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Triple bottom line

From Wikipedia, the free encyclopedia
Accounting framework
Graphic describing the three types of bottom lines

Thetriple bottom line (or otherwise noted asTBL or3BL) is anaccounting framework with three parts: social, environmental (or ecological) and economic. Some organizations have adopted the TBL framework to evaluate their performance in a broader perspective to create greater business value.[1] Business writerJohn Elkington claims to have coined the phrase in 1994.[2][3]

Background

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In traditional business accounting and common usage, the "bottom line" refers to either the "profit" or "loss", which is usually recorded at the very bottom line on a statement of revenue and expenses. Over the last 50 years, environmentalists andsocial justice advocates have struggled to bring a broader definition of bottom line into public consciousness by introducingfull cost accounting. For example, if a corporation shows a monetary profit, but theirasbestos mine causes thousands of deaths fromasbestosis, and theircopper mine pollutes a river, and the government ends up spending taxpayer money on health care and river clean-up, how can we capture a fuller societalcost benefit analysis? The triple bottom line adds two more "bottom lines": social and environmental (ecological) concerns.[4] With the ratification of theUnited Nations andICLEI TBL standard for urban and community accounting in early 2007,[5] this became the dominant approach topublic sector full cost accounting. Similar UN standards apply tonatural capital andhuman capital measurement to assist in measurements required by TBL, e.g. the EcoBudget standard for reportingecological footprint. Use of the TBL is fairly widespread inSouth African media, as found in a 1990–2008 study of worldwide national newspapers.[6]

An example of an organization seeking a triple bottom line would be asocial enterprise run as a non-profit, but earning income by offering opportunities for handicapped people who have been labelled "unemployable", to earn a living byrecycling. The organization earns a profit, which is invested back into the community. The social benefit is the meaningful employment of disadvantaged citizens, and the reduction in the society's welfare or disability costs. The environmental benefit comes from the recycling accomplished. In theprivate sector, a commitment tocorporate social responsibility (CSR) implies an obligation to public reporting about the business's substantialimpact for the better of the environment and people. Triple bottom line is one framework for reporting this material impact. This is distinct from the more limited changes required to deal only with ecological issues. The triple bottom line has also been extended to encompass four pillars, known as the quadruple bottom line (QBL). The fourth pillar denotes a future-oriented approach (future generations,intergenerational equity, etc.). It is a long-term outlook that setssustainable development andsustainability concerns apart from previous social, environmental, and economic considerations.[7]

The challenges of putting the TBL into practice relate to the measurement of social and ecological categories. Despite this, the TBL framework enables organizations to take a longer-term perspective and thus evaluate the future consequences of decisions.[1]

Definition

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Sustainable development was defined by theBrundtland Commission of the United Nations in 1987.[8] Triple bottom line (TBL) accounting expands the traditional reporting framework to take into account social and environmental performance in addition to financial performance.

In 1981,Freer Spreckley first articulated the triple bottom line framework in a publication calledSocial Audit - A Management Tool for Co-operative Working.[9] In this work, he argued that enterprises should measure and report on financial performance, social wealth creation, and environmental responsibility. The phrase "triple bottom line" was articulated more fully byJohn Elkington in his 1997 bookCannibals with Forks: the Triple Bottom Line of 21st Century Business,[10] where he adopted a question asked by the Polish poetStanisław Lec, "Is it progress if acannibal uses a fork?" as the opening line of his foreword. Elkington suggests that it can be, particularly in the case of "sustainable capitalism", wherein competing corporate entities seek to maintain their relative position by addressing people and planet issues as well asprofit maximisation.[10]

ATriple Bottom Line Investing group advocating and publicizing these principles was founded in 1998 byRobert J. Rubinstein.[11]

For reporting their efforts companies may demonstrate their commitment tocorporate social responsibility (CSR) through the following:

The concept of TBL demands that a company's responsibility lies withstakeholders rather thanshareholders. In this case, "stakeholders" refers to anyone who is influenced, either directly or indirectly, by the actions of the firm. Examples of stakeholders include employees, customers, suppliers, local residents, government agencies, and creditors. According to thestakeholder theory, the business entity should be used as a vehicle for coordinating stakeholder interests, instead of maximizing shareholder (owner) profit. A growing number of financial institutions incorporate a triple bottom line approach in their work. It is at the core of the business of banks in theGlobal Alliance for Banking on Values, for example.

