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Accenture

From Wikipedia, the free encyclopedia
Professional services company

Accenture plc
A modern glass building with colorful reflections stands beside a waterfront plaza featuring tall red poles and people sitting on benches
Primary logo used since 2020
Headquarters at 1Grand Canal Square,Dublin
FormerlyAndersen Consulting
Company typePublic
ISINIE00B4BNMY34
Industry
PredecessorArthur Andersen
Founded1989; 36 years ago (1989)
Headquarters,
Ireland
Number of locations
120 countries[1]
Area served
Worldwide
Key people
Julie Sweet (chair andCEO)
RevenueIncreaseUS$69.67 billion (2025)[2]
IncreaseUS$10.23 billion (2025)[2]
IncreaseUS$7.83 billion (2025)[2]
Total assetsIncreaseUS$65.39 billion (2025)[2]
Total equityIncreaseUS$32.24 billion (2025)[2]
Number of employees
779,000 (2025)[2]
Subsidiaries
Websiteaccenture.com

Accenture plc,doing business asAccenture, is a multinational professional services company headquartered inDublin, Ireland, that specialises ininformation technology (IT) services andmanagement consulting. It was founded in the United States in 1989. AFortune Global 500 company, it reported revenues of $64.9 billion in 2024.[3]

History

[edit]

Formation and early years, 1950–1989

[edit]

Accenture began as the business and technology consulting division of accounting firmArthur Andersen in the early 1950s.[4] The division conducted a feasibility study forGeneral Electric to install a computer atAppliance Park inLouisville, Kentucky, which led to GE's installation of aUNIVAC I computer and printer, believed to be the first commercial use of a computer in the United States.[5][6]

Split from Arthur Andersen and renaming, 1989–2001

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In 1989, Arthur Andersen andAndersen Consulting became separate units of Andersen Worldwide Société Coopérative (AWSC), a Swiss coordinating entity. Throughout the 1990s, tensions grew between the two units. Andersen Consulting was paying Arthur Andersen up to 15% of its profits each year (a provision of the 1989 split was that the more profitable unit – whether AA or AC – pays the other 15 percent), while at the same time Arthur Andersen was competing with Andersen Consulting through its own newly established business consulting service line called Arthur Andersen Business Consulting. This dispute came to a head in 1998, when Andersen Consulting put the 15% transfer payment for that year and future years into escrow and issued a claim for breach of contract against AWSC and Arthur Andersen. In 2000, as a result of arbitration, Andersen Consulting broke all contractual ties with AWSC and Arthur Andersen. As part of the arbitration settlement, Andersen Consulting paid $1.2 billion to Arthur Andersen.[7]

On 1 January 2001, Andersen Consulting adopted the name "Accenture". The word "Accenture" was derived from "Accent on the future". The name "Accenture" was submitted by Kim Petersen, a Danish employee from the company'sOslo, Norway office. Petersen hoped that the name would not be offensive in any country in which Accenture operates, because the word itself was meaningless.[8]

Incorporation and public listing, 2001–2009

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Accenture wasincorporated in Bermuda in 2001. On 19 July 2001, Accenture'sinitial public offering (IPO) was priced at $14.50 per share, and the shares began trading on theNew York Stock Exchange.[9] Because of the split from Andersen, Accenture avoided prosecution on June 16, 2002, when theU.S. Securities and Exchange Commission prosecuted Arthur Andersen forobstructing justice andaccounting fraud in the supreme court caseArthur Andersen LLP v. United States around theEnron scandal.[10]

Reincorporation in Ireland, 2009 until present

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On 26 May 2009, Accenture announced that its board of directors had unanimously approved changing the company's place of incorporation from Bermuda to Ireland.[11]

Since 2013, Accenture hasacquired over 200 companies.[12]

Accenture has been a strategic partner of TheAlan Turing Institute since 2017.[13]

Services and operations

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Accenture's business is organized into five segments:[14]

  1. Strategy and Consulting
  2. Technology
  3. Operations
  4. Accenture Song (formerly Interactive)[15]
  5. Industry X

The company provides services to clients across various industries, including communications, media and technology, financial services, healthcare, public services, consumer products, and resources.[16]

In June 2025, Accenture announced a change to their growth model, unifying four of its major services (Strategy, Consulting, Song, and Operations) under a new business unit to be named 'Reinvention Services', with each pillar receiving its own group chief executive. Industry X remains separate to the new Reinvention Services unit.[17]

Corporate affairs

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Leadership

[edit]
A woman with short blonde hair wearing a blue jacket speaks at a podium in front of a World Economic Forum backdrop
CEO Sweet in 2019.

