Apr 8, 2024 · Apr 7, 2024 · Apr 7, 2024 · Apr 7, 2024 · Apr 7, 2024 · Apr 7, 2024
diff --git a/_docs/terms-and-privacy-policy/sla.md b/_docs/terms-and-privacy-policy/sla.md

 This Service Level Agreement (“**SLA**”) sets forth the terms and conditions under which Codefresh will provide service levels to Licensee and Users pursuant to the applicable Terms of Service in effect between Codefresh and Licensee and/or Users (the “**Terms**”).

 **1. DEFINITIONS**. The following definitions will apply to this SLA. All capitalized terms not defined in
 ##### 1. DEFINITIONS.
 The following definitions will apply to this SLA. All capitalized terms not defined in
 this SLA will have the meaning given them in the Terms.


 **1.4. “Uptime”** means any time that is not Downtime.


 **2. SERVICE AVAILABILITY**.
 #####2. SERVICE AVAILABILITY.

 **2.1. Target Uptime Percentage**. Codefresh will use commercially reasonable efforts to provide at least 99.5% Uptime in any calendar month (the “Target Uptime Percentage”).


 {:/}

 **3. ERROR PRIORITIES AND RESPONSE TIMES**.
 ##### [3. ERROR PRIORITIES AND RESPONSE TIMES.](#3-error-priorities-and-response-times)


 Issues with the Codefresh Platform are classified based on severity of the issues and the required resources needed to resolve them. Codefresh will designate the severity and impact of the reported
 issue as defined below and will use commercially reasonable efforts to respond and commence working on the applicable issue in accordance with the time periods below.

 ****Slack:** Not intended to be used for critical issues.

 **4. VERSION HISTORY**.
 #####4. VERSION HISTORY.

 {: .table .table-bordered .table-hover}
 | Version Number | Nature of Change              | Date Approved    |
Original file line number	Diff line number	Diff line change
Expand Up		@@ -7,7 +7,8 @@ toc: true

		This Service Level Agreement (“SLA”) sets forth the terms and conditions under which Codefresh will provide service levels to Licensee and Users pursuant to the applicable Terms of Service in effect between Codefresh and Licensee and/or Users (the “Terms”).

		1. DEFINITIONS. The following definitions will apply to this SLA. All capitalized terms not defined in
		##### 1. DEFINITIONS.
		The following definitions will apply to this SLA. All capitalized terms not defined in
		this SLA will have the meaning given them in the Terms.


Expand All		@@ -23,7 +24,7 @@ not exceed four (4) hours per month; and (ii) any additional maintenance for whi
		1.4. “Uptime” means any time that is not Downtime.


		2. SERVICE AVAILABILITY.
		#####2. SERVICE AVAILABILITY.

		2.1. Target Uptime Percentage. Codefresh will use commercially reasonable efforts to provide at least 99.5% Uptime in any calendar month (the “Target Uptime Percentage”).

Expand All		@@ -43,7 +44,8 @@ Percentage”).

		{:/}

		3. ERROR PRIORITIES AND RESPONSE TIMES.
		##### [3. ERROR PRIORITIES AND RESPONSE TIMES.](#3-error-priorities-and-response-times)


		Issues with the Codefresh Platform are classified based on severity of the issues and the required resources needed to resolve them. Codefresh will designate the severity and impact of the reported
		issue as defined below and will use commercially reasonable efforts to respond and commence working on the applicable issue in accordance with the time periods below.
Expand DownExpand Up		@@ -88,7 +90,7 @@ issue as defined below and will use commercially reasonable efforts to respond a

		**Slack: Not intended to be used for critical issues.

		4. VERSION HISTORY.
		#####4. VERSION HISTORY.

		{: .table .table-bordered .table-hover}
		\| Version Number \| Nature of Change \| Date Approved \|
Expand Down