TheDetroit-basedAvalon International Breads interprets the triple bottom line as consisting of "Earth", "Community", and "Employees".[12]

The three bottom lines

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The triple bottom line consists of social equity, economic, and environmental factors. The phrase, "people, planet, and profit" to describe the triple bottom line and the goal ofsustainability, was coined by John Elkington in 1994 while at SustainAbility,[3][10] and was later used as the title of the Anglo-Dutch oil company Shell's first sustainability report in 1997. As a result, one country in which the 3P concept took deep root was The Netherlands.

People, the social equity bottom line

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The people, social equity, orhuman capital bottom line pertains to fair and beneficial business practices toward labour and the community and region in which a corporation conducts its business. A TBL company conceives a reciprocalsocial structure in which the well-being of corporate, labour and other stakeholder interests are interdependent.

An enterprise dedicated to the triple bottom line seeks to provide benefit to many constituencies and not to exploit or endanger any group of them. The "up streaming" of a portion of profit from the marketing of finished goods back to the original producer of raw materials, for example, a farmer infair trade agricultural practice, is a common feature. In concrete terms, a TBL business would not use child labour and monitor all contracted companies for child labour exploitation, would pay fair salaries to its workers, would maintain a safe work environment and tolerable working hours, and would not otherwise exploit a community or its labour force. A TBL business also typically seeks to "give back" by contributing to the strength and growth of its community with such things as health care and education. Quantifying this bottom line is relatively new, problematic and often subjective. TheGlobal Reporting Initiative (GRI) has developed guidelines to enable corporations andNGOs alike to comparably report on the social impact of a business.

Planet, the environmental bottom line

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The planet, environmental bottom line, ornatural capital bottom line refers to sustainable environmental practices. A TBL company endeavors to benefit the natural order as much as possible or at the least do no harm and minimize environmental impact. A TBL endeavour reduces itsecological footprint by, among other things, carefully managing its consumption of energy and non-renewables and reducing manufacturing waste as well as rendering waste lesstoxic before disposing of it in a safe and legal manner. "Cradle to grave" is uppermost in the thoughts of TBL manufacturing businesses, which typically conduct alife cycle assessment of products to determine what the true environmental cost is from the growth and harvesting of raw materials to manufacture to distribution to eventual disposal by the end user.

Currently, the cost of disposing of non-degradable or toxic products is born financially and environmentally by future generations, the governments, and residents near the disposal site and elsewhere. In TBL thinking, an enterprise which produces and markets a product which will create a waste problem should not be given a free ride by society. It would be more equitable for the business which manufactures and sells a problematic product to bear part of the cost of its ultimate disposal.

Ecologically destructive practices, such as overfishing or other endangering depletions of resources are avoided by TBL companies. Oftenenvironmental sustainability is the more profitable course for a business in the long run. Arguments that it costs more to be environmentally sound are often specious when the course of the business is analyzed over a period of time. Generally, sustainability reporting metrics are better quantified and standardized for environmental issues than for social ones. A number of respected reporting institutes and registries exist including the Global Reporting Initiative, CERES, Institute for Sustainability and others.

The ecological bottom line is akin to the concept ofeco-capitalism.[13]

Profit, the economic bottom line

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The profit or economic bottom line deals with the economic value created by the organization after deducting the cost of all inputs, including the cost of the capital tied up. It therefore differs from traditional accounting definitions of profit. In the original concept, within a sustainability framework, the "profit" aspect needs to be seen as the real economic benefit enjoyed by the host society. It is the real economic impact the organization has on its economic environment. This is often confused to be limited to the internal profit made by a company or organization (which nevertheless remains an essential starting point for the computation). Therefore, an original TBL approach cannot be interpreted as simply traditional corporate accounting profitplus social and environmental impacts unless the "profits" of other entities are included as a social benefit.[citation needed]

Subsequent development

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Following the initial publication of the triple bottom line concept, students and practitioners have sought greater detail in how the pillars can be evaluated. Thepeople concept, for example, can be viewed into three dimensions – organisational needs, individual needs, and community issues.

Equally,profit is a function of both a healthy sales stream, which needs a high focus on customer service, coupled with the adoption of a strategy to develop new customers to replace those that die away, andplanet can be divided into a multitude of subdivisions, althoughreduce, reuse and recycle is a succinct way of steering through this division.

