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| National Network Management Centre | |
|---|---|
NNMC | |
 Main entrance to the site in August 2009 | |
  Location within Shropshire | |
| Alternative names | Whittington House |
| General information | |
| Type | Office |
| Location | Whittington, Shropshire, SY11 4TB |
| Coordinates | 52°52′12″N3°01′44″W / 52.87°N 3.029°W /52.87; -3.029 |
| Elevation | 50 m (164 ft) |
| Completed | 1990 |
| Inaugurated | 5 September 1990 |
| Cost | £4m (1990) |
| Client | BT |
| Owner | BT Group |
TheNational Network Management Centre is the main nationalnetwork operations centre ofBT Group, situated inShropshire.
BT moved to the countryside site in the 1980s. The NMC is also known as theCustomer Experience and Management Centre, theInternational Network Management Centre (INMC), or theNational Control Centre (NCC). TheBT Global Media Network delivers television content around the world. BT Retail split intoBT Consumer andBT Business.
The transformation of BT's network to becoming digital began in 1985, and finished in July 1990. BT's Worldwide Network Management Centre at Oswestry opened on 5 September 1990, at a cost of £4m.
The site appeared on theBBC Two documentaryGenius of Invention.[1]
It is situated on theA495, within a few hundred yards of the road's western terminus at the roundabout with theA5, in the west of the parish of Whittington.
The site has a staff of around 440.Jamie Ford, the former chief executive ofPlusnet, runs BT IT Services.
There were originally two buildings - A and B. Building C was built to link these together and forms the hexagonal reception building. Building D was built to be the new Network Management Centre, which has now been superseded by theNew Wave Building.
The site has a largedisplay screen, built bySynelec (bought byPlanar Systems), made from 140 composite screens.[2] The screen is ten feet high, and seventy feet wide.
The site is the home of the UK'sspeaking clock.BT IT Services, headquartered atBarlborough inDerbyshire on theA616, have a main operation in the building.
It monitorsnetwork traffic onBT's network across the UK, including0800,0845 and999 numbers. It monitorstelevotes provide by RIDE (Recorded Information Distribution Equipment).[3] RIDE is accessed via theSOAP protocol.[4]
At peak periods it implementscall gappingload control.BT Wholesale controls its traffic from the site.
Every two minutes the site contacts around 700 of BT'stelephone exchanges to find out how busy they are. 80% of BT's network consists ofoptical fibre.
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