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David Segal (journalist)

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Newspaper columnist
David Segal
Occupation(s)newspaper columnist andreporter
EmployerThe New York Times
Known for"The Haggler" customer service column

David Segal is anewspaper columnist andreporter.[1] He was the author of "The Haggler", a bi-weekly column in the Sunday edition ofThe New York Times. Segal has received praise for his writing and reporting skills.[2][3]

The Haggler

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Until June 11, 2017 Segal authored the bi-weekly "The Haggler" column in the Sunday edition ofThe New York Times, in which he printed and attempted to resolve reader-submitted letters about plights in customer service. His column covered companies such asSears,[4]Apple,[5]Samsung,[6] and many others.[7] It was generally written in a semi-third person style, in which he referred to himself as "The Haggler" rather than "I".[7] His interventions were generally successful.[8][9]

Writing

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David Segal has written pieces forThe New York Times about technology and business topics includingsearch-engine optimization[10] andSEC-related fraud.[11] He was one of a team ofNew York Times reporters who won the 2013Pulitzer Prize for Explanatory Reporting for a series of 10 articles about the business practices ofApple and other technology companies.[12][13]

Segal's December 2010 story about a Brooklyn-based online eyeglass seller,Vitaly Borker, who manipulated his site's Google search ranking through negative publicity[14] received attention from the media and prompted Google to alter its algorithms.[15]

Before joining theNew York Times in 2008, Segal worked for 14 years atThe Washington Post, four of them spent as the paper's pop music critic and four others as the paper's Style section correspondent in New York City.[16] AtThe Post, Segal wrote a profile about a British man who suedWilco for using sounds he'd recorded in the band's albumYankee Hotel Foxtrot.[17] This profile was later published inDa Capo Best Music Writing 2005.[18]

Segal was an editor atThe Washington Monthly in 1993 and 1994 and as of 2024[update] remains a contributing editor for the magazine.[19] Since 2004, he has also contributed stories to the radio showThis American Life.[20]

References

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  1. ^"City University Television » The Open Mind » In Conversation with a Reporter". Cuny Tv. Retrieved2012-10-14.
  2. ^Creamer, Matthew (2011-02-18)."The Week's Best Media Writing — Scientology, SEO and More | Media — Advertising Age". Adage.com. Retrieved2012-10-14.
  3. ^Vega, Tanzina (2010-03-13)."Thank You Haggler! - Video".The New York Times. Retrieved2012-10-14.
  4. ^Segal, David (13 October 2012)."Running in Place, Before the Treadmill Ever Arrived".The New York Times. Retrieved1 November 2012.
  5. ^Segal, David (23 June 2012)."Apple's Retail Army, Long on Loyalty but Short on Pay".The New York Times. Retrieved1 November 2012.
  6. ^Segal, David (13 February 2010)."One Compliment, but Two Complaints".The New York Times. Retrieved1 November 2012.
  7. ^abSegal, David."The Haggler — The New York Times".The New York Times. Retrieved2012-10-14.
  8. ^Segal, David (22 September 2012)."Blowing the Whistle on Online Returns".The New York Times. Retrieved1 November 2012.
  9. ^Segal, David (27 October 2012)."Summoning the Power of the Crowd".The New York Times. Retrieved1 November 2012.
  10. ^Segal, David (12 February 2011)."The Dirty Little Secrets of Search".The New York Times. Retrieved28 October 2012.
  11. ^Segal, David (22 August 2010)."In S.E.C. Fraud Suit, Texas Brothers Stand Firm".The New York Times. Retrieved28 October 2012.
  12. ^"The 2013 Pulitzer Prize Winners - Explanatory Reporting". Pulitzer.org. Retrieved15 April 2013.
  13. ^"2013 Journalism Pulitzer Winners".New York Times. 15 April 2013. Retrieved15 April 2013.
  14. ^Segal, David (26 November 2010)."A Bully Finds a Pulpit on the Web".The New York Times. Retrieved1 November 2012.
  15. ^Sullivan, Danny (28 November 2010)."Google's "Gold Standard" Search Results Take Big Hit In New York Times Story".Search Engine Land. Third Door Media, Inc. Retrieved28 October 2012.
  16. ^Wemple, Erik (2008-11-17)."Post's Segal to NYT - City Desk". Washingtoncitypaper.com. Retrieved2012-10-25.
  17. ^"The Shortwave And the Calling".washingtonpost.com. 2004-08-03. Retrieved2012-10-25.
  18. ^editor, J.T. LeRoy, guest editor ; Paul Bresnick, series (2005).Da Capo Best Music Writing 2005 : the year's finest writing on rock, hip-hop, jazz, pop, country, & more (1. Da Capo Press ed.). [New York]: Da Capo Press. pp. Introduction xix.ISBN 0306814463.{{cite book}}:|last= has generic name (help)CS1 maint: multiple names: authors list (link)
  19. ^"About".Washington Monthly. Retrieved2024-09-18.
  20. ^"David Segal". This American Life. Retrieved2012-11-01.

External links

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Previously the Pulitzer Prize for Explanatory Journalism from 1985–1997
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