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Adecision support system (DSS) is aninformation system that supports business or organizationaldecision-making activities. DSSs serve the management, operations and planning levels of an organization (usually mid and higher management) and help people make decisions about problems that may be rapidly changing and not easily specified in advance—i.e., unstructured and semi-structured decision problems. Decision support systems can be either fully computerized or human-powered, or a combination of both.
While academics have perceived DSS as a tool to supportdecision making processes, DSS users see DSS as a tool to facilitate organizational processes.[1] Some authors have extended the definition of DSS to include anysystem that might supportdecision making and some DSS include adecision-making software component; Sprague (1980)[2] defines a properly termed DSS as follows:
DSSs includeknowledge-based systems. A properly designed DSS is an interactive software-based system intended to help decision makers compile useful information from a combination of raw data, documents, personal knowledge, and/or business models to identify and solve problems and make decisions.
Typical information that a decision support application might gather and present includes:
The concept of decision support has evolved mainly from the theoretical studies of organizational decision making done at theCarnegie Institute of Technology during the late 1950s and early 1960s, and the implementation work done in the 1960s.[3] DSS became an area of research of its own in the middle of the 1970s, before gaining in intensity during the 1980s.
In the middle and late 1980s,executive information systems (EIS), group decision support systems (GDSS), and organizational decision support systems (ODSS) evolved from the single user and model-oriented DSS. According to Sol (1987),[4] the definition and scope of DSS have been migrating over the years: in the 1970s DSS was described as "a computer-based system to aid decision making"; in the late 1970s the DSS movement started focusing on "interactive computer-based systems which help decision-makers utilize data bases and models to solve ill-structured problems"; in the 1980s DSS should provide systems "using suitable and available technology to improve effectiveness of managerial and professional activities", and towards the end of 1980s DSS faced a new challenge towards the design of intelligent workstations.[4]
In 1987,Texas Instruments completed development of the Gate Assignment Display System (GADS) forUnited Airlines. This decision support system is credited with significantly reducing travel delays by aiding the management of ground operations at variousairports, beginning withO'Hare International Airport inChicago and Stapleton Airport inDenver, Colorado.[5] Beginning in about 1990,data warehousing andon-line analytical processing (OLAP) began broadening the realm of DSS. As the turn of the millennium approached, new Web-based analytical applications were introduced.
DSS also have a weak connection to theuser interface paradigm ofhypertext. Both theUniversity of VermontPROMIS system (for medical decision making) and the Carnegie MellonZOG/KMS system (for military and business decision making) were decision support systems which also were major breakthroughs in user interface research. Furthermore, althoughhypertext researchers have generally been concerned withinformation overload, certain researchers, notablyDouglas Engelbart, have been focused on decision makers in particular.
The advent of more and better reporting technologies has seen DSS start to emerge as a critical component ofmanagement design. Examples of this can be seen in the intense amount of discussion of DSS in the education environment.
DSS can theoretically be built in any knowledge domain. One example is theclinical decision support system formedical diagnosis. There are four stages in the evolution of clinical decision support system (CDSS): the primitive version is standalone and does not support integration; the second generation supports integration with other medical systems; the third is standard-based, and the fourth is service model-based.[6]
DSS is extensively used in business and management.Executive dashboard and other business performance software allow faster decision making, identification of negative trends, and better allocation of business resources. Due to DSS, all the information from any organization is represented in the form of charts, graphs i.e. in a summarized way, which helps the management to take strategic decisions. For example, one of the DSS applications is the management and development of complex anti-terrorism systems.[7] Other examples include a bank loan officer verifying the credit of a loan applicant or an engineering firm that has bids on several projects and wants to know if they can be competitive with their costs.
