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Four Seasons Hotels and Resorts

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Canadian headquartered international hotel chain

Four Seasons Hotels Limited
Four Seasons Hotels and Resorts
Company typePrivate
IndustryHospitality
Founded21 March 1961; 64 years ago (1961-03-21)
FounderIsadore Sharp
Headquarters
Toronto, Ontario
,
Canada
Number of locations
129 properties in 44 countries
Key people
Isadore Sharp (Chairman)
Alejandro Reynal (CEO)
RevenueIncrease US$4.3 billion (2015)[1]
Owners
Number of employees
45,000 (2018)[2]
Websitefourseasons.com
Not to be confused withFour Points by Sheraton.

Four Seasons Hotels Limited, trading asFour Seasons Hotels and Resorts, is a Canadianluxury hotel andresort company[3] headquartered inToronto, Ontario, Canada.[4] Four Seasons currently operates more than 100 hotels and resorts worldwide.[5] Since 2007,Bill Gates (throughCascade Investment) and PrinceAl-Waleed bin Talal (throughKingdom Holding Company) have been majority owners of the company.[6] As of January 2022, Gates-controlled Cascade Investment owns 71.25% and Alwaleed-controlled Kingdom Holding Company owns 23.75% of Four Seasons.[7]

History

[edit]
Four Seasons Place inKuala Lumpur.
Four Seasons Hotel and Residences inYorkville, Toronto
Interior of the Four Seasons Hotel and Resort inMacau
Four Seasons Hotel and Tower inMiami

Canadian businessmanIsadore Sharp founded Four Seasons in 1960. While a young architect working for his father, Sharp designed amotel for a family friend; its success motivated him to try creating his own hotel. He bought a large parcel of land in a run-down area ofToronto and planned a stopover for business travelers; theFour Seasons Motor Hotel opened in 1961 with initial investors,Murray Koffler, Fred Eisen, and Eddie Creed.[8]

Four Seasons built more hotels, including the 1963Inn on the Park, a $4 million two-story resort hotel in suburban Toronto that housed Canada's first discothèque.[9][10]

Upscale luxury became part of the brand when the company expanded toLondon. When a developer approached Four Seasons about building a hotel in London, Sharp planned it to compete with the city's old-world, elite hotels, such asClaridge's andThe Connaught.[4] TheInn on the Park hotel in London opened in 1970.[5]

The lead consultant was the architecture firmAedas.[11]

In 1974, cost overruns at theFour Seasons Hotel Vancouver nearly led the company intobankruptcy. As a result, the company began shifting to its current, management-only business model, eliminating costs associated with buying land and buildings. The company wentpublic in 1986.[5] In the 1990s, Four Seasons andRitz-Carlton began direct competition, with Ritz-Carlton emphasizing a uniform look while Four Seasons emphasized local architecture and styles with uniform service; in the end Four Seasons gained market share.[5]

Built in 1986,[12][13] Four Seasons Hotel Austin is a nine-story hotel on 2.3 acres (0.93 ha) of land on theLady Bird Lake's north shore.[14] In 1997, Four Seasons Hotel Austin became the first hotel to have "a high-speed wireless Internet network" afterWayport, Inc. set it up there for testing wireless Internet networks.[15] The hotel hostedQueen Elizabeth II in 1991 when she visitedTexas.[16] It was acquired byAnbang Insurance Group from theBlackstone Group for $359.7 million in 2016.[14]

In 1992, Four Seasons acquiredRegent Hotels & Resorts.[17] Most Regent hotels in the pipeline at the time, such as those inBali andIstanbul, opened as Four Seasons, while the existing portfolio, such as theBeverly Wilshire, were allowed to temporarily retain the Regent brand until they met brand standards to become Four Seasons properties.[18]Carlson acquired the rights to develop new hotels under the Regent brand in 1998, and by the mid-2000s, most of the older Regent properties had rebranded into Four Seasons, with the notable exception of RegentSingapore. In the wake of Regent's purchase byIHG Hotels & Resorts in 2018, Four Seasons announced that it would cease its management of Regent Singapore, therefore ending the company's 26-year-long association with the name.[19]

