 | |
| Company type | Public |
|---|---|
| ADX: EAND | |
| Industry | Telecommunication |
| Founded | 30 August 1976; 49 years ago (1976-08-30) |
| Headquarters | , United Arab Emirates |
Area served | |
Key people |
|
| Products | Fixed line andmobile telephony,Internet services,digital television |
| Revenue |  AED 53.8 billion[1] (2024) |
| AED 10.3 billion[1] (2024) | |
| Subsidiaries |
|
| Website | www |
e&, formerlyEtisalat, is an Emiratistate-ownedtelecommunications company. It is currently the 16th largest in the world bysubscribers.
On 31 December 2021, Etisalat reported consolidatedrevenue ofAED 53.3 billion andnet profits of AED 11.1 billion.[2] The totalmarket capitalization of the company currently is AED329 billion.[3] In May 2023, Etisalat reported revenue ofAED 13 billion for Q1.[4]
Etisalat is one of the mainInternet hubs in theMiddle East (AS8966), providing connectivity to othertelecommunications operators in the region. It is also the largest carrier of international voice traffic in theMiddle East andAfrica combined and the 12th largest voice carrier in the world.[5] As of October 2008, Etisalat has 510 roaming agreements covering a total of 186 countries and enablingBlackBerry,3G,GPRS and voice roaming.[6] Etisalat operatesPoints of Presence (PoP) in cities such asNew York,London,Amsterdam,Frankfurt andParis. And has one inSingapore. In December 2011, Etisalat announced the launch of the Etisalat4G LTE Network.[7] In May 2018, Etisalat announced the launch of Etisalat5G LTE Network, becoming the very first telecom operator in theMiddle East and North Africa (MENA) region to do so.[8] Etisalat also has "check your mobile number" service code for its user by dialing *101#.[9]
On 24 February 2022, Etisalat Group launched a newbrand identity, changing their brand name fromEtisalat toe& in order to reflect its transition from a traditional telecom company to a global technology and investmentconglomerate. The group also announced that the company will withhold and use the previous branding identity both within theUAE and internationally.[10]
Etisalat was founded in 1976 as ajoint-stock company between International Aeradio Limited, aBritish company, and local partners. In 1983, the ownership structure changed –United Arab Emirates government held a 60% share in the company and the remaining 40% were publicly traded.
In 1991, the UAEcentral government issued Federal Law No. 1, which gave the corporation the right to provide thetelecommunications wired and wireless services in the country and betweenUAE and other countries. It also gave the firm the right to issue licenses forowning,importing,manufacturing, using, oroperatingtelecommunication equipment. This practically gave Etisalat bothregulatory and control powers, which completed themonopoly of the telecom giant in the UAE. In order tosafeguard the country'seconomic development, the law made provisions for the development of thetelecommunication sector in the country.[citation needed]
The increase of exchange lines from 36,000 in 1976 to more than 737,000 in 1998 was one of the important indicators of Etisalat network's growth and development. Today Etisalat stands 140th among theFinancial Times Top 500Corporations in the world in terms ofmarket capitalisation, and is ranked byThe Middle East Magazine as the 6th largest company in the Middle East in terms ofcapitalization andrevenues. TheCorporation is the largest contributor outside the oil sector to the development programs of the UAE Federal Government.[citation needed] Etisalat has also won accolades from across the region for its nationalization program.[11] In November 2013, it was also announced that Etisalat would be the official sponsor ofCyprus First Division sideAnorthosis Famagusta.[12]
e& is headquartered inAbu Dhabi and includes three regional offices –Abu Dhabi,Dubai, and the Northern Emirates. The Northern Emirates regional center is based inSharjah and covers the telecom's operations in the emirates ofAjman,Umm Al Quwain,Fujairah, andRas Al Khaimah.[13][14][15]
In the UAE, e& operates where mobile penetration is already among the highest in the world "200%",[16] Etisalat became known for its efforts to roll out its Fibre-To-The-Home (FTTH) network in the UAE. By the end of 2009, Etisalat had completed the FTTH roll-out for 85% of households in Abu Dhabi, positioning the UAE's capital as the first in the world to be covered by fibre.[17]
Some of the Internet services for home users that Etisalat offers include:
e& also operates iZone, a system ofWi-Fi hotspots in central locations, such as shopping malls, restaurants, andsheesha cafes. iZone can be accessed by either purchasing prepaid cards or using an existing account. Dial-up and ISDN Internet access services are billed by the hour, whereas the domestic and residential cable and DSL connections have a fixed monthly rate depending on speed. Etisalat has launched different internet packages for residential customers such as; Elife 10G and 5G, Ultra Fusion, and eLife Family.[21] Other Internet links, aimed at business users, have traffic utilization plans and relatively high rates when exceeding the allocated bandwidth quota. This has caused bad publicity for Etisalat and is a major source of criticism.[citation needed]
In addition to itstelecommunication service provider and carrier units, e& incorporates a number of additional non-telecom business units under the umbrella of Etisalat Services Holding LLC. These units support the company's operations and even provide services to other operators and organizations in theUAE, namely: training and consultancy services (Etisalat Academy[22]), SIM/smart card manufacturing and payment solutions (Ebtikar[23]), data clearing house services (EDCH[24]), peering/voice and data transit (Emirates Internet Exchange – EMIX[25]), call center (The Contact Centre[26]), cable TV (eVision[27]), facilities management (EFM),[28] as well as submarine cable laying services (eMarine[29]).
