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docs: document issue with macos coder desktop behind vpn#18855

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EdwardAngert merged 4 commits intomainfrom201-desktop-mac-vpn
Jul 14, 2025
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35 changes: 30 additions & 5 deletionsdocs/user-guides/desktop/index.md
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Original file line numberDiff line numberDiff line change
@@ -1,13 +1,19 @@
# Coder Desktop

Coder Desktop provides seamless access to your remote workspaces without the need to install a CLI or configure manual port forwarding.
Connect to workspace services using simple hostnames like `myworkspace.coder`, launch native applications with one click, and synchronize files between local and remote environments.
Connect to workspace services using simple hostnames like `myworkspace.coder`, launch native applications with one click,
and synchronize files between local and remote environments.

> [!NOTE]
> Coder Desktop requires a Coder deployment running [v2.20.0](https://github.com/coder/coder/releases/tag/v2.20.0) or later.
Coder Desktop requires a Coder deployment running [v2.20.0](https://github.com/coder/coder/releases/tag/v2.20.0) or later.

## Install Coder Desktop

> [!IMPORTANT]
> Coder Desktop can't connect through a corporate VPN.
>
> Due to a [known issue](#coder-desktop-cant-connect-through-another-vpn),
> if your Coder deployment requires that you connect through a corporate VPN, Desktop will timeout when it tries to connect.

<div class="tabs">

You can install Coder Desktop on macOS or Windows.
Expand DownExpand Up@@ -113,15 +119,34 @@ Before you can use Coder Desktop, you will need to sign in.

![Coder Desktop on Windows - enable Coder Connect](../../images/user-guides/desktop/coder-desktop-win-enable-coder-connect.png)

This may take a few moments,as Coder Desktop will download the necessary components from the Coder server if they have been updated.
This may take a few moments,because Coder Desktop will download the necessary components from the Coder server if they have been updated.

1. macOS: You may be prompted to enter your password to allow Coder Connect to start.

1. Coder Connect is now running!

## Troubleshooting

Do not install more than one copy of Coder Desktop. To avoid system VPN configuration conflicts, only one copy of `Coder Desktop.app` should exist on your Mac, and it must remain in `/Applications`.
If you encounter an issue with Coder Desktop that is not listed here, file an issue in the GitHub repository for
Coder Desktop for [macOS](https://github.com/coder/coder-desktop-macos/issues) or
[Windows](https://github.com/coder/coder-desktop-windows/issues), in the
[main Coder repository](https://github.com/coder/coder/issues), or consult the
[community on Discord](https://coder.com/chat).

### Known Issues

#### macOS: Do not install more than one copy of Coder Desktop

To avoid system VPN configuration conflicts, only one copy of `Coder Desktop.app` should exist on your Mac, and it must remain in `/Applications`.

#### Coder Desktop can't connect through another VPN

If the logged in Coder deployment requires a corporate VPN to connect, Coder Connect can't establish communication
through the VPN, and will time out.

This is due to known issues with [macOS](https://github.com/coder/coder-desktop-macos/issues/201) and
[Windows](https://github.com/coder/coder-desktop-windows/issues/147) networking.
A resolution is in progress.

## Next Steps

Expand Down
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