This Service Level Agreement (“**SLA**”) sets forth the terms and conditions under which Codefresh will provide service levels to Licensee and Users pursuant to the applicable Terms of Service in effect between Codefresh and Licensee and/or Users (the “**Terms**”).

**1. DEFINITIONS**. The following definitions will apply to this SLA. All capitalized terms not defined in

The following definitions will apply to this SLA. All capitalized terms not defined in

this SLA will have the meaning given them in the Terms.

**1.4. “Uptime”** means any time that is not Downtime.

**2. SERVICE AVAILABILITY**.

**2.1. Target Uptime Percentage**. Codefresh will use commercially reasonable efforts to provide at least 99.5% Uptime in any calendar month (the “Target Uptime Percentage”).

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**3. ERROR PRIORITIES AND RESPONSE TIMES**.

Issues with the Codefresh Platform are classified based on severity of the issues and the required resources needed to resolve them. Codefresh will designate the severity and impact of the reported

issue as defined below and will use commercially reasonable efforts to respond and commence working on the applicable issue in accordance with the time periods below.

****Slack:** Not intended to be used for critical issues.

**4. VERSION HISTORY**.

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| Version Number| Nature of Change| Date Approved|