Etisalat is a major investor inThuraya (34.5%),[30] a satellite geo-mobile communication systems provider. In 2006 Etisalat started a major restructuring program that resulted in the de-merger of many of its non-core business units operating under the telecom's centralized and direct management; core services were consolidated and streamlined, reflecting the company's shift from a technology-driven telecom to a customer-focused services provider.[31] As part of the program, Etisalat launched a re-branding campaign, releasing a new corporate logo and identity in May 2006. The restructuring culminated in the incorporation of Etisalat Services Holding LLC, which as of 2008 oversees the operation of Etisalat's non-telecom business units with huge success stories. On 27 March 2016, Saleh Al Abdooli was appointed the Group CEO, extending his responsibility to international operations.[32] Al Abdooli resigned from the organization for personal reasons in May 2020[33] and Hatem Dowidar was appointed as the interim Group CEO who was later confirmed as the Group CEO on 16 December 2020.[34]
On 1 June 2013, Etisalat introduced free local and national HD calls across theUAE.[35] Later that week, corporate, private, public, and government sectors in the country were provided with better business IT solutions when Etisalat launched its first cloud service in the UAE.[36]
e&'s telecommunications division in the UAE recently announced a groundbreaking achievement, setting a new world record for the fastest speed on a live 5G network, reaching 30.5 Gbps.[37] This milestone was revealed during a demonstration at the 2024 SAMENA Leaders' Summit, where e& showcased the successful carrier aggregation of high-band and mid-band spectrums (1600 MHz in mm Wave and 300 MHz in C-band), achieving unprecedented network speeds of 30.5 Gbps.[38]
Etisalat International Investments was thebusiness unit of Etisalat that operated telecom operations outside theUAE and managed the corporation's stakes in telecommunications carriers inAfghanistan,Egypt,Niger,Saudi Arabia, andPakistan. The International Investments unit, and its management team, were re-structured into Etisalat Group, and Ahmad Abdulkarim Julfar was appointed as Group CEO in 2011,[39] followed by Saleh Al Abdooli in 2016.