Employees

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As of 2024[update], Accenture reported having approximately 774,000 employees.[23]

Finances

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The financial results were as follows:

YearRevenue
(billion US$)
Net income
(billion US$)
Total assets
(billion US$)
EmployeesRef.
201330.3943.28216.867275,000[24]
201431.8752.94117.930305,000[25]
201532.9143.05418.203358,000[26]
201634.7984.11220.609384,000[27]
201736.7653.44522.690425,000[28]
201841.6034.06024.449459,000[29]
201943.2154.77929.789505,000[30]
202044.3275.10737.078506,000[31]
202150.5335.90643.175624,000[32]
202261.5946.98947.263721,000[33]
202364.1117.00351.245733,000[34]
202464.8967.41955.932774,000[23]
202569.6737.83265.394779,000[2]

Accenture, which went public in 2001, generated total returns (including dividends) of approximately 370% between 2015 and 2024, more than theS&P 500 index itself,Goldman Sachs, etc.[35]

Controversies

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Incorporation in a tax haven

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In October 2002, the CongressionalGeneral Accounting Office (GAO) identified Accenture as one of four publicly tradedfederal contractors that were incorporated in atax haven.[36] The other three, unlike Accenture, were incorporated in the United States before they re-incorporated in a tax haven, thereby lowering their US taxes. Critics such as formerCNN journalistLou Dobbs,[37] reported Accenture's decision to incorporate in Bermuda was a UStax avoidance ploy, because they viewed Accenture as having been a US-based company.[38] The GAO itself did not characterize Accenture as having been a US-based company; it stated that "prior to incorporating in Bermuda, Accenture was operating as a series of related partnerships and corporations under the control of its partners through the mechanism of contracts with a Swiss coordinating entity."[39]

In 2009 Accenture shifted its incorporation to Ireland.[40]

UK NHS technology project

[edit]

Accenture engaged in anIT overhaul project for theBritishNational Health Service (NHS) in 2003, making headlines when it withdrew from the contract in 2006 over disputes related to delays and cost overruns.[41] The government of theUnited Kingdom ultimately abandoned the project five years later for the same reasons.[42]

US immigration

[edit]

In June 2018, Accenture was asked to recruit 7,500U.S. Customs and Border Protection officers. Under the $297 million contract, Accenture had been charging the US Government nearly $40,000 per hire, which was more than the annual salary of the average officer.[43] According to a report published by the DHS Office of Inspector General in December 2018, Accenture had been paid $13.6M through the first ten months of the contract. They had hired two agents against a contract goal of 7,500 hires over five years. The report was issued as a 'management alert', indicating an issue requiring immediate attention, stating that "Accenture has already taken longer to deploy and delivered less capability than promised".[44] The contract was terminated in 2019.[45]

Working conditions

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In February 2019,contractors from Accenture'sAustin, Texas, location who performedcontent moderation tasks forFacebook wrote anopen letter to Facebook describing poor working conditions and a "Big Brother environment" that included restrictedwork breaks and strictnon-disclosure agreements.[46][47][48] A counselor in the Austin office stated that the content moderators could developpost-traumatic stress disorder as a result of the work, which included evaluating videos and images containinggraphic violence,hate speech,animal abuse, andchild abuse.[47][49] Accenture issued a statement saying the company offers opportunities for moderators to advance, increase their wages, and provide input "to help shape their experience."[50][51]

In February 2025,Vice News spoke to a former Accenture employee under the condition of anonymity. His project on theWhatsApp team forMeta required him to sift through images and decide whether or not they depictedchild sexual abuse, which he coped with "through a lot ofsubstance abuse". The former employee claimed to have witnessed multiple missed opportunities to protect children, and alleged that one colleague had previously been arrested for possessing child abuse materials. In a statement, Accenture said they are "committed to helping companies keep their platforms safe through services such as content, advertising, and compliance reviews".[52]

Tax practices

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In February 2019, Accenture paid $200 million to Swiss authorities over tax claims related to transfer pricing arrangements.[53]

Data breach

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In August 2021, Accenture confirmed a data breach resulting from a ransomware attack, which reportedly led to the theft of approximately six terabytes of data.[54]

