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Accessibility

We’re working hard to become the most accessible airport in the world, ensuring your visit exceeds expectations. While safety is our top priority, everyone at Pittsburgh International Airport is dedicated to ensuring easy access for all passengers across our entire facility.

We offer the following services to make air travel accessible:

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Accessible restrooms in all locations,family assistance restrooms available in both terminals and restrooms equipped withuniversal changing tables
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Service animal relief areas in the grassy area outside the pre-security terminal next to the Car Rentals building and in the post-security terminal on Concourse D
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Aninteractive map that allows passengers to locate and access services, including directions and estimated travel time between locations
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Assistance with your travel needs by visiting our information desks in thepre-security terminal or thepost-security terminal from 6:00 a.m. – 9:30 p.m. EST Monday thru Friday and Saturdays from 6:00 a.m. – 7:00 p.m.
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Support with languages including ASL, with our assistance staff and a translation service; visit the information desk, stop a volunteer wearing a purple vest, contact us at412-472-3525 or email[email protected] to learn more or request assistance

In Advance of Travel Day

If you – or someone you are traveling with – requires assistance we suggest the following tips:
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Request wheelchair assistance from yourairline as early as possible. Make sure you specify the type of assistance you think may be required. Once reserved, you can accesswheelchair services upon arrival.
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TSA Cares provides additional assistance to travelers with disabilities or special circumstances during the security screening process. Travelers may call TSA Cares toll free at1-855-787-2227 before traveling (three days, 72 hours) with questions about screening policies, procedures and what to expect at the security checkpoint.
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Please review Pittsburgh International Airport’sparking options.

Getting Around the Terminal

Our interactive map offers innovative and adaptable indoor navigation that enables travelers to discover and engage with our services with independence and autonomy. The technology offers audible guidance to locate restrooms, food options, retail outlets, water fountains and charging stations throughout the ticket lobby, baggage claim and concourses.

All wayfinding signage in Pittsburgh International Airport was designed to enhance visibility for travelers with low vision. Our directional signs, gate information utilize bold, contrasting colors and large, clear fonts to ensure readability.

Accessible, Adult, and Family Restrooms

Pittsburgh International Airport offers accessible restrooms stalls inall restroom locations. Additionally,family assistance restrooms are located on every floor of the pre-security terminal as well as on each concourse of the post-security terminal. Several restrooms include anadult changing table and adjustable sink.

Nursing Rooms

Parents traveling through Pittsburgh International Airport have access to clean and comfortable spaces where they can more easily feed and care for young children. The Nursing Rooms feature comfortable seating, a sink and a baby changing table, and can be found on every floor of the pre-security terminal and every concourse in the post-security terminal.

Airport Assistance

Monday thru Friday, from 6 a.m. – 9:30 p.m. EST and Saturdays from 6 a.m. – 7:00 p.m. EST our staff is available to assist passengers. We provide assistance with services, airport information, directions and other needs. To contact us call412-472-3525 or visit us at one of the information desks. There is one located on theGround Level of the pre-security terminal and one locatedbetween Concourses A and B in the core of the post-security terminal.

In addition to our full-time staff, we have volunteers that support passengers in the moment. Our Airport Ambassadors wear purple vests and are available to assist inexperienced passengers, or passengers with hidden disabilities, who may have concerns about the traveling experience. They can also meet arriving passengers at their gate and accompany them to the pre-security terminal. The Ambassador Greeter services are free of charge, require a one-week advance notice and are contingent upon availability. For more information, contact[email protected].

Please note, our volunteer ambassadors cannot assist passengers with any medical assistance needs, limited mobility needs or unaccompanied minors. Passengers requiring this type of assistance should request wheelchair service or other assistance directly through theirairline when booking their flight.

Our assistance team has access to translators, including ASL, who can support passengers with questions and navigation. You can visit the information desks, find an ambassador in a purple vest, call412-472-3525 or email us at[email protected] for more information.

Animal Relief Areas

Working service animals can use the animal relief areas in the post-security terminal and in the grassy area outside of the pre-security terminal. The post-security terminal’s relief area is located on Concourse D. The pre-security terminal’s relief area is located outside on the south side of the building.

Accessible Parking

Every parking lot at Pittsburgh International Airport meets or exceeds the required number of accessible parking spots.