As of July 2021, Etisalat has presence and operations in 15 countries outside theUnited Arab Emirates.[40]
As of 2023, Etisalat owns a stake of 14.6% inVodafone Group one of Europe's largest telecommunication groups.[41] In 2024, the British government warned that e&’s association with Vodafone poses a national security risk.Robert Buckland andOliver Dowden also urged for measures to address national security concerns. They also asked for the establishment of an independent committee to monitor the risks associated with the stake held by e& in Vodafone. Dowden said the committee should consist of Vodafone employees, while Buckland said the it should be independent of both e& and Vodafone. Buckland said the committee members should be experts in national security, telecoms and human rights, pointing at the UAE’s “history of repressive activity and espionage”.[42]
In Feb 25 UAE telecoms group e& agreed to sell its 40% stake in Khazna Data Center Holdings for $2.2 billion to G42, an artificial intelligence company.[43]
Etisalat also has a stake inPPF Telecom Group with a percentage of 50.1% which is active in Bulgaria, Hungary, Serbia and Slovakia as a telecommunications provider under the brand Yettel.[44] In June 2024, Brussels announced its first anti-subsidy investigation, targeting e&’s €2.2bn deal to acquire PPF group’s telecoms assets that was approved by national competition regulators. The European commission was concerned that to complete the acquisition, e& received state funds, amounting to unfair subsidies. Another concern was if the state funds would allow E& to outperform the EU rivals and undermine the competition.[45]
| Country | Operator |
|---|---|
 United Arab Emirates | e& |
 Saudi Arabia | Mobily |
 Egypt | e& Egypt |
 Pakistan | Ufone |
 Afghanistan | Etisalat Afghanistan |
 Benin | Moov |
 Burkina Faso | Moov |
 Central African Republic | Moov |
 Côte d'Ivoire | Moov |
 Gabon | Moov |
 Mali | Sotelma |
 Mauritania | Mauritel |
 Morocco | Maroc Telecom |
 Niger | Moov |
 Togo | Moov |
 Chad | Moov |
One of Etisalat's first international investments was the bid to become the second mobile services operator in Saudi Arabia.Mobily, the brand name ofEtihad Etisalat founded in 2005 is currently the second largest mobile service provider inSaudi Arabia with over 20 million subscribers. In less than 6 months the company launched services in 32 cities, Mobily brings coverage to 79.2 percent of the population. Mobily was also the first to build in the shortest period the fastest 3G network in the Kingdom.[citation needed]
In July 2013,Vivendi announced it would sell its 53% stake inMaroc Telecom to Etisalat[46] for around billion.[47]Maroc Telecom joined Etisalat Group in 2014 offering telecom and ICT products and services including fixed line, mobile, internet and television. The telecom company is the first global telecom operator in Morocco.[citation needed]
Ufone is the country's largest and multi-service telecom carrier. Etisalat acquired Ufone in 2005 with 26 percent shares including management control from theGovernment of Pakistan as part of a large privatization initiative.
In July 2006, a consortium led by Etisalat was granted the rights to develop Egypt's third mobile network, with a winning bid of£E16.7 billion (EUR €2.29 billion).[48] The venture,e& Egypt, competes with existing service providersVodafone andOrange. On 12 September 2006, it was announced that the network would be built byEricsson ofSweden, andHuawei of China, at a cost of approximately 1 billion USD.[49]
Etisalat Egypt's network covers and serves over 99% of the population in Egypt, through more than 6,000 base stations, Etisalat Egypt was the first to launch 3.75G in Egypt and the first operator to launch video call services inEgypt.
Etisalat Afghanistan was launched in 2007 after the UAE telecom operator won the license to operate as the fourth mobile services provider in theIslamic Republic of Afghanistan.
The operator rapidly became the fastest-growing telecommunications service provider in the country. Etisalat Afghanistan has invested over US million in the Afghan telecom industry, and it is wholly owned by Etisalat Group. In 2012, Etisalat won a 3G license in Afghanistan and launched the first 3G services in the history of Afghanistan.
Etisalat shares 60 to 70 mobile towers with government-ownedAfghan Telecom, which seeks to grow its five percent market share.[50]
Mauritel is the leading telecommunications company in Mauritania. Mauritel maintains a market share stabilized at around 60% of the population.
Mauritanian Telecommunications Company (Mauritel)Mauritel, which is 41.2% indirectly owned by Maroc Telecom of Morocco, has reportedly renewed its mobile license in the African country for a further ten years.[51]
The former incumbent telco Sotelma (branded Malitel) was sold by the Government and ended up in the hands of Maroc Telecom. With the sale of Maroc Telecom, its ownership passed onto Etisalat.
Sotelma provides local and international fixed line telephony, internet, mobile telephone, and other telecom services. Its mobile service subsidiary is Malitel, with more than 6 million customers.
In Africa, Etisalat acquired 50% of Atlantique Telecom's shares in April 2005. Based in the Ivory Coast, AT owns mobile operators inBenin,Burkina Faso,Togo,Niger,Central African Republic,Gabon andCôte d'Ivoire. In 2007, Etisalat increased its shares in AT to 70% and again in May 2008, to 82%.
