Credit to@coadler for distilling this issue from customer feedback.

Problem statement

The General deployment settings page (dev link) contains a graph of daily active users across the deployment. This graph is purely intended to measure the adoption of the product within an organization and summarize user activity. Here's what this graph looks like in our dogfood deployment:

However, for enterprise deployments with a license cap, a "user limit" bar appears at the top. This misleads admins into thinking this is a way to gauge license usage over time and judge whether expansion/contraction is necessary:

The (?) tooltip doesn't clarify the purpose of this graph to admins either, simply explaining how activity is calculated:

This ambiguity is a problem for administrators. To summarize

1. The graph is only titled Active Users , which is also the terminology we use for license seats
2. Nothing mentions this being DAU, except for hovering over a data point. The tool tip only explains what a user needs to do to be considered active
3. The user limit bar on the top to me implies that this is connected to license usage

Proposal

We should clarify that this graph is purely to measure concurrent user activity.

Requirements:

Must have:

• Clearly display this as Daily Active Users
• Remove the user limit bar at the top for licensed deployments
• Explain in the tooltip that this is for measuring user activity and has no connection to license consumption

Should have:

• Add a new "Registered Users" chart as thefirst graph on the top with the upper limit bar, with the existing active users graph below it with no upper limit bar

Nice to have:

• On the registered users graph, overlay "suspended" and "dormant" users. We may want to be careful here since SCIM creates a ton of initial dormant users who never log in so we would want to filter those out and only have dormant users who logged in.
• Change Daily Active Users to configurable by day, week, and month just like template insights. Weekly is much more useful IMO