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8 | 8 | shortTitle:Common issues with GitHub Copilot
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9 | 9 | redirect_from:
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10 | 10 | -/copilot/troubleshooting-github-copilot/troubleshooting-common-issues-with-github-copilot
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| 11 | + -/copilot/troubleshooting-github-copilot/troubleshooting-issues-with-github-copilot-chat-in-ides |
| 12 | + -/copilot/troubleshooting-github-copilot/troubleshooting-authentication-issues-with-github-copilot-chat |
| 13 | + -/copilot/troubleshooting-github-copilot/troubleshooting-issues-with-github-copilot-chat |
| 14 | + -/copilot/how-tos/troubleshoot/troubleshooting-issues-with-github-copilot-chat |
11 | 15 | ---
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12 | 16 |
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13 | 17 |
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@@ -72,6 +76,48 @@ Service-level request rate limits ensure high service quality for all {% data va
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72 | 76 |
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73 | 77 | In case you experience repeated rate-limiting in {% data variables.product.prodname_copilot_short %}, contact {% data variables.contact.contact_support_page %}.
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74 | 78 |
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| 79 | +##Can't find {% data variables.copilot.copilot_chat_short %} in my IDE |
| 80 | + |
| 81 | +If you can't find {% data variables.copilot.copilot_chat_short %} in your editor, make sure you have checked the "Prerequisites" section of[AUTOTITLE](/copilot/github-copilot-chat/copilot-chat-in-ides/using-github-copilot-chat-in-your-ide). |
| 82 | + |
| 83 | +>[!NOTE] |
| 84 | +>The linked article has tabs for various IDEs. |
| 85 | +
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| 86 | +##Latest {% data variables.copilot.copilot_chat_short %} does not work in {% data variables.product.prodname_vscode %} |
| 87 | + |
| 88 | +{% data reusables.copilot.vscode-version-compatibility %} |
| 89 | + |
| 90 | +To use {% data variables.copilot.copilot_chat_short %}, make sure you are using the[latest version of {% data variables.product.prodname_vscode %}](https://code.visualstudio.com/updates). |
| 91 | + |
| 92 | +##Authentication problems with {% data variables.enterprise.prodname_managed_user %} accounts |
| 93 | + |
| 94 | +{% data reusables.copilot.sign-in-ghecom %} See[AUTOTITLE](/copilot/managing-copilot/configure-personal-settings/using-github-copilot-with-an-account-on-ghecom). |
| 95 | + |
| 96 | +##Authentication problems in {% data variables.product.prodname_vscode %} |
| 97 | + |
| 98 | +If you are signed in to {% data variables.product.github %} but {% data variables.product.prodname_copilot_short %} is unavailable in {% data variables.product.prodname_vscode %}, it may be due to an authentication problem. Try the following steps to resolve the issue: |
| 99 | + |
| 100 | +1. In the bottom left corner of the {% data variables.product.prodname_vscode %} window, click the**Accounts** icon, hover over your {% data variables.product.prodname_dotcom %} username, and click the**Sign out** button. |
| 101 | +1. To reload {% data variables.product.prodname_vscode %}, press <kbd>F1</kbd> to open the command palette, and select**Developer: Reload Window**. |
| 102 | +1. After {% data variables.product.prodname_vscode %} reloads, sign back in to your {% data variables.product.prodname_dotcom %} account. |
| 103 | + |
| 104 | +##Authentication problems in {% data variables.product.prodname_vs %} |
| 105 | + |
| 106 | +If you experience authentication issues when you try to use {% data variables.copilot.copilot_chat_short %} in {% data variables.product.prodname_vs %}, you can try the following steps to resolve the issue. |
| 107 | + |
| 108 | +1. Check that the {% data variables.product.prodname_dotcom %} ID you are signed into {% data variables.product.prodname_vs %} with is the same as the one you have been granted access to {% data variables.copilot.copilot_chat_short %} with. |
| 109 | +1. Check whether your {% data variables.product.prodname_dotcom %} ID/credentials need refreshing in {% data variables.product.prodname_vs %}. For more information, see[Work with {% data variables.product.prodname_dotcom %} accounts in {% data variables.product.prodname_vs %}](https://learn.microsoft.com/en-us/visualstudio/ide/work-with-github-accounts?view=vs-2022) in the {% data variables.product.prodname_vs %} documentation. |
| 110 | +1. Try removing and re-adding your {% data variables.product.prodname_dotcom %} ID to {% data variables.product.prodname_vs %} and restarting {% data variables.product.prodname_vs %}. |
| 111 | +1. If the above steps don't work, click the**Share feedback** button and select**Report a problem** to report the issue to the {% data variables.product.prodname_vs %} team. |
| 112 | + |
| 113 | + |
| 114 | + |
| 115 | +##Interrupted chat responses on {% data variables.product.prodname_dotcom_the_website %} |
| 116 | + |
| 117 | +If a chat response terminates unexpectedly, before the response is complete, try resubmitting the question. |
| 118 | + |
| 119 | +In {% data variables.copilot.copilot_chat_short %}'s immersive view (the[github.com/copilot](https://github.com/copilot) page), you can resubmit your question by clicking the {% octicon "sync" aria-label="Retry" %} button under the chat response. |
| 120 | + |
75 | 121 | ##Further reading
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76 | 122 |
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77 | 123 | *[AUTOTITLE](/free-pro-team@latest/site-policy/other-site-policies/github-and-trade-controls)
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