| Citizens Charter Bill | |
|---|---|
| |
| Territorial extent | Indian constitute |
| Summary | |
| Status Lapsed | |
TheCitizen's Charter and Grievance Redressal Bill 2011 also known asThe Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011 orCitizens Charter Bill was proposed by Indian central legislation.[1] It was tabled byV. Narayanasamy, Minister of State for Personnel, Public Grievances and Pensions, inLok Sabha in December 2011. The bill lapsed due to dissolution of the15th Lok Sabha.
The Bill seeks to confer on every citizen the right to time-bound delivery of specified goods and services and to provide a mechanism forGrievance Redressal. The Bill makes it mandatory for every public authority to publish a Citizen's Charter within six months of the commencement of the Act, failing which the official concerned would face action, including a fine of up to Rs. 50,000 from his salary and disciplinary proceedings.[2]
The bill came afterAnna Hazare asked for its provisions to be included in theJan Lokpal Bill.[3]
| Stage | Date |
|---|---|
| Current Status: | Lapsed |
| Ministry: | Personnel, Public Grievances and Pensions |
| Introduction | 20 Dec 2011 |
| Com. Ref. | 13 Jan 2012 |
| Com. Rep. | By 15 Mar 2012 |
| Lok Sabha | Introduced |
| Rajya Sabha |