TheGenesys connector captures customer interaction and engagement data from the Genesys Cloud API into Estuary collections, enabling dependable, right-time visibility across contact center operations.

• Unified customer insights: Captures core resources such as campaigns, conversations, queues, queue members, teams, and users, giving you a complete operational view.
• Right-time replication: Continuously syncs updates from the Genesys API using timestamp-based tracking for accurate, up-to-date analytics.
• Secure OAuth authentication: Integrates with your Genesys Cloud account using the Client Credentials grant type for secure, managed API access.
• Flexible configuration: Requires only your Genesys Cloud domain, OAuth client ID, client secret, and optional start date to get started.
• Optimized for scale: Efficiently handles large data volumes across high-traffic customer engagement environments.
• Structured for analytics: Automatically maps each Genesys resource to its own Flow collection, simplifying downstream modeling and visualization.

💡Tip: Use adedicated OAuth app with minimal read-only permissions to keep your capture secure and maintain control over which resources Estuary accesses.

Connect Genesys as your data source

Securely connect Genesys and choose the objects, tables, or collections you need to sync.

Prepare and transform your data

Apply transformations and schema mapping as data moves whether you are streaming in real time or loading in batches.

Sync to your destination

Continuously or periodically deliver data to your destination with support for change data capture and reliable delivery for accurate insights.

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or choose from these popular data sources:

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