Economic downturns in the early and mid-2000s affected the company. When theSeptember 11 attacks caused thecollapse of the travel industry, Four Seasons refused to cut room prices in order to preserve the perceived value of the brand, which caused tension with property owners who were losing money.[5] The company recovered, and in 2007 it agreed to abuyout byMicrosoft ChairmanBill Gates and PrinceAl-Waleed bin Talal ofSaudi Arabia for $3.8 billion.[20] The pair own 95 percent of the company, and Sharp owns the remainder.[5]

During theGreat Recession, the company made the first corporate layoffs in its history, cutting 10% of its Toronto workforce.[5] In April 2010, after a year-long dispute with Broadreach Capital Partners and Maritz, Wolff & Co., owners of the Aviara resort near San Diego, an arbitration panel ruled that, while both parties contributed to the demise of the business relationship, Four Seasons had not violated its management agreement. The arbitrators ordered Broadreach to pay Four Seasons to terminate the contract."[21] The resort is no longer a Four Seasons.

Four Seasons has continued to add more hotels and resorts to its portfolio, notably inChina. It opened a new hotel inHangzhou in 2010 andGuangzhou,Beijing, and a second property inShanghai in 2012. InIndia, it has two hotels—one inMumbai and other one inBangalore.[22] In 2013, it opened its first hotel in Russia in theLobanov-Rostovsky Palace inSt. Petersburg, and later opened a second hotel inMoscow. InIndonesia, it has one hotel inJakarta and another two inBali. In October 2012, Four Seasons opened a new 259-roomToronto hotel in Yorkville, designed by internationally known design firmYabu Pushelberg. The hotel includes an upscale restaurant led by celebrity chefDaniel Boulud. It was hailed byThe Globe and Mail as "the renewal of an iconic Canadian brand in its hometown".[23] The penthouse was bought by entrepreneur Robert Österlund (founder of Xacti, LLC and Inbox.com) for a Canadian record price of over $28 million.[24]

In 2009, founder Sharp wrote a memoir titledFour Seasons: The Story of a Business Philosophy. It contained a historical chronicle of the hotels since its inception.[25]

In 2020,COVID-19 lockdowns forced Four Seasons to temporarily close many of its hotels and resorts around the world. Through sheer serendipity, Four Seasons was the only hotel operator in the state of Hawaii willing to allowHBO to take over an entire resort—specifically, theFour Seasons Resort Maui—for 13 weeks to film a new television series with an unknown plot.[26] The first season ofThe White Lotus was so well received that Four Seasons chose to partner again with HBO for the second and third seasons, which were filmed at its resorts inTaormina, Italy, andKo Samui, Thailand.[26]

In September 2021, Cascade announced it will increase its existing 47.5% stake to 71.25% by purchasing, for $2.21 billion in cash, half of the existing 47.5% stake owned by the Saudi Kingdom Holding Company (KHC).[27]

In spring 2025, Four Seasons openly promoted its connection toThe White Lotus for the first time during the show's third season.[26] This culminated in the temporary transformation of the Four Seasons Westlake Village into a White Lotus resort and a screening of the season finale with many cast members present.[28]

Business model

[edit]

Four Seasons does not own any of its properties;[29] it operates them on behalf ofreal estate owners anddevelopers. For example, its Las Vegas hotel is part of theMandalay Bay complex. The contracts between Four Seasons and property owners typically permit the company to participate in the design of the property and run it with nearly total control over every aspect of the operation.[5]

Four Seasons generally earns three percent of thegross income and about five percent ofprofits from the properties it operates. Property owners are required to additionally contribute money for marketing, chain-wide sales, reservations systems and renovations. Four Seasons hotels have larger staffs than competing chains, and the company maintains separate reserve accounts for each hotel to cover upkeep costs.Profit margins are relatively low, but thebrand attracts developers through the hotels' reputation as solid assets for loan collateral or resale.[5]

Residential rentals

[edit]
Four Seasons Hotel Houston which offers residential rentals

Four Seasons Hotels and Resorts began offering vacation rentals in June 2014. Titled Residential Rentals, the properties are available in:North America (Costa Rica,Houston,Jackson Hole,Nevis,Punta Mita,San Diego, Whistler,Vail).Africa (Marrakech,Mauritius,Seychelles,Sharm El Sheikh),Europe (Cap-Ferrat) andAsia (Bali atJimbaran Bay,Jakarta,Chiang Mai,Koh Samui,Bangkok). The first stand alone Four Seasons Private Residences opened inLondon at 20Grosvenor Square,Mayfair in July 2019. It will be the third Four Seasons venue in London.[30]

