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docs: add troubleshooting section to Desktop docs#17098
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32 changes: 32 additions & 0 deletionsdocs/user-guides/desktop/index.md
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@@ -193,3 +193,35 @@ We are planning some changes to Coder Desktop that will make accessing secure co | ||
1. Web apps accessed on the configured hostnames will now function correctly in a secure context without requiring a restart. | ||
</div> | ||
## Troubleshooting | ||
### Mac: Issues updating Coder Desktop | ||
> No workspaces! | ||
And | ||
> Internal Error: The VPN must be started with the app open during first-time setup. | ||
Due to an issue with the way Coder Desktop works with the macOS [interprocess communication mechanism](https://developer.apple.com/documentation/xpc)(XPC) system network extension, core Desktop functionality can break when you upgrade the application. | ||
<div class="tabs"> | ||
The resolution depends on which version of macOS you use: | ||
### macOS <=14 | ||
1. Delete the application from `/Applications`. | ||
1. Restart your device. | ||
### macOS 15+ | ||
1. Open **System Settings** | ||
1. Select **General** | ||
1. Select **Login Items & Extensions** | ||
1. Scroll down, and select the **ⓘ** for **Network Extensions** | ||
1. Select the **...** next to Coder Desktop, then **Delete Extension**, and follow the prompts. | ||
1. Re-open Coder Desktop and follow the prompts to reinstall the network extension. | ||
EdwardAngert marked this conversation as resolved. Show resolvedHide resolvedUh oh!There was an error while loading.Please reload this page. | ||
</div> |
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