The initial understanding is now supplanted by thinking beyond TBL: added to the TBL concept of economics, ethics and environment is the idea of thinking of the environment as a mantel that the other pillars hold up, and add to Economics and Ethics, the notions of Energy, and Health or the 4 E's.

Supporting arguments

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The following business-based arguments support the concept of TBL:

  • Reaching untapped market potential: TBL companies can find financially profitable niches which were missed when money alone was the driving factor. Examples include:
  1. Addingecotourism orgeotourism to an already rich tourism market such as theDominican Republic
  2. Developing profitable methods to assist existing NGOs with their missions such as fundraising, reaching clients, or creating networking opportunities with multiple NGOs
  3. Providing products or services which benefit underserved populations and/or the environment which are also financially profitable.
  • Adapting to new business sectors: While the number ofsocial enterprises is growing,[14] and with the entry of theB Corp movement,[15] there is more demand from consumers and investors for an accounting for social and environmental impact.[16] For example,Fair Trade and Ethical Trade companies require ethical and sustainable practices from all of their suppliers and service providers.

Governmentfiscal policies usually claim to be concerned with identifying social and natural deficits on a less formal basis. However, such choices may be guided more byideology than byeconomics. The primary benefit of embedding one approach to measurement of these deficits would be first to directmonetary policy to reduce them, and eventually achieve a globalmonetary reform by which they could be systematically and globally reduced in some uniform way.

The argument is that theEarth'scarrying capacity is at risk, and that in order to avoid catastrophic breakdown ofclimate orecosystems, there is need for comprehensive reform ofglobal financial institutions similar in scale to what was undertaken at theBretton Woods Conference in 1944.

With the emergence of an externally consistentgreen economics and agreement on definitions of potentially contentious terms such asfull-cost accounting,natural capital andsocial capital, the prospect of formal metrics for ecological and social loss or risk has grown less remote since the 1990s.[citation needed]

In theUnited Kingdom in particular, the London Health Observatory has undertaken a formal programme to address social deficits via a fuller understanding of what "social capital" is, how it functions in a realcommunity (that being theCity of London), and how losses of it tend to require bothfinancial capital and significant political and social attention fromvolunteers and professionals to help resolve. The data they rely on is extensive, building on decades of statistics of theGreater London Council sinceWorld War II. Similar studies have been undertaken inNorth America.

Studies of thevalue of Earth have tried to determine what might constitute an ecological or natural life deficit. TheKyoto Protocol relies on some measures of this sort, and actually relies on somevalue of life calculations that, among other things, are explicit about the ratio of the price of a human life between developed and developing nations (about 15 to 1). While the motive of this number was to simply assign responsibility for a cleanup, such stark honesty opens not just an economic but political door to some kind of negotiation — presumably to reduce that ratio in time to something seen as more equitable. As it is, people in developed nations can be said to benefit 15 times more fromecological devastation than in developing nations, in pure financial terms. According to theIPCC, they are thus obliged to pay 15 times more per life to avoid a loss of each such life toclimate change — theKyoto Protocol seeks to implement exactly this formula, and is therefore sometimes cited as a first step towards getting nations to accept formalliability for damage inflicted on ecosystems shared globally.

Advocacy for triple bottom line reforms is common inGreen Parties. Some of the measures undertaken in theEuropean Union towards theEuro currency integration standardize the reporting of ecological and social losses in such a way as to seem to endorse in principle the notion of unified accounts, orunit of account, for these deficits.

To address financial bottom line profitability concerns, some argue that focusing on the TBL will indeed increase profit for the shareholders in the long run. In practice,John Mackey, CEO ofWhole Foods, uses Whole Foods' Community Giving Days as an example. On days when Whole Foods donates 5% of their sales to charity, this action benefits the community, creates goodwill with customers, and energizes employees, which may lead to increased, sustainable profitability in the long-run.[17]

Furthermore, planning a sustainability strategy with the triple bottom line in mind could save companies a lot of money if a disaster were to strike. For example, whenBP spilled "two hundred million gallons of oil in theGulf of Mexico", it cost the company "billions". This company focused mostly on the financial and economic costs of this disaster, instead of the company’s environmental bottom line, furthering damage to the company and its reputation.[18]

