spusu (from theGermansprich und surf, "speak and surf") is aMobile Virtual Network Operator (MVNO) belonging to MASS Response Service.[1][2]
Launched in 2015 inAustria (on the3network), since 2020 it has been offering itstelecommunications services inItaly (on theWind Tre network),[3] since 2023 also in theUnited Kingdom (on theEE network),[4] and since 2024 inSwitzerland (on theSalt Mobile network).
InLower Austria andBurgenland it operates a5G network with its ownfrequencies.[5] According to its own data, in 2017 the operator had over 100,000 customers,[6] at the beginning of 2020 around 300,000 customers under contract,[7] and at the beginning of 2023 over 500,000 customers.[8] Thedialing code in Austria is 0670.
In the 2016 survey conducted by the Society for Consumer Studies (ÖGVS), in which a total of 23 mobile phone providers were tested, spusu achieved first place in the "Conditions" category. The provider, which was still young at the time, took third place in the overall ranking.[9]
In 2017, spusu was named test winner by the Society for Consumption Studies (ÖGVS). Out of 21 mobile phone providers tested, spusu took first place in the categories of conditions and customer service and thus achieved overall victory.[10]
Since June 15, 2017, network operators from theEU orEEA have been obliged to no longer charge their customers roaming surcharges within a fair use limit. However, theEU roaming regulation provides for the possibility of exceptions for mobile phone providers if the EU roaming requirements lead to negative contribution margins that threaten their existence and thus endanger the sustainability of the domestic charging model. The state-runRundfunk- und Telekom Regulierungs-GmbH approved spusu such an exception for one year in October 2017[11] and granted it again for another year in October 2018.[12] Despite being exempt from the obligation to provide customers with free roaming, the mobile operator granted its customers free telephony and SMS roaming within the EU/EEA area as well as limited data roaming (between 500 and 1,000 megabytes per month, depending on the tariff).[13] Regardless, since April 1, 2019, data roaming as defined by the EU has been granted in full with all current tariffs.[14] In addition to old tariffs, the only exceptions are data tariffs that are generally offered without roaming.[15]
Between 2017 and 2021, spusu was the main and title sponsor of theHandball League Austria.[16] Since 2018 it has been the main sponsor ofSKN St. Pölten[17] and FC Mistelbach[18] as well as theVienna Capitals.[19]
spusu has also been a sponsor ofSK Rapid Vienna since 2022.[20]
In September 2018, spusu announced that former Austrian football playerHans Krankl would act as a testimonial for the mobile phone provider and will be featured on the brand's online, TV and print advertising materials in the future. He replaces the active football coachDietmar Kühbauer as the brand's previous advertising face.[21]
Toni Polster serves as the advertising face for the spusu e-bikes.[22]Harry Prünster serves as the advertising face for spusu wine.[23]
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