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Support Ticket Templates#785
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cf-ci-bot commentedAug 11, 2023
[CI] Staging environment is athttp://staging-docs.codefresh.io.s3-website.us-east-1.amazonaws.com/add-support-ticket-template/docs/ |
ThatAmatoGuy commentedAug 11, 2023
@paul-codefresh this is just the sample so far for end users to submit requests. I know its not complete but wanted to get this started Preview can be foundhere |
cf-ci-bot commentedAug 12, 2023
[CI] Staging environment is athttp://staging-docs.codefresh.io.s3-website.us-east-1.amazonaws.com/add-support-ticket-template/docs/ |
Edited and streamlined content
cf-ci-bot commentedAug 13, 2023
[CI] Staging environment is athttp://staging-docs.codefresh.io.s3-website.us-east-1.amazonaws.com/add-support-ticket-template/docs/ |
NimRegev commentedAug 13, 2023
@paul-codefresh@taylor-gill I want to add this as a separate topic in the KB bucket as otherwise users will not be aware of this in the midst of all the How Tos. Let me know |
lrochette commentedAug 14, 2023
the title has a closing ouble quote but not an opening one
The format makes it hard to figure what to do |
Added open quotes to support ticket topic
cf-ci-bot commentedAug 16, 2023
[CI] Staging environment is athttp://staging-docs.codefresh.io.s3-website.us-east-1.amazonaws.com/add-support-ticket-template/docs/ |
cf-ci-bot commentedAug 21, 2023
[CI] Staging environment is athttp://staging-docs.codefresh.io.s3-website.us-east-1.amazonaws.com/add-support-ticket-template/docs/ |
ThatAmatoGuy commentedAug 21, 2023
@lrochette I believe we do not use markdown for zendesk. I changed the template as Quoted Text to make it easier to read. If they copy and paste this should keep the format. @NimRegev I moved outside of the KB Articles to its own level. This should not be easier to find. |
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Looks better
PR to add Support Ticket Templates for customers to use when submitting tickets to support