2012 September 22, “Schumpeter: The magic of good service”, inThe Economist[1]:
THE customer is king. So some firms have started appointing chief customer officers (CCOs) to serve the king more attentively. These new additions to the (already crowded)C-suite are supposed to look at the business from the customer’s point of view.
(management) Senior headquarters executives: the chiefs and their immediate subordinates.