Computer Science > Human-Computer Interaction
arXiv:2412.15834 (cs)
[Submitted on 20 Dec 2024 (v1), last revised 25 Dec 2024 (this version, v2)]
Title:Anger Speaks Louder? Exploring the Effects of AI Nonverbal Emotional Cues on Human Decision Certainty in Moral Dilemmas
View a PDF of the paper titled Anger Speaks Louder? Exploring the Effects of AI Nonverbal Emotional Cues on Human Decision Certainty in Moral Dilemmas, by Chenyi Zhang and 6 other authors
View PDFHTML (experimental)Abstract:Exploring moral dilemmas allows individuals to navigate moral complexity, where a reversal in decision certainty, shifting toward the opposite of one's initial choice, could reflect open-mindedness and less rigidity. This study probes how nonverbal emotional cues from conversational agents could influence decision certainty in moral dilemmas. While existing research heavily focused on verbal aspects of human-agent interaction, we investigated the impact of agents expressing anger and sadness towards the moral situations through animated chat balloons. We compared these with a baseline where agents offered same responses without nonverbal cues. Results show that agents displaying anger significantly caused reversal shifts in decision certainty. The interaction between participant gender and agents' nonverbal emotional cues significantly affects participants' perception of AI's influence. These findings reveal that even subtly altering agents' nonverbal cues may impact human moral decisions, presenting both opportunities to leverage these effects for positive outcomes and ethical risks for future human-AI systems.
| Comments: | 19 pages, 5 figures |
| Subjects: | Human-Computer Interaction (cs.HC) |
| Cite as: | arXiv:2412.15834 [cs.HC] |
| (orarXiv:2412.15834v2 [cs.HC] for this version) | |
| https://doi.org/10.48550/arXiv.2412.15834 arXiv-issued DOI via DataCite |
Submission history
From: Chenyi Zhang [view email][v1] Fri, 20 Dec 2024 12:21:32 UTC (6,420 KB)
[v2] Wed, 25 Dec 2024 10:14:12 UTC (6,420 KB)
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View a PDF of the paper titled Anger Speaks Louder? Exploring the Effects of AI Nonverbal Emotional Cues on Human Decision Certainty in Moral Dilemmas, by Chenyi Zhang and 6 other authors
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