Employment practices

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In March 2023, Accenture announced plans to eliminate 19,000 jobs of the 738,000 employees over 18 months, citing reduced revenue forecasts.[55]

In February 2025, Accenture made significant changes to itsdiversity, equity, and inclusion policies, including the discontinuation of global employee representation goals and specific demographic-focused career development programs. The company also paused participation in external diversity benchmarking surveys and reevaluated their external partnerships.[56] According to media analysis, this was to comply withPresident Trump'sExecutive Order 14151 to avoid losing billions of dollars of work withUS federal agencies.[57]

See also

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References

[edit]
  1. ^"Accenture Fact Sheet FY24". Accenture. 2024. Retrieved14 October 2024.
  2. ^abcdefg"Annual Report 2025"(PDF).Accenture. August 2025. Retrieved24 November 2025.
  3. ^"Accenture Annual Report for Fiscal Year 2023". US Securities and Exchange Commission. 12 October 2023. Retrieved13 October 2023.
  4. ^"Accenture To Add 500 Jobs in Chicago".WBBM-TV. 11 October 2011. Retrieved10 December 2015.
  5. ^Betts, Mitch (29 January 2001)."GE's Appliance Park Still an IT Innovator".Computerworld. Retrieved10 December 2015.
  6. ^Betts, Mitch (2 July 1990)."The Univac I: First in the Field".Computerworld. Retrieved10 December 2015.
  7. ^Martin, Mitchell (8 August 2000)."Arbitrator's Ruling Goes Against Accounting Arm: Consultants Win Battle Of Andersen".The New York Times.New York City. Retrieved1 March 2014.
  8. ^Kotler, Philip; Pfoertsch, Waldemar (22 September 2006).B2B Brand Management. Springer Science & Business Media. pp. 291–292.ISBN 978-3-540-44729-0.
  9. ^"Accenture IPO Gains in First Trades".CNN Money. 19 July 2001. Retrieved4 December 2015.
  10. ^Salinger, Lawrence M. (2005).Encyclopedia of White-Collar & Corporate Crime. SAGE. p. 57.ISBN 978-0-7619-3004-4.
  11. ^"Accenture Newsroom: Accenture Announces Proposed Change of Incorporation to Ireland". newsroom.accenture.com. 26 May 2009. Retrieved6 August 2010.
  12. ^"Accenture Mergers and Acquisitions Summary".mergr.com. Mergr. n.d. Retrieved28 August 2025.
  13. ^"Accenture".Turing Institute. n.d. Retrieved28 August 2025.
  14. ^"About Our Company".Accenture. Retrieved6 December 2024.
  15. ^"Accenture Announces Accenture Song". Accenture. Retrieved16 August 2024.
  16. ^"Fact Sheet". Accenture. Retrieved24 February 2020.
  17. ^"Accenture Changes Growth Model to Reinvent Itself for the Age of AI".Accenture. 20 June 2025. Retrieved24 November 2025.
  18. ^"William D. Green Profile".Forbes. Archived fromthe original on 3 April 2009. Retrieved26 May 2012.
  19. ^Chausson, Cyrille (21 October 2010)."Pierre Nanterme prendra les rênes d'Accenture en 2011".LeMagIT. Retrieved30 June 2013.
  20. ^Monks, Matthew (24 November 2010)."New Financial Group Chief at Accenture".American Banker. Retrieved30 June 2013.
  21. ^"Accenture's Former CEO Nanterme Dies".Reuters. 31 January 2019. Retrieved31 January 2019.
  22. ^"Accenture Appoints Julie Sweet Chief Executive Officer and Names David Rowland Executive Chairman, Effective Sept. 1, 2019".Accenture. 11 July 2019.Archived from the original on 13 July 2019. Retrieved17 July 2019.
  23. ^ab"Annual Results 2024"(PDF). Accenture. Retrieved23 September 2024.
  24. ^"Annual Report 2013"(PDF). Accenture. Retrieved14 August 2024.
  25. ^"Annual Report 2014"(PDF). Accenture. Retrieved14 August 2024.
  26. ^"Annual Report 2015"(PDF). Accenture. Retrieved14 August 2024.
  27. ^"Annual Report 2016"(PDF). Accenture. Retrieved14 August 2024.