All parking shuttles are wheelchair accessible. Anyone requiring assistance with boarding and/or disembarking the parking shuttles can contact the LAZ Parking Team at412-472-5050 or via the call buttons at shuttle shelters andpay stations. The shuttle drivers can also assist.

ACCESS ADA Paratransit Service

ACCESS is a shared-ride, advance-reservation paratransit service that operates throughout Pittsburgh and surrounding Allegheny County. Service is available 365 days a year, generally from 6:00 a.m. to midnight. The minimum one-way fare is $3.15 and the maximum is $5.25. The pick-up location at PIT isoutside of Door 7 on the Ground Level of the pre-security terminal. It is recommended that you contact the ACCESS office at least two weeks in advance of travel to make your reservation.

An eligible person with a disability visiting the Pittsburgh area is eligible for 21 days of travel on ACCESS in any single year.

For help and information call the ACCESS office at412-562-5353. The office is open Monday thru Friday, 8:00 a.m. to 4:30 p.m.

PIT PAWS

Pups Alleviating Worry and Stress (PIT PAWS)—Pittsburgh International Airport’s Dog Therapy Program—allows passengers to interact with friendly, trained and certified therapy dogs to help alleviate stress and provide a few minutes of relaxation before flying. Reach out to the team at[email protected] for additional information and notice about when they will be on site.

Sunflower Program

Pittsburgh International Airport is proud to support the Hidden Disabilities Sunflower Program. Many disabilities, such as autism, chronic pain, epilepsy, low vision, hearing loss, dementia, anxiety disorders, and brain injuries, are not immediately obvious to others. If you or someone you are travelling with has an invisible disability, you can choose to wear the Sunflower as a discreet way to indicate to our airport staff that you may need some additional support when going through the airport processes.

Sunflower lanyards, bracelets, and pins are available free of charge at thepre-security information desk and also at the information desk in the post-security terminal. Requests for an identifier to be shipped in advance can be made at[email protected].

Sensory Room – Presley’s Place

Air travel is stressful, and it can be especially difficult for individuals with autism and other neurodevelopmental challenges. Presley’s Place, located just past Gate A-7, offers a calming respite for travelers with sensory sensitivities and their families to de-escalate before getting on a plane or even after landing. Additionally, sensory bags are available at the information desks.

With help from community and industry partners, key features of Presley’s Place include:

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A realistic airplane cabin experience provided by American Airlines and Magee Plastics
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Private, soundproof spaces
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Adjustable lighting
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Transitional space between the concourse and room with real-time flight information and interactive terminal map
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A sensory-friendly restroom with adult changing station and adjustable sink
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Various calming activities
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Comfortable seating

FAQs

How do I get wheelchair assistance?
Wheelchairs should be reserved through yourairline when booking your flight or can be requested at the airline’s ticket counter on the Departures Level (third floor) of the pre-security terminal. You can also accesswheelchair services on this level.
Can I assist someone else through security if I am not flying?

Only ticketed passengers are allowed past security checkpoints. However, many airlines can issue special “gate passes” to non-travelers that allow them to accompany passengers requiring assistance to the gates, such as travelers with disabilities or children traveling alone.

Travelers should check directly with theirairline to see what options are available.

I need to travel with medical devices. How do I prepare?

Under FAA regulations, individuals with diabetes who require syringes or insulin delivery systems for travel should carry an insulin vial with a professional, pharmaceutical preprinted label that clearly identifies the medication.Visit TSA for information on permitted items.

If you have medical devices, such as syringes, that might be questioned at the security checkpoint, check with yourairline in advance of your flight to confirm the requirements.

What security line should I use if I am in a wheelchair?
There is a dedicatedAssisted line at the security checkpoint for anyone who needs a wheelchair or special assistance.
Who can I ask for help at the airport?
Volunteer Ambassadors are available to help with wayfinding throughout the airport and can be identified by their distinctive purple vests.

Our Customer Service Representatives staff two information desks; one on the Ground Level of thepre-security terminal near Door 8 and the other is located in the core of thepost-security terminal between Concourses A and B. Either desk can be reached by dialing412-472-3525.

How do I file an ADA compliance complaint?
The ADA Compliance officer role is mandated under Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794), Title II of the Americans with Disabilities Act (28 CFR Part 35) and the Air Carrier Access Act (Title 14 CFR Part 382) with ensuring Airport facilities are accessible to individuals with disabilities.

To file an accessibility-related complaint, please see ourGrievance Procedure.

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