Adoption

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Timothy Slaper and Tanya Hall identifiedGeneral Electric (GE),Unilever,Procter and Gamble,3M and a private company, Cascade Engineering, as examples of businesses using TBL.[1] GE referred to TBL benefits associated with their electron beam emitting technology investment in 2008.[19] Danish companyNovo Nordisk's consolidated financial statements for 2019 were supplemented by a "consolidated social statement" and a "consolidated environmental statement".[20]

Criticism

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While many people agree with the importance of good social conditions and preservation of the environment, there are also many who disagree with the triple bottom line as the way to enhance these conditions. The following are the reasons why:

  • Reductive method: Concurrently the environment comes to be treated as an externality or background feature, an externality that tends not to have the human dimension build into its definition. Thus, in many writings, even in those critical of the triple-bottom-line approach, the social becomes a congeries of miscellaneous considerations left over from the other two prime categories.[21] Alternative approaches, such asCircles of Sustainability,[22] that treat the economic as a social domain, alongside and in relation to the ecological, the political and the cultural are now being considered as more appropriate for understanding institutions, cities and regions.[21][23][24]
  • Inertia: The difficulty of achieving global agreement onsimultaneous policy may render such measures at best advisory, and thus unenforceable. For example, people may be unwilling to undergo adepression or even sustainedrecession to replenish lostecosystems.[citation needed]
  • Application: According to Fred Robins'The Challenge of TBL: A Responsibility to Whom? one of the major weaknesses of the TBL framework is its ability to be applied in the practical world.
  • Equating ecology with environment: TBL is seen to be disregarding ecological sustainability with environmental effects, where in reality both economic and social viability is dependent on environmental well-being. Whilegreenwashing is not new, its use has increased over recent years to meet consumer demand for environmentally friendly goods and services. The problem is compounded by lax enforcement by regulatory agencies such as the Federal Trade Commission in the United States, the Competition Bureau in Canada, and theCommittee of Advertising Practice and the Broadcast Committee of Advertising Practice in the United Kingdom. Critics of the practice suggest that the rise of greenwashing, paired with ineffective regulation, contributes to consumer skepticism of all green claims, and diminishes the power of the consumer in driving companies toward greener solutions for manufacturing processes and business operation.
  • Time dimension: While the triple bottom line incorporates the social, economical and environmental (People, Planet, Profit) dimensions of sustainable development, it does not explicitly address the fourth dimension: time. The time dimension focuses on preserving current value in all three other dimensions for later. This means assessment of short term, longer term and long term consequences of any action.[25]
  • "One problem with the triple bottom line is that the three separate accounts cannot easily be added up. It is difficult to measure the planet and people accounts in the same terms as profits—that is, in terms of cash."[3] This has led to TBL being augmented withcost-benefit analysis inTriple Bottom Line Cost Benefit Analysis (TBL-CBA).
  • Performance/eco-efficiency: According to Rambaud, A. & Richard, J., "the TBL model [...] is based on the concept of ‘eco-efficiency’. In his seminal book, Elkington [...] gives a fundamental role to eco-efficiency in constructing the TBL model. According to him, the development of the concept of eco-efficiency allowed the development of the TBL model, a framework that he believes can save businesspeople from ecological communism".[26] Eco-efficiency is equivalent to weak sustainability and corresponds to a relative measure of socio-environmental impacts compared to value creation. In this, eco-efficiency differs from eco-effectiveness, which is concerned with the absolute measurement of these impacts. A company can therefore increase its socio-environmental impacts and increase its eco-efficiency, if at the same time it increases its value creation even more. The TBL is thus the dedicated reporting system structuring this notion of performance at the expense of eco-effectiveness. Yet eco-efficiency is at the heart of rebound effects and cannot be a credible basis for ecosystem management in particular.
  • Elkington himself has called for a rethink on TBL and a "product recall" on use of the concept. He argues that the original idea was to encourage businesses to manage the wider economic, social and environmental impacts of their operations, but its practical use as an accounting tool has now undermined its value. More precisely, he explains "It [Triple Bottom Line] was supposed to provoke deeper thinking about capitalism and its future, but many early adopters understood the concept as a balancing act, adopting a trade-off mentality. [...] Such experimentation [de la TBL] is clearly vital — and typically sparks a proliferation of potential solutions. But the bewildering range of options now on offer can provide business with an alibi for inaction. Worse, we have conspicuously failed to benchmark progress across these options, on the basis of their real-world impact and performance".[2]