Etisalat Group's brand MOOV operates throughout West Africa, inBenin,Togo,Gabon,Niger,Central Africa,Burkina Faso (as ONATEL) andCôte d'Ivoire, Serving over 50 million people. MOOV covers on average 60% of the populated areas in each of its countries of operations.
This strategic alliance aims to foster collaboration across multiple high-growth sectors, enabling both companies to leverage each other's operational strengths and geographical reach. The primary areas of focus for this partnership include:
Etisalat is one of the founding partner companies of Canar Telecom, a fixed-line telecom services operator. In September 2007 Etisalat has raised its stake in Canar from 37% to 82% at an estimated cost of AED 584.17 million (US million).[56]
Canar was launched on 27 November 2005.[57] The operator is reported to useNGN andWireless Local Loop (WLL) technologies for its voice, data, internet, and multimedia services. Canar is one of the first operators in Africa to use an NGN network core.[58] In 2016, Etisalat made an exit from the Sudanese market by selling its 92.3% share to theBank of Khartoum for AED349.6 million.[59][60]
Etisalat Nigeria launched one of the first major broadband services in the country – EasyBlaze.[61] The company is known for its innovative products and services such as the Eco Sim and the first network to offer special numbers to Nigerians as their mobile numbers via the 0809uchoose campaign.
From 2012 to 2015, Etisalat Nigeria hosted theEtisalat Prize for Innovation, established to promote AfricanInternet expansion.
In April 2013, Etisalat Nigeria announced it would invest million to expand its network, enabling further potential market growth of 17%.[62] In June 2013, it launched theEtisalat Prize for Literature the first pan-African prize for debut published writers.[63]
In October 2016, Etisalat Nigeria announced 4G LTE with a frequency band 3 (1800 MHz). Speed test results indicate 28 Mbit/s download and 11 Mbit/s upload. This LTE network currently covers some parts of Lagos and Abuja.[64]
In March 2017, Nigeria's telecoms regulator pushed for talks to halt takeover attempts by Etisalat creditors and reschedule its outstanding bln loan.[65] In July 2017, Etisalat withdrew from the market after its debt was not repaid or rescheduled. The local operator has renamed itself9mobile.[66]
9mobile, is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS to provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services, and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.[67]
9mobile was acquired by a UK-based telecommunications company, with Obafemi Banigbe named as the new managing director and chief executive officer.[68]
Etisalat acquired theSri Lankan Operation ofMillicom International Cellular (MIC), Tigo (Sri Lanka) on 16 October 2009. The acquisition was completed with a totalenterprise value of million, out of which million was in cash.[69]
Tigo (Sri Lanka) under the brand name CELLTEL started operations in June 1989 on a Motorola TACS system and was the first cellular operator in Sri Lanka as well as South Asia. In January 2007, Millicom replaced the local CELLTEL brand with Tigo, their international brand. In February 2010, Tigo was rebranded as Etisalat.
Etisalat Lanka operates aGSM/EDGE supported network using 900 / 1800 MHz. The company on 5 May 2011 launchedHSPA+ services over 2100 MHz, becoming the firstLTE ready mobile network in the country.[70] Dual Carrier HSPA+ services were launched on 15 August 2012 by Etisalat Sri Lanka, the first operator in South Asia to do so.[71]
Etisalat Lanka was recently mentioned in the UNCTAD Information Economy Report of 2012 for the Android Eco System it had been able to develop in Sri Lanka. It was commended for its inclusive policy and several other innovations done in the market such as the AppZone (Sri Lanka's first independent 3rd party app store and the Book Hub, Sri Lanka's first eBook store) Many governments are now looking at this eco system and how it can too be implemented in their respective countries.[citation needed]
In April 2018CK Hutchison Holdings and Etisalat Group have entered into a definitive agreement to merge their mobile telecommunications businesses in Sri Lanka. Upon completion of the transaction,CKHH Group will have the majority and controlling stake in the combined entity.[72] CK Hutchison completed the acquisition of Etisalat Lanka on 30 November 2018.[73]
The United Arab Emirates blocks many popularvoice over IP services likeSkype. The only licensed VoIP services is BOTIM and GO CHAT, which are both operated by Etisalat.[76][77]
In July 2009, Etisalat pushed an update toBlackBerry devices operating on the telecom's national network, citing performance improvements. However, it was later discovered[78] that the update contained eavesdropping software, developed by the US-based software development company SS8, which specializes in electronic surveillance. It is reported that the software enabled the company to monitor and forward communications on BlackBerry devices to their servers.[79][80] Research in Motion, BlackBerry's developer, acknowledged[81] that the patch was a form of spyware, and issued a removal patch on 20 July.