A growing area of DSS application, concepts, principles, and techniques is inagricultural production, marketing forsustainable development. Agricultural DSSes began to be developed and promoted in the 1990s.[8] For example, theDSSAT4 package,[9] The Decision Support System for Agrotechnology Transfer[10] developed through financial support ofUSAID during the 1980s[citation needed] and 1990s, has allowed rapid assessment of several agricultural production systems around the world to facilitate decision-making at the farm and policy levels.Precision agriculture seeks to tailor decisions to particular portions of farm fields. There are, however, many constraints to the successful adoption of DSS in agriculture.[11]
DSS is also prevalent inforest management where the long planning horizon and the spatial dimension of planning problems demand specific requirements. All aspects of Forest management, from log transportation, harvest scheduling to sustainability and ecosystem protection have been addressed by modern DSSs. In this context, the consideration of single or multiple management objectives related to the provision of goods and services that are traded or non-traded and often subject to resource constraints and decision problems. The Community of Practice of Forest Management Decision Support Systems provides a large repository on knowledge about the construction and use of forest Decision Support Systems.[12]
A specific example concerns theCanadian National Railway system, which tests its equipment on a regular basis using a decision support system. A problem faced by anyrailroad is worn-out or defective rails, which can result in hundreds ofderailments per year. Under a DSS, the Canadian National Railway system managed to decrease the incidence of derailments at the same time other companies were experiencing an increase.
DSS has been used for risk assessment to interpret monitoring data from large engineering structures such as dams, towers, cathedrals, or masonry buildings. For instance, Mistral is an expert system to monitor dam safety, developed in the 1990s by Ismes (Italy). It gets data from an automatic monitoring system and performs a diagnosis of the state of the dam. Its first copy, installed in 1992 on theRidracoli Dam (Italy), is still operational 24/7/365.[13] It has been installed on several dams in Italy and abroad (e.g.,Itaipu Dam in Brazil),[14] and on monuments under the name of Kaleidos.[15] Mistral is a registered trade mark ofCESI.GIS has been successfully used since the '90s in conjunction with DSS, to show on a map real-time risk evaluations based on monitoring data gathered in the area of theVal Pola disaster (Italy).[16]
One of an open source projects is Bank Branch Performance DSS which is a decision support system that evaluates the performance of bank branches. It uses a stacking-based predictive model to analyze operational, financial, and digital data from multiple branches. The system combines 30 key performance indicators to generate evidence-based assessments, with output scores ranging from 1 to 4, where higher scores indicate stronger branch performance.[17]
Three fundamental components of a DSSarchitecture are:[18][19][20][21][22]
Theusers themselves are also important components of the architecture.[18][22]
Using the relationship with the user as the criterion, Haettenschwiler[18] differentiatespassive,active, andcooperative DSS. Apassive DSS is a system that aids the process of decision making, but that cannot bring out explicit decision suggestions or solutions. Anactive DSS can bring out such decision suggestions or solutions. Acooperative DSS allows for an iterative process between human and system towards the achievement of a consolidated solution: the decision maker (or its advisor) can modify, complete, or refine the decision suggestions provided by the system, before sending them back to the system for validation, and likewise the system again improves, completes, and refines the suggestions of the decision maker and sends them back to them for validation.
Another taxonomy for DSS, according to the mode of assistance, has been created by D. Power:[23] he differentiatescommunication-driven DSS,data-driven DSS,document-driven DSS,knowledge-driven DSS, andmodel-driven DSS.[19]
Using scope as the criterion, Power[26] differentiatesenterprise-wide DSS anddesktop DSS. Anenterprise-wide DSS is linked to large data warehouses and serves many managers in the company. Adesktop, single-user DSS is a small system that runs on an individual manager's PC.
Similarly to other systems, DSS systems require a structured approach. Such a framework includes people, technology, and the development approach.[20]
The Early Framework of Decision Support System consists of four phases:
DSS technology levels (of hardware and software) may include:
An iterative developmental approach allows for the DSS to be changed and redesigned at various intervals. Once the system is designed, it will need to be tested and revised where necessary for the desired outcome.
There are several ways to classify DSS applications. Not every DSS fits neatly into one of the categories, but may be a mix of two or more architectures.
Holsapple and Whinston[27] classify DSS into the following six frameworks: text-oriented DSS, database-oriented DSS, spreadsheet-oriented DSS, solver-oriented DSS, rule-oriented DSS, and compound DSS. A compound DSS is the most popular classification for a DSS; it is a hybrid system that includes two or more of the five basic structures.[27]
The support given by DSS can be separated into three distinct, interrelated categories:[28] Personal Support, Group Support, and Organizational Support.
DSS components may be classified as:
DSSs which perform selectedcognitive decision-making functions and are based onartificial intelligence orintelligent agents technologies are calledintelligent decision support systems (IDSS)[29]
The nascent field ofdecision engineering treats the decision itself as an engineered object, and applies engineering principles such asdesign andquality assurance to an explicit representation of the elements that make up a decision.
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