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Support Ticket Templates#785

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ThatAmatoGuy merged 5 commits intomasterfromadd-support-ticket-template
Aug 22, 2023
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PR to add Support Ticket Templates for customers to use when submitting tickets to support

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@ThatAmatoGuyThatAmatoGuy requested review frompaul-codefresh and removed request forNimRegevAugust 11, 2023 20:49
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@paul-codefresh this is just the sample so far for end users to submit requests.

I know its not complete but wanted to get this started

Preview can be foundhere

@ThatAmatoGuyThatAmatoGuy self-assigned thisAug 11, 2023
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Edited and streamlined content
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@paul-codefresh@taylor-gill I want to add this as a separate topic in the KB bucket as otherwise users will not be aware of this in the midst of all the How Tos. Let me know

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the title has a closing ouble quote but not an opening one

Create support tickets for bugs, feature requests using our templates”

The format makes it hard to figure what to do
I would write it as a code sample (maybe with marked down for ZD)

Added open quotes to support ticket topic
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@lrochette I believe we do not use markdown for zendesk. I changed the template as Quoted Text to make it easier to read. If they copy and paste this should keep the format.

@NimRegev I moved outside of the KB Articles to its own level. This should not be easier to find.

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Looks better

@ThatAmatoGuyThatAmatoGuy merged commitc42afd5 intomasterAug 22, 2023
@ThatAmatoGuyThatAmatoGuy deleted the add-support-ticket-template branchAugust 22, 2023 20:15
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@lrochettelrochettelrochette approved these changes

@paul-codefreshpaul-codefreshAwaiting requested review from paul-codefresh

@taylor-gilltaylor-gillAwaiting requested review from taylor-gill

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