On 27 December 2009, both Etisalat anddu have been mandated by the UAE telecom regulator to start filtering BlackBerry users' web access and block illegal content.[82] Due to concerns with the security and the provisioning of legal interception for Blackberry non-voice services, on 1 August 2010, the Telecommunication Regularity Authority of the UAE instructed Etisalat that all Blackberry e-mail, internet and messenger functions must be suspended on 1 October 2010.[83] However, an agreement between Blackberry's developerResearch in Motion and UAE's telecom regulator has been reached, and the announced BlackBerry services suspension has been canceled.
In January 2009 Etisalat in consortium with Tamin Telecom (a subsidiary of the Iranian Social Security Organization (SSO)) won the bid for running the third mobile services operator in theIslamic Republic of Iran.[84] The license included an exclusive two-year agreement for3G services provisioning, but in Sep 2009 the license was revoked and given to its local partner, Tamin Telecom.
Etisalat had planned to invest over billion (AED 18.39 billion) over a period of five years,[85] but following the license suspension all plans for launching operations in Iran have been put on hold.
In 2009, Etisalat announced that its Indian unit, erstwhile Swan Telecom (owned by Dynamix Balwas Realty and Reliance Communications),[86] headquartered in Mumbai, is renamed to Etisalat DB Telecom India Pvt. Ltd.[87] The business unit has been awarded Unified Services Access License in 15telecom circles (Andhra Pradesh, Delhi, Gujarat, Haryana, Karnataka, Kerala, Maharashtra, Mumbai, Punjab, Rajasthan, Tamil Nadu (including Chennai), Uttar Pradesh (East), Uttar Pradesh (West), Madhya Pradesh and Bihar). The brand name was "Cheers Mobile".
In April 2010, Etisalat began signal testing in Chennai [IND 922], Delhi & NCR [IND 913], Maharashtra & Goa [IND 919], Mumbai [IND 916], and Gujarat [IND 914]. In May 2010, Etisalat was in talks to buy a 25% stake inReliance Communications,[88] but the deal was not finalised.
In 2010, following the billion2G spectrum case, Etisalat DB, the Indian subsidiary of the company, was stopped from buying a stake in a Chennai-based company due to objections raised by theMinistry of Home Affairs (MHA). Etisalat DB was not allowed to buy back the 5.27 percent stake held by Chennai-based Genex Exim Ventures since the home ministry raised objections based largely on security concerns. The MHA had pointed out four issues that needed to be resolved before allowing the company to come into Etisalat DB, a company that got scarce 2G spectrum at allegedly throwaway prices.
It raised objections about Etisalat's presence inPakistan and its connection with Pakistan's intelligence agencyISI.[89] Etisalat owns a 26% stake inPakistan Telecommunications and has a subscriber base of 3 million in Afghanistan. The MHA has also expressed concerns about the telecom surveillance software Etisalat had used in a Blackberry service it had introduced in the UAE and recommended that the company should not be allowed to offer Blackberry services in India.[90]
On 22 February 2012, Etisalat announced that it will cease operations in India post-cancellation of its licenses by the Supreme Court of India. It issued notice to its subscribers, giving them 30 days to change operators. On 5 September 2012, Etisalat announced that it would not bid for spectrum in the November 2012 2G spectrum auction. In a released statement the company said, "Etisalat Group has decided not to participate in the auction as it is not willing to re-participate after being canceled its owned licenses. Following the publication by the Department of Telecomm (DoT) – India’s Ministry of Communications and Information Technology of the information memorandum for the planned auction of spectrum in 1800 MHz and 800 MHz bands, the Emirates Telecommunications Corporation (Etisalat) wishes to confirm that it has decided not to participate in the auction".[91]
EtisalatBusiness