgsql/doc/src/sgml/problems.sgml,v 2.16 2003/11/29 19:51:37 pgsql E
1818 <para>
1919 The following suggestions are intended to assist you in forming bug reports
2020 that can be handled in an effective fashion. No one is required to follow
21- them butit tends to be to everyone's advantage.
21+ them butdoing so tends to be to everyone's advantage.
2222 </para>
2323
2424 <para>
@@ -204,17 +204,19 @@ $PostgreSQL: pgsql/doc/src/sgml/problems.sgml,v 2.16 2003/11/29 19:51:37 pgsql E
204204
205205 <listitem>
206206 <para>
207- Any command line options and other start-up options, including concerned
208- environment variables or configuration files that you changed from the
209- default. Again, be exact. If you are using a prepackaged
210- distribution that starts the database server at boot time, you should try
211- to find out how that is done.
207+ Any command line options and other start-up options, including
208+ any relevant environment variables or configuration files that
209+ you changed from the default. Again, please provide exact
210+ information. If you are using a prepackaged distribution that
211+ starts the database server at boot time, you should try to find
212+ out how that is done.
212213 </para>
213214 </listitem>
214215
215216 <listitem>
216217 <para>
217- Anything you did at all differently from the installation instructions.
218+ Anything you did at all differently from the installation
219+ instructions.
218220 </para>
219221 </listitem>
220222
@@ -234,22 +236,29 @@ $PostgreSQL: pgsql/doc/src/sgml/problems.sgml,v 2.16 2003/11/29 19:51:37 pgsql E
234236 </para>
235237
236238 <para>
237- If your version is older than &version; we will almost certainly tell
238- you to upgrade. There are tons
239- of bug fixes in each new release, that is why we make new releases.
239+ If your version is older than &version; we will almost certainly
240+ tell you to upgrade. There are many bug fixes and improvements
241+ in each new release, so it is quite possible that a bug you have
242+ encountered in an older release of <productname>PostgreSQL</>
243+ has already been fixed. We can only provide limited support for
244+ sites using older releases of PostgreSQL; if you require more
245+ than we can provide, consider acquiring a commercial support
246+ contract.
240247 </para>
241248 <para>
242249 </para>
243250 </listitem>
244251
245252 <listitem>
246253 <para>
247- Platform information. This includes the kernel name and version, C library,
248- processor, memory information. In most cases it is sufficient to report
249- the vendor and version, but do not assume everyone knows what exactly
250- <quote>Debian</quote> contains or that everyone runs on Pentiums. If
251- you have installation problems then information about compilers, make,
252- etc. is also necessary.
254+ Platform information. This includes the kernel name and version,
255+ C library, processor, memory information, and so on. In most
256+ cases it is sufficient to report the vendor and version, but do
257+ not assume everyone knows what exactly <quote>Debian</quote>
258+ contains or that everyone runs on Pentiums. If you have
259+ installation problems then information about the toolchain on
260+ your machine (compiler, <application>make</application>, and so
261+ on) is also necessary.
253262 </para>
254263 </listitem>
255264 </itemizedlist>
@@ -269,7 +278,7 @@ $PostgreSQL: pgsql/doc/src/sgml/problems.sgml,v 2.16 2003/11/29 19:51:37 pgsql E
269278 </para>
270279
271280 <para>
272- When writing a bug report, pleasechoose non- confusing terminology.
281+ When writing a bug report, pleaseavoid confusing terminology.
273282 The software package in total is called <quote>PostgreSQL</quote>,
274283 sometimes <quote>Postgres</quote> for short. If you
275284 are specifically talking about the backend server, mention that, do not