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| Company type | public (S.A.) |
|---|---|
| ISIN | LU2382956378 |
| Industry | business services |
| Predecessors |
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| Founded | 2019; 6 years ago (2019) |
| Headquarters | Luxembourg |
Area served | worldwide |
Key people |
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| Services | |
| Revenue |  €2,100 million[1] (2022) |
Number of employees | 82,000 (2022) |
| Website | www |
Majorel is an internationalservice company,[2] specialising incustomer experience (CX) andbusiness process outsourcing (BPO) services. It has more than 82,000 team members[citation needed] and operates in 45 countries on five continents. It was formed in 2019 through the merger of thecustomer relationship management businesses ofBertelsmann and theSaham Group [fr].[3][4]
In September 2018, Bertelsmann and Saham announced plans tomerge their global customer services businesses.[5][6] The two companies had already worked together successfully in this area. Following approval by the relevantantitrust authorities, the transaction was completed at the beginning of 2019.[7] The result was a company "with enormous clout",[8] becoming the market leader inEurope, the Middle East and Africa, and a strong presence in America and Asia.[9] The Majorel brand was introduced in February 2019.[10][11] Since then, the company focused on global expansion.[12][13]
Majorel has been acquired byTeleperformance SE.[14] The combined business strengthens service delivery in the Americas and Europe while increasing presence in Asia-Pacific and Africa.[15]
The headquarters of Majorel are located inLuxembourg City.[16] The company operates as aSociété Anonyme (SA).[17] On 24 September 2021, the company’s shares were listed on Euronext Amsterdam (Ticker Symbol: MAJ).[18]Thomas Mackenbrock (Chief Executive Officer) leads the management team.[11]
Majorel is abusiness-to-business provider whose services span the entirecustomer lifecycle, includingfront andback office processes.[19]