Residential Rentals provide the same services as Four Seasons Hotels and Resorts in a residential setting. Customers are mainly multi-generational vacationers and small group travellers.[31]

Former properties

[edit]
  • Four Seasons Hotel Bangkok, Thailand: Opened in 1978 asThe Peninsula Bangkok, it becameRegent Bangkok in 1982, with Four Seasons retaining that name after it bought Regent from 1992 to 2003.[32] Four Seasons ended its management contract in 2015, and the hotel was rebranded under ownerMinor Hotels' Anantara brand.[33]
  • Four Seasons HotelBerlin, Germany: Opened in 1996, management terminated in 2004. It was subsequently rebranded Regent Berlin.[34]
  • Four Seasons Hotel Damascus, Syria: Opened in 2005 and financed by PrinceAl-Waleed bin Talal (who is a joint stakeholder at the company) and Syrian businessmanSamer Foz. The hotel remained affiliated with the hotel chain years after the start of theSyrian Civil War, which saw Canada severing ties with Syria, until 2019, when the United States put sanctions on Foz for his ties withBashar al-Assad. The hotel continues to call itself Four Seasons, despite no longer being associated with it.[35]
  • Four Seasons Hotel Dublin, Ireland: Opened in 2001, management terminated in 2014. It was rebranded as anInterContinental effective on 1 January 2015.[36]
  • Four Seasons HotelJakarta, Indonesia: Opened in 1995 as Regent Jakarta, a Four Seasons Hotel, the hotel was rebranded a proper Four Seasons in 2004. The hotel was closed in 2014, initially for renovations that were expected to be completed by 2018.[37] However, it never reopened as a Four Seasons again. Management of the hotel was eventually assumed byMarriott International, which rebranded it asThe St. Regis Jakarta in 2022.[38] The name "Four Seasons Hotel Jakarta" now refers to another hotel that the chain opened in 2016.
  • Four Seasons Hotel Lion Palace,Saint Petersburg, Russia. Opened in 2013 in a renovated palace that dates back to 1820. It left the chain in 2022, following theRussian invasion of Ukraine, though it continues to call itself Four Seasons.[39]
  • Four Seasons Hotel London at Canary Wharf, United Kingdom: Opened in 1999, left the chain in 2016. It is currently known as the Canary Riverside Plaza.[40]
  • Four Seasons Hotel Moscow, Russia: Opened in 2014 on top of a demolished hotel called Hotel Moskva, which operated from 1935 to 2004. Like its counterpart in Saint Petersburg, it left the chain following the Russian invasion of Ukraine, but continues to call itself Four Seasons.[39]
  • Four Seasons HotelPhiladelphia, United States: Opened in 1983, management terminated in 2015.[41]Hilton Worldwide eventually took over the management; it is currently known as The Logan, aCurio Collection by Hilton. A new Four Seasons opened in the nearbyComcast Technology Center in 2019.
  • Four Seasons HotelSão Paulo, Brazil: Opened in 2018, management terminated in 2020. Marriott International assumed partnership with the hotel in 2022 and rebranded it asJW Marriott São Paulo.[42]
  • Four Seasons HotelShanghai, China: Opened in 2002 as the first Four Seasons hotel in China. In 2020, the company announced that the hotel would be closed for renovations, which commenced in June 2022.[43] The hotel was delisted from the Four Seasons website afterwards, andHyatt announced that it will reopen the hotel as anAlila in 2024.[44]
  • Four Seasons Hotel Shanghai Pudong, China: Opened in 2012. Management was taken over byIHG Hotels & Resorts in 2020, which rebranded it Regent Shanghai Pudong.[45]
  • Four Seasons HotelTokyo at Chinzan-so, Japan: Opened in 1992. It was the first Four Seasons Hotel to open in Asia and Pacific region, but it left the chain in 2012. It is currently known as Hotel Chinzan-so Tokyo.
  • Four Seasons HotelToronto, Canada: Opened in 1978 as a rebranding of the formerHyatt Regency Toronto, which had opened six years prior. The hotel closed in 2012, in conjunction with the opening of a new Four Seasons property in Toronto nearby, and was converted to a condominium.[46]
  • Four Seasons Hotel Vancouver, Canada: Opened in 1976, it was one of the few Four Seasons hotel directly owned by the chain, as opposed to being operated on behalf of a third-party. After 44 years in service, the hotel closed in 2020 following a legal dispute with its landowners.[47]
  • Four Seasons Resort Dallas at Las Colinas, United States: Opened in 1986 by theUSAA, management was terminated in 2022. Marriott International subsequently assumed control, branding it as aRitz-Carlton in 2024.[48]
  • Four Seasons Resort GreatExuma at Emerald Bay, Bahamas: Opened in 2003 as part of the Great Exuma's Emerald Bay resort development, management was terminated in 2009. Several months later, it reopened asSandals Emerald Bay.[49]
  • Inn on the Park, Toronto, Canada: Opened in 1963 as the company's first luxury hotel, a prototype to the Four Seasons brand. It suffered a decline in the 1980s, ultimately leaving the chain in 1996 and being converted to aHoliday Inn. The hotel closed in 2005 and has since been demolished.[9]
  • RegentSingapore, a Four Seasons Hotel: Opened in 1988 as thePavilion Inter-Continental Singapore, converted to Regent and taken over by Four Seasons from 1992 to 2018, making it the last Regent property under Four Seasons to retain its name.[19] The hotel is currently managed byHilton Worldwide asConrad Singapore Orchard.[50]
  • The Ritz-Carlton Chicago, a Four Seasons Hotel, United States: Opened in 1975, the hotel joined the Four Seasons chain in 1977. Despite its name, it was not originally affiliated with The Ritz-Carlton Hotel Company (which did not exist at the time; the name "Ritz-Carlton" was carried under a license). It left the chain in 2013 before joining Marriott International in 2015, under which it began operating as a proper Ritz-Carlton.[51]

