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| Formerly | The Equitable Trust Company |
|---|---|
| Company type | Public |
| TSX: EQB | |
| Industry | Banking |
| Founded | 1970 |
| Headquarters | , |
Area served | Canada |
Key people | Andrew Moor (CEO)[1] |
| Revenue |  CA$1.26 billion (2024)[2] |
| CA$438 million (2024)[2] | |
| AUM | CA$79.35 billion (2024)[2] |
| Total assets | CA$53.23 billion (2024)[2] |
| Total equity | CA$3.14 billion (2024)[2] |
Number of employees | 1,840 (FTE, 2024)[2] |
| Parent | EQB Inc. |
| Website | www |
Equitable Bank is a Canadian bank that specializes in residential and commercial real estate lending, as well as personal banking through its digital arm,EQ Bank. Founded in 1970 asThe Equitable Trust Company, it became aSchedule I Bank in 2013 and has since grown to become Canada's seventh largest bank by assets.[3]
EQ Bank was Canada's first digital bank, serving more than 578,000 customers across Canada.[4] EQ Bank has been recognized as the Top Schedule I Bank in Canada by Forbes World's Best Banks for three years in a row (2021, 2022, and 2023).[5][6][7]
As of 2023, Equitable Bank had over $31 billion in deposits[8] and over $111 billion in combined assets under management and administration.[4] It offers a range of financial solutions, including mortgages, business financing, and bank accounts. It operates from its headquarters in Toronto and has regional offices inCalgary,Halifax,Montreal, andVancouver. Its parent company, EQB Inc., is a publicly traded company on theToronto Stock Exchange under the symbol EQB (TSX: EQB) and a member of theCanada Deposit Insurance Corporation.
Equitable Bank was founded under the nameThe Equitable Trust Company in 1970 inHamilton, Ontario,Canada.[9] The Trust company was headquartered at 1 James Street South. By 1990, The Equitable Trust Company became an operating company with $50 million in assets and four employees in its Toronto office.[9]
In 2004,Equitable Group Inc. was created as the holding company of The Equitable Trust Company and was listed on theToronto Stock Exchange.[10]
Andrew Moor was appointed president and chief executive officer in March 2007.[11]
On July 1, 2013, The Equitable Trust Company was renamed Equitable Bank and became a Schedule I Bank offering savings products such asGuaranteed Investment Certificates,Tax-Free Savings Accounts, andHigh Interest Savings Accounts.[12]
On June 6, 2022, Equitable Group, the holding company for Equitable Bank, changed its legal name toEQB, aligning itself with its subsidiaries.[13]
In July 2022, Equitable Bank announced it would migrate its banking systems ontoMicrosoft Azure cloud infrastructure, following its digital banking platform EQ Bank. The company aims to completely transition to the cloud by 2026.[14]
Equitable Bank launched adirect banking operation branded as EQ Bank on January 14, 2016.[15] As a completely online banking service, EQ Bank has no branch locations.[16] At launch the bank attracted customers with the Savings Plus Account, a high-interest savings account with interest rate of 3.0%.[17]
On January 1, 2019, Equitable Bank completed its acquisition of Bennington Financial Services Corp, a growing privately owned company serving the brokered equipment leasing market in Canada.[18]
In November 2022, EQB closed its acquisition ofConcentra Bank (majority then owned by SaskCentral) in a deal worth $495 million, which, according to Equitable Bank, made it Canada's seventh largest bank. Concentra operated under the Wyth Financial brand, which will be replaced by the EQ Bank brand.[19]
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| Product type | Direct banking |
|---|---|
| Owner | Equitable Bank |
| Country | Canada |
| Introduced | January 14, 2016 (2016-01-14) |
| Website | eqbank |
EQ Bank launched on January 14, 2016, as adirect banking operation of Equitable Bank.[15] As a completely online banking service, EQ Bank has no branch locations. It does not offercheques to its customers.[16] EQ Bank is CDIC insured under Equitable Bank.[20]
The primary product offered by EQ Bank is the Savings Plus Account, a high-interestsavings account with no monthly fees. All of EQ Bank's products require a Savings Plus Account.
At launch the bank attracted customers with an interest rate of 3.0% on its Savings Plus Account.[17] The rate was lowered on April 18, just 96 days later, to 2.25%.[15] The rate was lowered again to 2.0% on August 25, 2016.[21] In May 2017 the rate was raised to 2.3%.[22] From January to March 2020, the rate peaked at 2.45% before being reduced to 2.0% in response to reductions of theBank of Canada interest rates due to theeconomic impact of the COVID-19 pandemic.[23] The Savings Plus Account interest rate continued to reduce periodically, hitting a low of 1.25% in July 2021.[24] In April 2022, EQ Bank began incrementally increasing its interest rate over a period of several months.[25] As of October 2022, the interest rate for the Savings Plus Account is 2.50%.[26]
EQ Bank began offeringguaranteed investment certificates (GICs) in May 2018.[27] The bank offers GICs from 3-month to 10-year terms.[28]
EQ Bank moved its core banking system ontoMicrosoft Azure cloud infrastructure in November 2019. EQ Bank is the first bank in Canada to be hosted in the cloud.[29]
In 2019, it launched an internationalmoney transfer service in partnership withTransferWise (now known asWise).[30] On February 6, 2020, the bank announced the addition of 15 new currencies, allowing conversions of over 40+ countries.[31]
The Joint Savings Plus Account, which allows customers to invite up to three other people, for a total of four account co-holders, was introduced in July 2020.[32]
The EQ Bank Tax-Free Savings Account (TFSA) and the EQ Bank Retirement Savings Plan (RSP) were introduced in December 2020. Both products have no fees and can be opened online.[33]
In May 2021, EQ Bank announced the launch of its Mortgage Marketplace, a digital service that will allow customers to shop over 2,000 mortgage products offered by various Canadian lenders. In partnership withnesto, a digital mortgage brokerage, users can be pre-qualified for a mortgage online and receive regular digital updates on the status of their application.[34]
EQ Bank launched the EQ Bank US Dollar Account in June 2021. The no-fee account gives EQ Bank customers the ability to send US dollars internationally.[35]
In January 2023, EQ Bank announced the launch of the EQ Bank Card, aprepaid reloadableMastercard. The card features no foreign exchange fee and freeATM withdrawals within Canada; fees are refunded within 10 business days. At launch, the EQ Bank Card offered a 0.5%cashback rate, with the card balance earning interest at the same rate as the Savings Plus Account.[36]
As of February 2023, EQ Bank has over 308,000 customers and $7.9B in deposits.[37] This follows the milestones of $5 billion in February 2021, preceded by $3 billion and $4 billion of deposits, both achieved in 2020.[38]
Upon launch, demand for EQ Bank's 3% interest rate offer overwhelmed the bank's operations, leading to long customer service wait times and delays in account activations. In March 2016, within three months of launch, it began to limit the number of people who could sign up for and then, implemented a reservation system on its website. A limited number of people would then be invited to sign up every week.[39]
CEO Andrew Moor admitted to underestimating the response from Canadians.[40]
In April 2021, EQ Bank was named the #1 Bank in Canada on the Forbes list of World's Best Banks 2021. The World's Best Banks were selected based on over 43,000 consumer surveys representing 28 different countries.[7]
In April 2022, EQ Bank was named the #1 Bank in Canada on the Forbes list of World's Best Banks 2022.[6]
In April 2023, EQ Bank was named the #1 Bank in Canada on the Forbes list of World's Best Banks 2023. This is the third year in a row that EQ Bank has been awarded best bank in Canada.[5]
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