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Commit7d24657

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[EDI 5529 - Builders] Update Copilot troubleshooting docs in light of EDI audit (#56687)
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
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‎content/copilot/concepts/copilot-billing/understanding-and-managing-requests-in-copilot.md

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@@ -44,7 +44,7 @@ The following {% data variables.product.prodname_copilot_short %} features can u
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If you use**{% data variables.copilot.copilot_free_short %}**, your plan comes with up to 2,000 code completion requests and up to 50 premium requests per month. All chat interactions count as premium requests.
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If you're on a**paid plan**, you get unlimited code completions and unlimited chat interactions using the included models ({% data variables.copilot.copilot_gpt_41 %} and {% data variables.copilot.copilot_gpt_4o %}). Rate limiting is in place to accommodate for high demand. See[AUTOTITLE](/copilot/troubleshooting-github-copilot/rate-limits-for-github-copilot).
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If you're on a**paid plan**, you get unlimited code completions and unlimited chat interactions using the included models ({% data variables.copilot.copilot_gpt_41 %} and {% data variables.copilot.copilot_gpt_4o %}). Rate limiting is in place to accommodate for high demand. See[AUTOTITLE](/copilot/concepts/rate-limits).
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Paid plans also receive a monthly allowance of premium requests, which can be used for advanced chat interactions, code completions using premium models, and other premium features. For an overview of the amount of premium requests included in each plan, see[AUTOTITLE](/copilot/about-github-copilot/subscription-plans-for-github-copilot#comparing-copilot-plans).
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>* Users on {% data variables.copilot.copilot_free_short %}. To access more premium requests, upgrade to a paid plan.
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>* Users who subscribe, or have subscribed, to {% data variables.copilot.copilot_pro_short %} or {% data variables.copilot.copilot_pro_plus_short %} through {% data variables.product.prodname_mobile %} on iOS or Android.
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If you're on a**paid plan** and use all of your premium requests, you can still use {% data variables.product.prodname_copilot_short %} with one of the included models for the rest of the month. This is subject to change. Response times for the included models may vary during periods of high usage. Requests to the included models may be subject to rate limiting. See[AUTOTITLE](/copilot/troubleshooting-github-copilot/rate-limits-for-github-copilot).
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If you're on a**paid plan** and use all of your premium requests, you can still use {% data variables.product.prodname_copilot_short %} with one of the included models for the rest of the month. This is subject to change. Response times for the included models may vary during periods of high usage. Requests to the included models may be subject to rate limiting. See[AUTOTITLE](/copilot/concepts/rate-limits).
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If you need more premium requests beyond your monthly allowance, you can:
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‎content/copilot/concepts/index.md

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-/policies
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-/copilot-knowledge-bases
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-/build-copilot-extensions
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-/rate-limits
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-/network-settings-for-github-copilot
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---
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‎content/copilot/how-tos/troubleshoot/rate-limits-for-github-copilot.mdrenamed to ‎content/copilot/concepts/rate-limits.md

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---
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title:Rate limits for GitHub Copilot
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shortTitle:Rate limits
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allowTitleToDifferFromFilename:true
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intro:'Learn about {% data variables.product.prodname_copilot %} rate limits and what to do if you are rate limited.'
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versions:
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feature:copilot
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topics:
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-Copilot
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redirect_from:
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-/copilot/troubleshooting-github-copilot/rate-limits-for-github-copilot
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-/copilot/how-tos/troubleshoot/rate-limits-for-github-copilot
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---
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Rate limiting is a mechanism used to control the number of requests a user or application can make in a given time period. {% data variables.product.github %} uses rate limits to ensure everyone has fair access to {% data variables.product.prodname_copilot %} and to protect against abuse.

‎content/copilot/how-tos/troubleshoot/index.md

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ghec:'*'
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children:
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-/troubleshooting-common-issues-with-github-copilot
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-/rate-limits-for-github-copilot
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-/viewing-logs-for-github-copilot-in-your-environment
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-/troubleshooting-firewall-settings-for-github-copilot
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-/troubleshooting-network-errors-for-github-copilot
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-/troubleshooting-issues-with-github-copilot-chat
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redirect_from:
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-/copilot/troubleshooting-github-copilot
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---
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‎content/copilot/how-tos/troubleshoot/troubleshooting-common-issues-with-github-copilot.md