Ships

[edit]

In 2003, Four Seasons Explorer, a luxury three-deckcatamaran with 11 rooms, began to sail in theMaldives. Visitors from the Maldives' two Four Seasons resorts, Kuda Huraa and Landaa Giraavaru, could either book rooms or charter the entire ship for trips that lasted from three to seven days.[52] After two decades, the ship left the Maldives in 2023 forPalau, where Four Seasons began offering tours at the end of that year.[53]

In September 2022, the Four Seasons announced it was launching Four Seasons Yachts. In June 2023, the company confirmed plans for a second ship due for delivery in 2026.[54]

The first ultra luxury super yacht"Four Seasons I" was floated in Fincantieri Shipyard, Italy in January, 2025. The cruise has 95 ultra luxury suites with large balconies and floor-to-ceiling ocean views. It is scheduled to enter service in January 2026 and will be captained by CaptainKate McCue.[55]

Critical reception

[edit]
Four Seasons Hotel Hong Kong

Travel + Leisure magazine andZagat Survey rank thehotel chain's properties among the topluxury hotels worldwide.[56][57] Readers ofConde Nast Traveler magazine have voted Four Seasons Tented Camp Golden Triangle inChiang Rai, Thailand as among the top ten hotels in the world for three consecutive years.[58] The company has been named one of the "100 Best Companies to Work For" byFortune every year since the survey's inception in 1998, ranking No. 47 in 2015,[59] and is lauded for having one of the lowestemployee turnover rates in thehospitality industry.[59][60]

In recent years, restaurants at Four Seasons hotels and resorts have been recognized byZagat andMichelin. The latter has awarded a total of 29 stars to 20 of the company's restaurants, includingFour Seasons Hotel Hong Kong (three restaurants),Paris (three restaurants), Beijing (two restaurants) and Florence.[61]

See also

[edit]

