Air traffic control, in particular those ofNewark Liberty International Airport andNORAD, played a major role in maintaining order and grounding flights during theSeptember 11 attacks. Controllers made contact with all fourhijacked aircraft prior to the attacks, and two made contact with the hijackers themselves.
National Air Traffic Controllers Association described the day as "the single greatest feat in all of ATC history".
A BostonTRACON air traffic controller communicated withAmerican Airlines Flight 11 until 8:13:52, when last known contact with theaircraft was made prior to it being hijacked. The controller told the flight to "climb, maintain flight level three five zero" two times, although it never complied with the order.[1] TheBoston Center later made contact with theCleveland Center, noting that "we don’t know where he is going..." and that the plane was at an unknownaltitude.[2]
At 08:24, Joseph Cooper, a FAA controller in Boston, heardMohamed Atta say "We have some planes." By 08:38, threeNortheast Air Defense Sector identification technicians were communicating with a military operations specialist at the FAA in Boston. The group was trying to figure out where the plane was going.[3] At 08:46:40, Flight 11 crashed into theNorth Tower.[4] The FAA confirmed that Mohamed Atta (his name wasn't known at that time) said "planes", instead of just "plane" around 09:06. The FAA's Indianapolis Center’s Operations Manager was told that Flight 11 was hijacked at 09:11 by anAmerican Airlines dispatcher.[3]
Controller Greg Taccini worked withUnited Airlines Flight 175 prior to its hijacking; the sameNew York Air Route Traffic Control Center controller who had worked the airspace that American Airlines Flight 11 was in also briefly made contact with Flight 175 prior to the hijacking.[4] At 08:46, the pilot of Flight 175 made a report that a "suspicious transmission" had came from another aircraft on their frequency; the transmission was later attributed to the hijackers of Flight 11. This transmission was the last verifiable contact the flight had with ground control before it was hijacked a few moments later.[4]
At 08:51:43, the aircraft was told by the New York Center to recycle itstransponder;[5] it never complied. At this point in the flight air traffic controllers were repeatedly attempting to make contact with the aircraft, although the flight had been hijacked by then.[4] At 09:02, controllers observe the plane crash into theSouth Tower over the next minute.[3]
The air traffic controllers in Indianapolis received their last routine communication fromAmerican Airlines Flight 77 at 8:51; the aircraft pulled its transponder and deviated from its path 3 minutes later. By 09:10, Flight 77 appeared onWashington D.C's radar. The air traffic controllers realized Flight 77 was hijacked around 09:20.[citation needed] At 09:32, air traffic controllers at the Dulles Terminal Radar Approach Control saw Flight 77 "tracking eastbound at a high rate of speed.”[6] At 09:37:46, Flight 77 crashed into the western side ofThe Pentagon at a speed of around 530 miles per hour.[7] Everyone in the aircraft and 125 people in the building were killed.[7]
At 09:27, the last transmission was made with a Cleveland Air Traffic Controller, in which a struggle was recorded.[3] At 09:41, the transponder was pulled and the aircraft turned towards Washington D.C.. The Cleveland Center tracked the plane until it crashed in Shanksville, Pennsylvania, after the passengers attempted to retake the aircraft.[citation needed]
Mike McCormick, the then head of the Federal Aviation Administration's New York Center, was informed of the hijackers on American Airlines Flight 11 at 08:42 McCormick originally thought that the plane was going for a landing inNewark airport. After reaching a controller in Newark, McCormick instructed him to look to see if he was landing. The controller then informed McCormick that the plane hit the North Tower. In an interview, McCormick stated that in that moment he recalled upon the1993 World Trade Center bombing and then realized that the plane crashing into the North Tower was an act ofterrorism. In response to his revelation, McCormick went to the person who had the job of coordination between air traffic control and military operations and told them "to scramble. Get ahold of northeast air defense and scramble."[8]
After the two planes hit the towers, the air traffic controllers had to ground all of the planes.[9] Sources conflict on whether 5,050 planes or 4,000 planes were grounded.[10][9]
In 2011, the Federal Aviation Administration released a video commending the efforts of the air traffic controllers during 9/11.[11]
TheReporters Committee for the Freedom of the Press has criticized the Federal Aviation Administration for destroying a tape of statements by the New York air traffic controllers after the September 11 attacks. On September 11, 2001 at 11:40, 6 air traffic controllers were brought into aconference room reportedly known as the “Bat Cave.” The air traffic controllers had just tracked down the hijacked planes. Due to concerns about stress making the controllers unable to produce written statements, each of the 6 people gave a recorded statement that was around 5 to 10 minutes long. All of the statements were combined into a singlevideotape, which was to be deleted after each video statement was turned into written ones. A few months after the tape was made, a quality-assurance manager destroyed the tape without direction. The quality-assurance manager stated they felt strongly that the tape shouldn't have been made due to the air traffic controllers not being “in the correctframe of mind”.[12] The Department of Transportation issued a report after thenSenator McCain alleged that a audiotape was destroyed.[13]
