Computer Science > Computation and Language
arXiv:2402.19052 (cs)
[Submitted on 29 Feb 2024]
Title:Exploring the Efficacy of Large Language Models in Summarizing Mental Health Counseling Sessions: A Benchmark Study
Authors:Prottay Kumar Adhikary,Aseem Srivastava,Shivani Kumar,Salam Michael Singh,Puneet Manuja,Jini K Gopinath,Vijay Krishnan,Swati Kedia,Koushik Sinha Deb,Tanmoy Chakraborty
View a PDF of the paper titled Exploring the Efficacy of Large Language Models in Summarizing Mental Health Counseling Sessions: A Benchmark Study, by Prottay Kumar Adhikary and 9 other authors
View PDFAbstract:Comprehensive summaries of sessions enable an effective continuity in mental health counseling, facilitating informed therapy planning. Yet, manual summarization presents a significant challenge, diverting experts' attention from the core counseling process. This study evaluates the effectiveness of state-of-the-art Large Language Models (LLMs) in selectively summarizing various components of therapy sessions through aspect-based summarization, aiming to benchmark their performance. We introduce MentalCLOUDS, a counseling-component guided summarization dataset consisting of 191 counseling sessions with summaries focused on three distinct counseling components (aka counseling aspects). Additionally, we assess the capabilities of 11 state-of-the-art LLMs in addressing the task of component-guided summarization in counseling. The generated summaries are evaluated quantitatively using standard summarization metrics and verified qualitatively by mental health professionals. Our findings demonstrate the superior performance of task-specific LLMs such as MentalLlama, Mistral, and MentalBART in terms of standard quantitative metrics such as Rouge-1, Rouge-2, Rouge-L, and BERTScore across all aspects of counseling components. Further, expert evaluation reveals that Mistral supersedes both MentalLlama and MentalBART based on six parameters -- affective attitude, burden, ethicality, coherence, opportunity costs, and perceived effectiveness. However, these models share the same weakness by demonstrating a potential for improvement in the opportunity costs and perceived effectiveness metrics.
| Subjects: | Computation and Language (cs.CL); Human-Computer Interaction (cs.HC) |
| Cite as: | arXiv:2402.19052 [cs.CL] |
| (orarXiv:2402.19052v1 [cs.CL] for this version) | |
| https://doi.org/10.48550/arXiv.2402.19052 arXiv-issued DOI via DataCite |
Submission history
From: Tanmoy Chakraborty [view email][v1] Thu, 29 Feb 2024 11:29:47 UTC (1,034 KB)
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View a PDF of the paper titled Exploring the Efficacy of Large Language Models in Summarizing Mental Health Counseling Sessions: A Benchmark Study, by Prottay Kumar Adhikary and 9 other authors
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