References

[edit]
  1. ^"Four Seasons Hotels & Resorts Financials and News | 100 Best Companies to Work For". Archived fromthe original on 7 January 2019. Retrieved6 January 2019.
  2. ^"Four Seasons Named to FORTUNE 100 Best Companies to Work For List for 21st Consecutive Year". Archived fromthe original on 2 May 2019. Retrieved7 January 2019.
  3. ^"Company Overview of Four Seasons Holdings Inc".investing.businessweek.com. Archived fromthe original on 23 April 2008. Retrieved21 August 2014.
  4. ^abEric Beaudan (8 May 2012).Creative Execution: What Great Leaders Do to Unleash Bold Thinking and Innovation. John Wiley & Sons. pp. 152–.ISBN 978-1-118-35109-3.
  5. ^abcdefghiDavid Segal,Pillow Fights at the Four Seasons,The New York Times, June 28, 2009, Accessed June 30, 2009.
  6. ^"Four Seasons Hotels agrees to bid from Gates and Alwaleed – Business – International Herald Tribune".The New York Times. 12 February 2007.ISSN 0362-4331. Retrieved7 February 2018.
  7. ^"Microsoft co-founder Bill Gates' investment firm to own controlling stake in Four Seasons".Puget Sound Business Journal. 9 September 2022.
  8. ^"1960_to_1969".www.fourseasons.com.
  9. ^abRusk, James (27 October 2004)."Inn on the Park to close doors".The Globe and Mail.
  10. ^Bradbeer, Janice (8 December 2016)."Once Upon A City: Glamour, disco transform suburban North York".The Toronto Star. Retrieved11 December 2016.
  11. ^"Project page: Venetian Macau Parcel 2 – Fourseas Hotel & Podium MEP Works". byme.com.hk.
  12. ^Dinges, Gary (31 January 2015)."Austin – Four – Seasons for sale – Renovated luxe hotel 2nd high-end inn this week to go on market".Austin American-Statesman. Archived fromthe original on 28 May 2024. Retrieved8 September 2017.
  13. ^"Four Seasons Hotel Austin: A waterfront gem in downtown Austin".Forbes Travel Guide. Archived fromthe original on 17 September 2017. Retrieved8 September 2017.
  14. ^abBuchholz, Jan (23 March 2016)."High-profile Austin hotel pricey part of blockbuster Blackstone deal".Austin Business Journal. Retrieved16 September 2017.
  15. ^Gee, Robert W. (21 July 2000)."Welcome to Plugged Inn – Hotels in Austin and elsewhere cater to tech-savvy travelers (just don't try to cheat the mini-bar)".Austin American-Statesman. Archived fromthe original on 28 May 2024. Retrieved8 September 2017.
  16. ^Barnes, Michael (8 March 2017)."When Queen Elizabeth II stayed at the Four Seasons Austin Hotel".Austin American-Statesman. Archived fromthe original on 17 September 2017. Retrieved8 September 2017.
  17. ^"Four Seasons group seeks partner for Regent chain".South China Morning Post. 29 June 1996.
  18. ^"Four Seasons Hotels and Resorts to rename Thailand properties".Hospitality Net. Retrieved26 January 2024.
  19. ^ab"Management of Regent Singapore to change from Four Seasons to Capella in 2019".TTG Asia.
  20. ^Staley, Oliver.Four Seasons Hotels agrees to bid from Gates and Alwaleed.Bloomberg News, February 13, 2007.
  21. ^Hudson, Kris (20 April 2010)."Hyatt Takes Over Management of Aviara Resort – WSJ". Online.wsj.com. Retrieved30 July 2015.
  22. ^Krystina Gustafson (18 May 2010)."Luxury Four Seasons Hotel to Expand in China".CNBC. Retrieved30 July 2015.
  23. ^"New five-star hotels raise the bar in Toronto, Vancouver". Globe and Mail. Retrieved12 February 2013.
  24. ^STEVE LADURANTAYE (30 May 2011)."Four Seasons penthouse sells for $28-million".The Globe and Mail.
  25. ^"Hotel de Sharp: Lessons From Four Seasons' Founder". 3 August 2009.
  26. ^abcFlint, Joe; Picciotto, Rebecca (15 March 2025)."How the Four Seasons Hit a Marketing Jackpot With HBO's 'The White Lotus'".The Wall Street Journal. Retrieved4 April 2025.
  27. ^"Bill Gates' Family Office Takes Majority Ownership of Four Seasons Hotels and Resorts – SWFI".
