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 A Jiffy Lube store inRichmond Hill, Ontario | |
| Company type | Wholly ownedsubsidiary |
|---|---|
| Industry | Automotive |
| Founded | 1971; 54 years ago (1971) Ogden,Utah, U.S. |
| Founder | Edwin H. Washburn |
| Headquarters | Houston,Texas, U.S. |
Number of locations | over 2,200 (2008)[1] |
Key people | Edward Hymes, President |
| Owner | Shell plc |
| Parent | Shell US |
| Website | www |
Jiffy Lube International, Inc. is an American chain ofautomotiveoil change specialty shops founded inUtah, United States, in 1971. It has been a subsidiary ofShell since 2002, and is headquartered inHouston, Texas.
There are about 2,000 Jiffy Lube franchises inNorth America, all of them independently owned by 252 operators, with about 24 million customers each year as of 2002.[2] The company was ranked first onNational Oil and Lube News 2011 Tops in the Fast Lubes Industry Rankings.[3] Also, Jiffy Lube was ranked number 15 inEntrepreneur Magazine's 2012 Franchise 500[4] and number 73 onFranchise Times' 2011 Top 200 Franchise Chains by Worldwide Sales.[5]
The first Jiffy Lube store was established on 36th Street inOgden, Utah by Edwin H. Washburn as early as 1971.[6] Over the following years, Washburn franchised a number of Jiffy Lube stores withinUtah. In 1979, W. James Hindman, afootballcoach atWestern Maryland College, bought out Washburn's seven franchises[7] and established Jiffy Lube International, relocating the headquarters toBaltimore, Maryland. It is this year which Jiffy Lube generally states as its founding date with Hindman as its founder.[8]
Jiffy Lube went public in 1987, and had opened over 1,019 franchises and company stores by 1989. In 1991, it became a subsidiary ofPennzoil.[9]
Following the merger of Pennzoil andQuaker State in 1998, the 581 Q Lube stores were merged into the Jiffy Lube brand, then possessing 1,541 stores, with overlapping operations being closed down.[9] Pennzoil-Quaker State was ultimately purchased byShell Oil Company in 2002.[10]
In June 2011, Jiffy Lube introduced a new program called Oil Change Schedule (OCS). The new program allows Jiffy Lube customers to choose how often they have their oil changed based on a number of variables including vehicle manufacturer recommendations, driving habits, and road conditions. The OCS program moves away from the old model of changing oil every 3,000 miles and provides a schedule that is unique for each driver.[11]
In 2003, Jiffy Lube was the focus of aKNBC investigative report that alleged that Jiffy Lube was charging customers for services not performed. During the investigation, five out of nine Jiffy Lube locations charged undercover reporters for work that was not performed.[12] After the investigation aired, Jiffy Lube claimed to perform sweeping changes to their training program to prevent this, though among the training tactics, was having workers recognize the tactics of an investigative reporter and evade further scrutiny. At the end of the investigation, Jiffy Lube installed cameras in their stores to allow customers to observe repairs.[13][14]
In 2009, Jiffy Lube was found to be performing repair procedures on vehicles that were recommended against by the manufacturer due to the potential to cause engine damage. These procedures included engine flushes and fuel injection cleaning which can cause engine and fuel injection problems.[15]
In May 2013,Los Angeles Jiffy Lube locations were again the subject of a KNBC investigation. The station reported that not only had fraudulent practices again been detected at the majority of investigated Southern California Jiffy Lube stores, but the current fraud was worse than that found in the original investigation.[16]
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