 | |
 Mercedes-Benz OC500LE Bustech VST | |
| Parent | UGL (50%) Go-Ahead Group (50%) |
|---|---|
| Commenced operation | 1 July 2023; 2 years ago (2023-07-01) |
| Headquarters | Sydney, Australia |
| Service area | Canterbury-Bankstown Georges River Sutherland |
| Service type | Bus operator |
| Depots | 5 |
| Fleet | 290 (April 2025) |
| Managing Director | Daniel Corbin |
| Website | u-gomobility |
U-Go Mobility is a bus company inSydney, Australia, that operates services inRegion 10, which serves South Western Sydney, andSutherland Shire. It is a 50:50joint venture betweenUGL andGo-Ahead Group.
On 22 December 2022, U-Go Mobility was awarded a seven-year, $500 million contract to operate bus servicesregion 10 in theCanterbury-Bankstown,Georges River andSutherland Shire regions.[1][2][3][4] The enlarged region 10 incorporates the services ofregion 5 formerly operated byPunchbowl Bus Company and region 10 services formerly operated byTransdev NSW.[1] It commenced operations on 1 July 2023.[5]
Within the first month since commencing operations, the on-time running of services was severely hampered compared to the two previous operators. When school term 3 begun on the 17 July 2023, U-Go reportedly cancelled 430 trips per weekday, including delayed school bus services.[6] On 21 July 2023,Transport for NSW announced a deadline of 25 July for U-Go Mobility to reply to a "show cause" notice for its contract to not be torn up.[7]
On 26 July 2023, it was also revealed that U-Go Mobility had been failing to pay staff members. According to drivers, the operator was failing to keep track of bus driver hours, including overtime. It was also stated that pay had not been correct since U-Go Mobility commenced operation.[8]
On 28 July 2023, theNSW Government announced thatMinister for TransportJo Haylen had directed Transport for NSW to intervene and manage day-to-day operations within the region alongside U-Go Mobility, in response to poor performance from the operator. Among other responsibilities, Transport for NSW would:
Additionally, Transport for NSW was also directed to temporarily transfer the operation of some scheduled school services to Transit Systems to ensure those services run smoothly. Further intervention measures such as the full takeover of operations by Transport for NSW were also mooted if performance did not improve.[9]
Passengers were notified of the timetable changes via a news item the same day on the transportnsw.info website, and trip planners were updated with the new timetable on 31 July.[10]
On 7 August 2023, the ABC reported that the company's managing director, Matt Baynie, had departed after just one month in the position, with Haylen also confirming his departure.[11] His replacement, Daniel Corbin, was previously head of operations atGo-Ahead Singapore. He appeared in an interview onABC Radio Sydney on 9 August to apologise for the disruption caused to passengers, saying that the disruptions were the result of a nationwide bus driver shortage. The ABC reported that the operator needed more than 70 new bus drivers to fill shortages and the new timetable had reduced services by 12% to improve reliability and prioritise the operation of school services. Corbin said that 40 people had signed contracts and commenced training as bus drivers, and the abovementioned transfer of some school services to another operator had not yet occurred and was still being finalised. In the meantime, U-Go would continue to operate those services.[12]
On 5 September 2023, the NSW Government announced in a media release that progress had been made on a stabilisation plan with U-Go Mobility, and that the level of service disruptions had been reduced after its intervention in late July. It also announced that:
On 30 September 2024, U-Go commenced operations for the Southwest Link replacement buses while theBankstown railway line is closed for conversions toSydney Metro with a new depot atMarrickville.[14]
U-Go Mobility commenced operations with a fleet of 225 buses.[1]
As of April 2025, it has an allocation of 290 buses, including 21 electric buses, across 5 depots -Taren Point,Menai, The Crescent (Kingsgrove), Revesby and Marrickville for the 44 Southwest Link replacement buses.
On 26 July 2023, a school bus caught fire atMenai in Sydney's south. The driver was praised for escorting more than 20 students off the bus after smelling smoke in the driver's cabin; no one was injured in the fire as a result.[15]
On 20 March 2024, a U-Go bus collided with another bus atCampsie. Four people were hospitalised.[16]
Media related toU-Go Mobility at Wikimedia Commons
 Metro |
| ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
 Train |
| ||||||||||
 Bus |
| ||||||||||
 Ferry |
| ||||||||||
 Light Rail |
| ||||||||||
| Other | |||||||||||
Italics denotes services yet to commence | |||||||||||