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Chatbot

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From Wikipedia, the free encyclopedia

Program that simulates conversation

For the bot-creation software, seeChatBot. For bots on Internet Relay Chat, seeIRC bot.

Machine learning anddata mining
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Achatbot (originallychatterbot)^[1] is asoftware application or web interface designed to have textual or spoken conversations.^[2]^[3]^[4] Modern chatbots are typicallyonline and usegenerative artificial intelligence systems that are capable of maintaining a conversation with a user innatural language and simulating the way a human would behave as a conversational partner. Such chatbots often usedeep learning andnatural language processing, but simpler chatbots have existed for decades.

Chatbots have increased in popularity as part of theAI boom of the 2020s, and the popularity ofChatGPT, followed by competitors such asGemini,Claude and laterGrok. AI chatbots typically use afoundational large language model, such asGPT-4 or theGemini language model, which isfine-tuned for specific uses.

A major area where chatbots have long been used is incustomer service andsupport, with various sorts ofvirtual assistants.^[5]

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History

Turing test

Early chatbots

Modern chatbots based on large language models

Application

Messaging apps

As part of company apps and websites

Chatbot sequences

Company internal platforms

Customer service

Healthcare

Politics

Toys

Malicious use

Data security

Mental health

Adverse effects

Limitations

Impact on jobs

Impact on the environment

See also

References

Further reading

External links