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Enhanced FAQ lookup tool in examples/customer_service app#1063
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Added additional keywords and implemented case insensitivity to improve the tool's ability to handle a wider range of user questions.
seratch requested changesJul 11, 2025
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Co-authored-by: Kazuhiro Sera <seratch@openai.com>
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faq_lookup_tool to improve keyword detection and support case-insensitive input.
1. Expanded Keyword Coverage:
Baggage: Added "luggage", "carry-on", "hand luggage", "hand carry" etc
Seats: Added "seating" and similar words
Wifi: Added "internet", "wireless", "connectivity", "network", "online" etc
2. Case Insensitivity:
User input is now matchedinput.lowercase() regardless of capitalization or not.
Reduces missed matches and "I don’t know" responses.
Handles user input more flexibly across different typing styles and words.
This makes the tool more accurate and user-friendly introduce I don't know responses.