Credit management is the process of grantingcredit, setting the terms on which it is granted, recovering this credit when it is due, and ensuring compliance with company credit policy, among other credit related functions. This task is often performed by acredit manager who is a person employed by an organization to manage the credit department and make decisions concerningcredit limits, acceptable levels of risk,terms of payment and enforcement actions with their customers. Key stages of credit management include credit assessment (withcredit rating evaluation), decision-making, limit setting, portfolio monitoring, collection activities, and performance reporting.

The goal within a bank or company, in controlling credit, is to improve revenues and profit by facilitating sales and reducingfinancial risks. A structured credit policy ensures that the credit team uses a standardized method for managing a customer’scredit risk. This leads to consistent credit decisions and eliminating compliance issues because there is anaudit trail.

Credit management and the credit manager function is often combined withaccounts receivable and collections department of a company.

The role of a credit manager is variable in its scope, with typical responsibilities such as:^[1]

• Controlling bad debt exposure and expenses, through the direct management of credit terms on the company's ledgers
• Maintaining strong cash flows through efficient collections. The efficiency of cash flow is measured using various methods, a common one of which isdays sales outstanding (DSO).
• Ensuring an adequateallowance for doubtful accounts is kept by the company
• Monitoring the accounts receivable portfolio for trends and warning signs
• Hiring and firing credit analysts, accounts receivable and collections personnel
• Enforcing the "stop list" of supply of goods and services to customers
• Removing bad debts from the ledger (bad debt write-offs)
• Setting credit limits
• Setting credit terms beyond those within credit analysts' authority
• Settingcredit rating criteria
• Setting and ensuring compliance with a corporate credit policy
• Pursuing legal remedies for non-payers
• Obtaining security interests where necessary, such as PPSAs, letters of credit, or personal guarantees
• Initiating legal or other recovery actions against customers who are delinquent

Credit managers tend to fall into one of three groups depending on the specific legal and jurisdictional knowledge required:

1. Commercial credit manager
2. Consumer credit managers
3. Construction credit managers

Construction Credit Management is considered an specialist area of credit management for theconstruction industry that require specific skill due to the nature of construction projects. These include:

1. Strong knowledge of security andlien law within the province, state or territory,
2. The ability to understand how money moves through the construction pyramid
3. People skills that go beyond traditional credit management in that the credit manager may be required to deal with managerial and non-managerial staff of both thewhite and blue collar variety,
4. A basic knowledge of construction and the willingness to make site visits if needed.

Credit managers in Australia obtain memberships from the Australian Institute of Credit Management (AICM). Qualifications and continuing education can also be obtained from here.

Credit professionals in Canada can obtain the official designation, Certified Credit Professional – CCP (formerly known as the Fellow Credit Institute — FCI), from theCredit Institute of Canada.

Credit professionals in France can obtain memberships, continuing education and certification through theFrench Association of Credit Managers, called Association Française des Credit Managers AFDCC.

Credit managers operating within the United Kingdom can obtain accreditation from theChartered Institute of Credit Management, called the Chartered Institute of Credit Management from 1 January 2015 after it was granted a Royal Charter.

Credit managers in the United States can obtain memberships, continuing education and certification through theNational Association of Credit Management. Certification levels include Credit Business Associate, Certified Credit and Risk Analyst, Credit Business Fellow, Certified Credit Executive, Certified International Credit Professional and International Certified Credit Executive.^[2]

• Accountant
• Bookkeeper
• Billing
• Credit assistant
• Credit analyst
• Director of credit and collections

• Credit Risk Management - Code of Best Practice
• Chartered Institute of Credit Management website

• Credit management
• Banking occupations

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