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Radiant is the fork of ((OTRS)) Community Edition, one of the most flexible web-based ticketingsystems used for Customer Service, Help Desk, IT Service Management.With a fast implementation and easy customization to your needs ithelps you reducing costs and increasing the efficiency and transparencyof your business communication.

You can find a list of features in theonline documentation.

It is distributed under the GNU General Public License - see theaccompanyingCOPYING file for more details.

You can find documentationonline. The source code of Radiant and its public extensionmodules is available ongithub.

Whether you need help in configuring or customizing ((OTRS)) Community Edition or you want to be on the safe side,don't hesitate to contact us: We offer a wide range of professional services such asworld-wide enterprise support, consulting and engineering including process design,implementation, customization, application support, and fully managed service.

We offer best professional support from the our team, reliable security and regular free updates as well as anexclusive set of commercial addons that you canflexibly activate or deactivate according to different deployment scenarios.

Perl

• Perl 5.16.0 or higher

Webserver

• Apache2 + mod_perl2 or higher (recommended)
• Webserver with CGI support (CGI is not recommended)

Databases

• MySQL 5.0 or higher (MySQL 8+ isnot supported)
• MariaDB
• PostgreSQL 9.2 or higher
• Oracle 10g or higher

Browsers

• Use a modern web browser.
• These browsers are not supported:
  • Internet Explorer before version 11
  • Firefox before version 31
  • Safari before version 6