Process-centered design (PCD) is adesign methodology, which proposes a business centric approach for designinguser interfaces. Because of the multi-stagebusiness analysis steps involved right from the beginning of the PCD life cycle, it is believed to achieve the highest levels ofbusiness-IT alignment that is possible through UI.
This method is aimed at enterprise applications where there is a business process involved. Unlike content oriented systems such aswebsites or portals, enterprise applications are built to enable a company's business processes. Enterprise applications often have a clearbusiness goal and a set of specific objectives like- improveemployee productivity, increasebusiness performance by a certain percent, etc.
Although there are proven UI design methodologies (like the most popular "user-centered design", which helps design highly Usable Interfaces), PCD differentiates itself by precisely catering to business process intensive software which has not been the case with other UI design methodologies.
Process-UI alignment is a component of PCD, which ensures tight alignment between the business process and the enterprise application being developed.[1] UI design activities are affected by PCD.
For example: Acall center software used by acustomer support agent, if designed for high process-UI alignment will achieve tremendous agent productivity improvement and call center performance; which is not likely to be seen if it were designed only for user satisfaction, ease of use, etc.