In short, the criticisms can be summarised as:

  • attempting to divert the attention of regulators and deflating pressure for regulatory change;
  • seeking to persuade critics, such as non-government organisations, that they are both well-intentioned and have changed their ways;
  • seeking to expand market share at the expense of those rivals not involved in greenwashing; this is especially attractive if little or no additional expenditure is required to changeperformance; alternatively, a company can engage in greenwashing in an attempt to narrow the perceived 'green' advantage of a rival;
  • reducing staff turnover and making it easier to attract staff in the first place;
  • making the company seem attractive for potential investors, especially those interested in ethical investment or socially responsive investment;
  • inability to add up the three accounts unless tools such ascost-benefit analysis or eco-efficiency (weak sustainability performance) are added to put social and environmentalexternalities in monetary terms.

In response to these limitations, the concept of the "Triple Depreciation Line" (also called "CARE - Comprehensive Accounting in Respect of Ecology - model") has been proposed.[26][27]

Legislation

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A focus on people, planet and profit has led to legislation changes around the world, often throughsocial enterprise orsocial investment or through the introduction of a new legal form, thecommunity interest company.[28] In the United States, theBCorp movement has been part of a call for legislation change to allow and encourage a focus on social and environmental impact, with BCorp a legal form for a company focused on "stakeholders, not just shareholders".[29]

InWestern Australia, the triple bottom line was adopted as a part of the State Sustainability Strategy,[30] and accepted by theGovernment of Western Australia but its status was increasingly marginalised by subsequentpremiersAlan Carpenter andColin Barnett.

