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Non-invasive Estimation of Stress in Conflict Resolution Environments

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Part of the book series:Advances in Intelligent and Soft Computing ((AINSC,volume 155))

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Abstract

The current trend in Online Dispute Resolution focuses mostly on the development of technological tools that allow parties to solve conflicts through telecommunication means. However, this tendency leaves aside key issues, namely our concern with respect to context information that was previously available in traditional Alternative Dispute Resolution processes. The main weakness of this approach is that conflict resolution may become a cold process, focused solely on objective questions. In order to overcome this inconvenience, we move forward to incorporate context information in an Online Dispute Resolution platform. In particular, we consider the estimation of the level of stress of the users by analyzing their interaction patterns. As a result, the conflict resolution platform or the mediator may weight to what extent a party is affected by a particular matter, allowing one to adapt the conflict resolution strategy to a specific problem in real time.

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Author information

Authors and Affiliations

  1. DI-CCTC, Universityof Minho, Largo do Paço, 4704-553, Braga, Portugal

    Paulo Novais, Davide Carneiro, Marco Gomes & José Neves

Authors
  1. Paulo Novais

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  2. Davide Carneiro

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  3. Marco Gomes

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  4. José Neves

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Corresponding author

Correspondence toPaulo Novais.

Editor information

Editors and Affiliations

  1. , Centre National de la Recherche Scientif, Laboratoire d’Informatique de Grenoble, av. de la Chimie 110, Grenoble, 38041, France

    Yves Demazeau

  2. Inst. Informatik, TU Clausthal, Julius-Albert-Str. 4, Clausthal-Zellerfeld, 38678, Germany

    Jörg P. Müller

  3. Faculty of Science, Department of Computing Science, University of Salamanca, Plaza de la Merced S/N, Salamanca, 37008, Spain

    Juan M. Corchado Rodríguez

  4. Escuela Universitaria de Informática, Universidad Pontificia de Salamanca, Compañía 5, Salamanca, 37002, Spain

    Javier Bajo Pérez

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© 2012 Springer-Verlag Berlin Heidelberg

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Novais, P., Carneiro, D., Gomes, M., Neves, J. (2012). Non-invasive Estimation of Stress in Conflict Resolution Environments. In: Demazeau, Y., Müller, J., Rodríguez, J., Pérez, J. (eds) Advances on Practical Applications of Agents and Multi-Agent Systems. Advances in Intelligent and Soft Computing, vol 155. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28786-2_17

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Chapter
JPY 3498
Price includes VAT (Japan)
  • Available as PDF
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  • Instant download
  • Own it forever
eBook
JPY 22879
Price includes VAT (Japan)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
JPY 28599
Price includes VAT (Japan)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide -see info

Tax calculation will be finalised at checkout

Purchases are for personal use only


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