  28. ^Rosemberg, Jasmin (7 April 2025)."'The White Lotus' Season 3 Cast Members React to Finale at Four Seasons Event".Los Angeles Magazine. Retrieved9 April 2025.
  29. ^"Five-star general: Four Seasons' new CEO and the era of peak hotel luxury".The Globe and Mail. Retrieved19 April 2017.
  30. ^"Unveiling Twenty Grosvenor Square: The World's First Standalone Four Seasons Private Residences".Four Seasons Press Room. Four Seasons. Retrieved17 February 2020.
  31. ^"Luxe Home Rental Services". Trend Hunter World. 19 June 2014. Retrieved30 September 2015.
  32. ^"Thailand's Regent properties re-branded Four Seasons".Travel Weekly. 9 April 2005.
  33. ^Elliott, Mark (23 December 2014)."Four Seasons Bangkok to become flagship Anantara".Travel Daily Media.
  34. ^"Checking in: Experience the classic elegance of Regent Berlin".Regitse Rosenvinge. 12 October 2021.
  35. ^"Damascus' Four Seasons closes down following US sanctions on Syrian oligarch".Al Arabiya. 20 June 2019.
  36. ^"Four Seasons Hotel to exit luxury chain".The Irish Times. 16 October 2014.
  37. ^"NHotel Four Seasons Jakarta Tutup".DestinAsian. 2014.
  38. ^"New This Week: The St. Regis Jakarta Makes Its Official Debut".Forbes. 5 December 2022.
  39. ^ab"Four Seasons Has Suspended Direct Management of Hotels in Russia".Rus Tourism News. 10 November 2022.
  40. ^"Four Seasons Ends Management of Canary Wharf Property in London".Luxury Travel Advisor. 19 April 2016.
  41. ^"Philadelphia Four Seasons closes its doors".Philly Voice. 7 June 2015.
  42. ^"Four Seasons Sao Paulo Reflagged As JW Marriott".Loyalty Lobby. 7 January 2022.
  43. ^"Empty hotels are closing or struggling to survive".Asia Times. 9 April 2020.
  44. ^"Alila Shanghai Opening November 2024 (Former Four Seasons)".One Mile at a Time. 22 June 2024.
  45. ^"Four Seasons Shanghai Pudong to rebrand under IHG's Regent Hotels offering".Business Traveler. 14 April 2020.
  46. ^"Toronto's iconic Four Seasons Hotel closes as successor set to open in August".Toronto Star. 27 March 2012.
  47. ^"Four Seasons Hotel Vancouver closing this month".Daily Hive. 2 January 2020.
  48. ^"Four Seasons Dallas will convert to a Ritz-Carlton".Travel Weekly. 13 October 2022.
  49. ^"After refurb, a fresh start for Sandals Emerald Bay".Travel Weekly. 18 March 2010.
  50. ^"New Conrad Singapore Orchard Now Open (Former Regent)".One Mile at a Time. 28 December 2023.
  51. ^"The Curious Tale of the Ritz-Carlton Chicago, a Former Four Seasons Hotel".Travel and Leisure. 28 August 2017.
  52. ^"FOUR SEASONS EXPLORER YACHT".Five Star Alliance.
  53. ^"Palau Opens Up To Luxury Cruisers on Four Seasons Explorer".Islands. June 2023.
  54. ^"Four Seasons Yachts Confirms Second Ship".www.travelmarketreport.com. 20 June 2023. Retrieved20 June 2023.
  55. ^"Four Seasons' First Ultra-Luxury Yacht Cruise Ship Floated by Fincantieri".The Maritime Executive. Retrieved24 January 2025.
  56. ^"World's Best 2014 | Travel + Leisure". Travelandleisure.com. 25 June 2015. Retrieved30 July 2015.
  57. ^Johnson, Richard L. (1 May 2007)."Zagat's Consumer Survey Rates Amanresorts and Four Seasons Best Hotel Chains in the World; Surveyors Found Four Seasons George V (Paris) the Top Large Hotel / May 2007". Hotel-online.com. Retrieved30 July 2015.
  58. ^"Top 100 Hotels & Resorts in the World".Condé Nast Traveler. 18 October 2016.
  59. ^ab"Four Seasons Hotels and Resorts – 100 Best Companies to Work For".Fortune. 2015. Archived fromthe original on 6 March 2015.
  60. ^"100 Best Companies to Work For – Fortune".CNNMoney. Money.cnn.com. Retrieved30 July 2015.
  61. ^"Four Seasons Awards and Accolades".Four Seasons Press Room.

External links

[edit]

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