See also

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References

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  1. ^abcSlaper, Timothy F. and Hall, Tanya J. (2011)."The Triple Bottom Line: What Is It and How Does It Work?"Indiana Business Review. Spring 2011, Volume 86, No. 1.
  2. ^abElkington, John (June 25, 2018)."25 Years Ago I Coined the Phrase "Triple Bottom Line." Here's Why It's Time to Rethink It".Harvard Business Review. Archived fromthe original on 22 March 2023. Retrieved25 November 2023.
  3. ^abc"Triple Bottom Line".The Economist. November 17, 2009. RetrievedAugust 14, 2014.
  4. ^Sustainability – From Principle To PracticeGoethe-Institut, March 2008.
  5. ^"Enhancing the role of industry through for example, private-public partnerships"(PDF).United Nations Environment Programme. May 2011. Archived fromthe original(PDF) on 2012-11-12. Retrieved2012-08-13.
  6. ^Barkemeyer, Ralf; Figge, Frank; Holt, Diane; Wettstein, Barbara (1 March 2009)."What the Papers Say: Trends in Sustainability. A Comparative Analysis of 115 Leading National Newspapers Worldwide".Journal of Corporate Citizenship.2009 (33):68–86.doi:10.9774/GLEAF.4700.2009.sp.00009 (inactive 12 July 2025).{{cite journal}}: CS1 maint: DOI inactive as of July 2025 (link)
  7. ^Ragazou, Konstantina; Zopounidis, Constantin; Garefalakis, Alexandros; Sariannidis, Nikolaos (2024), Ragazou, Konstantina; Zopounidis, Constantin; Garefalakis, Alexandros; Sariannidis, Nikolaos (eds.),"A New Paradigm in Long-Term Sustainability: The Quadruple Bottom Line Framework as an Alternative to the Triple Bottom Line",Triple Bottom Line and Multiple Criteria Decision Making Analysis: Fuzzy Selection Processes in the Financial Sector, Cham: Springer Nature Switzerland, pp. 79–89,doi:10.1007/978-3-031-78045-5_6,ISBN 978-3-031-78045-5, retrieved2025-11-01
  8. ^"Egypt's sustainable finance trailblazer". Retrieved2018-10-11.
  9. ^Spreckley, Freer (1981).Social Audit: A Management Tool for Co-operative Working(PDF). Beechwood College. Archived fromthe original(PDF) on 2020-03-01.
  10. ^abcElkington, John (1999).Cannibals with forks: the triple bottom line of 21st century business. Oxford: Capstone.ISBN 9780865713925.OCLC 963459936.
  11. ^Thorpe, Devin."One Key To Impact Investing: Start Big".Forbes. Retrieved2018-10-11.
  12. ^"Triple Bottom Line: Earth, Community, Employees".Avalon International Breads. Archived fromthe original on 12 November 2020. Retrieved27 February 2015.
  13. ^Ekins, Paul (1992).The Gaia Atlas of Green Economics. Anchor Books. p. 191.ISBN 0-385-41914-7.
  14. ^"The People's Business 2013".Social Enterprise UK. RetrievedJuly 15, 2015.
  15. ^Trapp, Roger (2015)."Business Leaders Urged To Find A Purpose In Life".Forbes. Retrieved26 August 2015.
  16. ^"Mind the gaps. The 2015 Deloitte Millennial survey"(PDF).Deloitt. 2015. Retrieved15 July 2015.
  17. ^"John Mackey: The conscious capitalist".
  18. ^Szekely, Francisco; Dossa, Zahir; Hollender, Jeffrey (2017).The Beyond the Triple Bottom Line: Eight Steps toward a Sustainable Business Model.MIT Press.ISBN 978-0-262-03599-6.JSTOR j.ctt1pc5g1x.
  19. ^GE Energy Financial Services,GE Invests In Advanced Electron Beams; Technology Cuts, published 16 September 2008, accessed 21 February 2024
  20. ^Novo Nordisk,Annual Report 2019, accessed 21 February 2024
  21. ^abScerri, Andy;James, Paul (2010)."Accounting for sustainability: Combining qualitative and quantitative research in developing 'indicators' of sustainability".International Journal of Social Research Methodology.13 (1):41–53.doi:10.1080/13645570902864145.S2CID 145391691.
  22. ^James, Paul; Scerri, Andy (2011). "Auditing cities through circles of sustainability". In Amen, Mark; Toly, Noah J.; Carney, Patricia L.; Segbers, Klaus (eds.).Cities and Global Governance: New Sites for International Relations. Farnham, UK: Ashgate. pp. 110–146.ISBN 978-1-4094-0893-2.
  23. ^Scerri, Andy (2012). "Ends in view: The capabilities approach in ecological/sustainability economics".Ecological Economics.77:7–10.Bibcode:2012EcoEc..77....7S.doi:10.1016/j.ecolecon.2012.02.027.
  24. ^Magee, Liam; Scerri, Andy (1 September 2012). "From issues to indicators: developing robust community sustainability measures".Local Environment.17 (8):915–933.Bibcode:2012LoEnv..17..915M.doi:10.1080/13549839.2012.714755.ISSN 1354-9839.S2CID 153340355.
  25. ^Lozano, R. (2012). "Towards better embedding sustainability into companies’ systems: an analysis of voluntary corporate initiatives,"Journal of Cleaner Production 25 pp. 14–26
  26. ^abRambaud, Alexandre; Richard, Jacques (2015)."TheTriple Depreciation Line instead of theTriple Bottom Line: Towards a genuine integrated reporting".Critical Perspectives on Accounting.33:92–116.doi:10.1016/j.cpa.2015.01.012.
  27. ^"Improving Nature's Visibility in Financial Accounting" Natural Capital Coalition's report". Retrieved17 October 2022.
  28. ^"Community Interest Companies". UK Government. Retrieved15 July 2015.
  29. ^"Becoming a Legal BCorp". BCorp. Retrieved15 July 2015.
  30. ^Government of Western Australia. (2003, September). "Hope for the Future: The Western Australia State Sustainability Strategy", accessed August 30, 2013

Further reading

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  • Social Audit - A Management Tool for Co-operative Working 1981 by Freer Spreckley[1]
  • The Gaia Atlas of Green Economics (Gaia Future Series) [Paperback], by Paul Ekins, Anchor Books
  • Harvard Business Review on Corporate Responsibility byHarvard Business School Press
  • The Soul of a Business: Managing for Profit and the Common Good by Tom Chappell
  • Capitalism at the Crossroads: The Unlimited Business Opportunities in Solving the World's Most Difficult Problems by Professor Stuart L. Hart
  • The Triple Bottom Line: How Today's Best-Run Companies Are Achieving Economic, Social and Environmental Success—and How You Can Too by Andrew W. Savitz and Karl Weber
  • The Sustainability Advantage: Seven Business Case Benefits of a Triple Bottom Line (Conscientious Commerce) by Bob Willard,New Society PublishersISBN 978-0-86571-451-9

External links

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