  28. ^"Annual Report 2017"(PDF). Accenture. Retrieved14 August 2024.
  29. ^"Annual Report 2018"(PDF). Accenture. Retrieved14 August 2024.
  30. ^"Annual Report 2019"(PDF). Accenture. Retrieved14 August 2024.
  31. ^"Annual Report 2020"(PDF). Accenture. Retrieved14 August 2024.
  32. ^"Annual Report 2021"(PDF). Accenture. Retrieved14 August 2024.
  33. ^"Annual Report 2022"(PDF). Accenture. Retrieved14 August 2024.
  34. ^"Annual Report 2023"(PDF). Accenture. Retrieved14 August 2024.
  35. ^"Who Needs Accenture in the Age of AI?" – via The Economist.
  36. ^Information on Federal Contractors That Are Incorporated Offshore; United States General Accounting Office; 1 October 2002
  37. ^Dobbs, Lou (9 March 2004)."Exporting America". CNN. Retrieved3 May 2011.
  38. ^"Accenture". US House of Representatives. Archived fromthe original on 3 May 2007.
  39. ^"Information on Federal Contractors That Are Incorporated Offshore".gao.gov. General Accounting Office. Archived fromthe original on 22 June 2017. Retrieved4 December 2017.
  40. ^"Accenture to shift incorporation to Ireland". Reuters. Retrieved8 October 2025.
  41. ^Bowers, Simon (28 September 2006)."Accenture to Quit NHS Technology Overhaul".The Guardian. Retrieved18 July 2014.
  42. ^"NHS Pulls the Plug on Its £11bn IT System".The Independent.Archived from the original on 20 September 2011. Retrieved18 July 2014.
  43. ^Lanard, Noah (14 June 2018)."Border Patrol Is So Desperate for New Agents, It's Spending Millions to Help Recruits Finish Their Applications". Retrieved19 June 2018.
  44. ^Geneva Sands (10 December 2018)."'Serious' Issues with $297 Million CBP Hiring Contract, Internal Watchdog Says". Retrieved10 December 2018.
  45. ^Sands, Geneva (5 April 2019)."CBP Terminates Controversial $297 Million Accenture Contract Amid Continued Staffing Struggles".CNN. Retrieved14 September 2020.
  46. ^Price, Rob (15 February 2019)."Facebook Moderators Are in Revolt over 'Inhumane' Working Conditions That They Say Erodes Their 'Sense of Humanity'".Business Insider. Retrieved21 June 2019.
  47. ^abDwoskin, Elizabeth (8 May 2019)."Inside Facebook, the Second-Class Workers Who Do the Hardest Job Are Waging a Quiet Battle".The Washington Post. Retrieved21 June 2019.
  48. ^Brustein, Joshua (25 February 2019)."Facebook Grappling With Employee Anger Over Moderator Conditions".Bloomberg News. Retrieved21 June 2019.
  49. ^Wong, Queenie (19 June 2019)."Murders and Suicides: Here's Who Keeps Them off Your Facebook Feed".CNET. Retrieved21 June 2019.
  50. ^Dwoskin, Elizabeth (8 May 2019)."Inside Facebook, the Second-Class Workers Who Do the Hardest Job Are Waging a Quiet Battle".The Washington Post. Retrieved14 September 2020.
  51. ^"The Trauma Floor: The Secret Lives of Facebook Moderators in America". The Verge. 25 February 2019. Retrieved10 August 2024.
  52. ^Clifton, James (13 February 2025)."The Worst Things I've Seen as a WhatsApp Moderator".Informer. Vice Media. Retrieved16 February 2025.
  53. ^"Accenture Settles Lux Leaks Tax Claim for $200m". International Consortium of Investigative Journalists. 26 February 2019. Retrieved10 August 2024.
  54. ^"Accenture Confirms Data Breach After August Ransomware Attack". BleepingComputer. 15 October 2021. Retrieved10 August 2024.
  55. ^Anghel, Irina; Boyle, Matthew (23 March 2023)."Accenture Shares Jump After Plan to Slash 19,000 Jobs".Bloomberg.com. Retrieved23 March 2023.
  56. ^Kissin, Ellesheva; Raval, Anjli (7 February 2025)."Accenture Ditches Diversity and Inclusion Goals".Financial Times. London: FT Group. Retrieved16 February 2025.
  57. ^"Accenture to End DEI Policies to Comply with Trump".Australian Financial Review. 7 February 2025. Retrieved7 February 2025.

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