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shortTitle:Common issues with GitHub Copilot
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redirect_from:
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-/copilot/troubleshooting-github-copilot/troubleshooting-common-issues-with-github-copilot
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-/copilot/troubleshooting-github-copilot/troubleshooting-issues-with-github-copilot-chat-in-ides
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-/copilot/troubleshooting-github-copilot/troubleshooting-authentication-issues-with-github-copilot-chat
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-/copilot/troubleshooting-github-copilot/troubleshooting-issues-with-github-copilot-chat
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-/copilot/how-tos/troubleshoot/troubleshooting-issues-with-github-copilot-chat
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In case you experience repeated rate-limiting in {% data variables.product.prodname_copilot_short %}, contact {% data variables.contact.contact_support_page %}.
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##Can't find {% data variables.copilot.copilot_chat_short %} in my IDE
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If you can't find {% data variables.copilot.copilot_chat_short %} in your editor, make sure you have checked the "Prerequisites" section of[AUTOTITLE](/copilot/github-copilot-chat/copilot-chat-in-ides/using-github-copilot-chat-in-your-ide).
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>[!NOTE]
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>The linked article has tabs for various IDEs.
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##Latest {% data variables.copilot.copilot_chat_short %} does not work in {% data variables.product.prodname_vscode %}
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{% data reusables.copilot.vscode-version-compatibility %}
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To use {% data variables.copilot.copilot_chat_short %}, make sure you are using the[latest version of {% data variables.product.prodname_vscode %}](https://code.visualstudio.com/updates).
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##Authentication problems with {% data variables.enterprise.prodname_managed_user %} accounts
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{% data reusables.copilot.sign-in-ghecom %} See[AUTOTITLE](/copilot/managing-copilot/configure-personal-settings/using-github-copilot-with-an-account-on-ghecom).
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##Authentication problems in {% data variables.product.prodname_vscode %}
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If you are signed in to {% data variables.product.github %} but {% data variables.product.prodname_copilot_short %} is unavailable in {% data variables.product.prodname_vscode %}, it may be due to an authentication problem. Try the following steps to resolve the issue:
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1. In the bottom left corner of the {% data variables.product.prodname_vscode %} window, click the**Accounts** icon, hover over your {% data variables.product.prodname_dotcom %} username, and click the**Sign out** button.
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1. To reload {% data variables.product.prodname_vscode %}, press <kbd>F1</kbd> to open the command palette, and select**Developer: Reload Window**.
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1. After {% data variables.product.prodname_vscode %} reloads, sign back in to your {% data variables.product.prodname_dotcom %} account.
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##Authentication problems in {% data variables.product.prodname_vs %}
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If you experience authentication issues when you try to use {% data variables.copilot.copilot_chat_short %} in {% data variables.product.prodname_vs %}, you can try the following steps to resolve the issue.
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1. Check that the {% data variables.product.prodname_dotcom %} ID you are signed into {% data variables.product.prodname_vs %} with is the same as the one you have been granted access to {% data variables.copilot.copilot_chat_short %} with.
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1. Check whether your {% data variables.product.prodname_dotcom %} ID/credentials need refreshing in {% data variables.product.prodname_vs %}. For more information, see[Work with {% data variables.product.prodname_dotcom %} accounts in {% data variables.product.prodname_vs %}](https://learn.microsoft.com/en-us/visualstudio/ide/work-with-github-accounts?view=vs-2022) in the {% data variables.product.prodname_vs %} documentation.
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1. Try removing and re-adding your {% data variables.product.prodname_dotcom %} ID to {% data variables.product.prodname_vs %} and restarting {% data variables.product.prodname_vs %}.
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1. If the above steps don't work, click the**Share feedback** button and select**Report a problem** to report the issue to the {% data variables.product.prodname_vs %} team.
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![Screenshot of the share feedback button in {% data variables.product.prodname_vs %}.](/assets/images/help/copilot/vs-share-feedback-button.png)
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##Interrupted chat responses on {% data variables.product.prodname_dotcom_the_website %}
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If a chat response terminates unexpectedly, before the response is complete, try resubmitting the question.
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In {% data variables.copilot.copilot_chat_short %}'s immersive view (the[github.com/copilot](https://github.com/copilot) page), you can resubmit your question by clicking the {% octicon "sync" aria-label="Retry" %} button under the chat response.
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##Further reading
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*[AUTOTITLE](/free-pro-team@latest/site-policy/other-site-policies/github-and-trade-controls)

‎content/copilot/how-tos/troubleshoot/troubleshooting-issues-with-github-copilot-chat.md

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