Movatterモバイル変換


[0]ホーム

URL:


Skip to main content

Advertisement

Springer Nature Link
Log in

How to Do Successful Chargeback for Cloud Services

  • Conference paper

Part of the book series:Lecture Notes in Computer Science ((LNCCN,volume 7150))

Included in the following conference series:

Abstract

With pay-per-use pricing models, elastic scaling of resources, and the usage of shared virtualized infrastructure, ‘the Cloud’ offers more efficient use of capital, great cost reductions, and breakthrough agility. Yet, it turns out that to leverage the cloud advantages, organizations have to introduce cloud-specific chargeback practices. That is, they have to allocate IT service costs to business users in a way that reflects service consumption. To help organizations transition to a cloud environment, this work provides an overview of the factors that impact the design of successful cloud-specific chargeback models. The findings can assist organizations in the design of chargeback models that allow the business flexibility and cost reductions associated with the Cloud to be fully leveraged. The results are based on an empirical study involving twenty-five field experts from IBM and its client and partner network.

This is a preview of subscription content,log in via an institution to check access.

Access this chapter

Subscribe and save

Springer+ Basic
¥17,985 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
JPY 3498
Price includes VAT (Japan)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
JPY 5719
Price includes VAT (Japan)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
JPY 7149
Price includes VAT (Japan)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide -see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Similar content being viewed by others

References

  1. Armbrust, M., et al.: A view of cloud computing. Commun. ACM 53(4), 50 (2010)

    Article  Google Scholar 

  2. Atkinson, A.A., et al.: Management Accounting. Prentice Hall, New Jersey (2003)

    Google Scholar 

  3. Bergeron, F.: Factors Influencing the Use of DP Chargeback Information. MIS Quarterly 10(3), 225–237 (1986)

    Article MathSciNet  Google Scholar 

  4. Carr, N.G.: Does IT Matter? Information Technology and the Corrosion of Competitive Advantage. Harvard Business Press, Boston (2004)

    Google Scholar 

  5. Carr, N.G.: IT Doesn’t Matter. Harvard Business Review 81(5), 41–49 (2003)

    Google Scholar 

  6. Chandler, A.D., Daems, H.: Administrative coordination, allocation and monitoring: A comparative analysis of the emergence of accounting and organization in the U.S.A. and Europe. Accounting, Organizations and Society 4(1-2), 3–20 (1979)

    Article  Google Scholar 

  7. Cisco: Managing the Real Cost of On-Demand Enterprise Cloud Services with Chargeback Models (2010),http://www.cisco.com/en/US/services/ps2961/ps10364/ps10370/ps11104/Cloud_Services_Chargeback_Models_White_Paper.pdf

  8. Computer economics: IT Budget Chargebacks: Making Users Pay,http://www.computereconomics.com/article.cfm?id=1293

  9. Cooper, R.: Cost management concepts and principles. Journal of Cost Management, 45–49 (Spring 1987)

    Google Scholar 

  10. Corbetta, P.: Social Research: Theory, Methods and Techniques. Sage Publications, London (2003)

    Google Scholar 

  11. Drury, D.H.: Assessment of Chargeback Systems in IT Management. Infor. 38(3), 293–313 (2000)

    Google Scholar 

  12. Drury, D.H.: Conditions affecting chargeback effectiveness. Information & Management 5(1), 31–36 (1982)

    Article  Google Scholar 

  13. Drury, D.H.: The dialectic of IT chargeback systems. International Journal of Technology Management 14(5), 496–512 (1997)

    Article  Google Scholar 

  14. Eisenhardt, K.M.: Building Theories from Case Study Research. The Academy of Management Review 14(4), 532–550 (1989)

    Google Scholar 

  15. Finden-Brown, C., Long, C.: Introducing the IBM Process Reference Model for IT: PRM-IT Sequencing the DNA of IT Management, vol. 3. IBM Global Services, New York (2008)

    Google Scholar 

  16. Gerlach, J., et al.: Determining the cost of IT services. Commun. ACM 45(9), 61–67 (2002)

    Article  Google Scholar 

  17. Glaser, B., Strauss, A.: The Discovery of Grounded Theory: Strategies for Qualitative Research. Aldine Transaction, Piscataway, New Jersey (1967)

    Google Scholar 

  18. Harms, R., Yamaritino, M.: The Economics of the Cloud (2010)

    Google Scholar 

  19. Holzer, P., Norreklit, H.: Some thoughts on cost accounting developments in the United States. Management Accounting Research 2(1), 3–13 (1991)

    Article  Google Scholar 

  20. Hufnagel, E.M., Birnberg, J.G.: Perceived Chargeback System Fairness in Decentralized Organizations: An Examination of the Issues. MIS Quarterly 13(4), 415–430 (1989)

    Article  Google Scholar 

  21. Hufnagel, E.M., Birnberg, J.G.: Perceived chargeback system fairness: A laboratory experiment. Accounting, Management and Information Technologies 4(1), 1–22 (1994)

    Article  Google Scholar 

  22. IBM: Smarter Planet: Using cloud computing to deliver innovation and efficiency. Smarter Planet Client Events, New York (2010)

    Google Scholar 

  23. Iqbal, M., Nieves, M.: Service Strategy Book. The Stationery Office, Norwich (2007)

    Google Scholar 

  24. Kajornboon, A.B.: Using interviews as research instruments. E-Journal for Research Teachers 2(1) (2005)

    Google Scholar 

  25. Nolan, R.L.: Effects of chargeout on user/manager attitudes. Communications of the ACM 20(3), 177–185 (1977)

    Article MathSciNet  Google Scholar 

  26. Oleson, T.D.: Price of precision. CIO Magazine, 13 (1998)

    Google Scholar 

  27. Raghunathan, B., Raghunathan, T.: A discriminant analysis of the relationship between IS charging systems and organizational variables. Omega 22(4), 321–330 (1994)

    Article  Google Scholar 

  28. Ross, J.W., et al.: The Untapped Potential of IT Chargeback. MIS Quarterly 23(2), 215–237 (1999)

    Article  Google Scholar 

  29. Stefanov, H.: How to Charge for the Cloud? Towards a structured view of successful IT charge back models for Cloud services. Utrecht University (2011)

    Google Scholar 

  30. Stiller, B., et al.: Charging and accounting for integrated internet services - state of the art, problems, and trends. Presented at the INET 1998: The Internet Summit, Geneva, Switzerland (1998)

    Google Scholar 

  31. VanLengen, C.A., Morgan, J.N.: Chargeback and maturity of IS use. Information & Management 25(3), 155–163 (1993)

    Article  Google Scholar 

  32. Vaquero, L.M., et al.: A break in the clouds: Towards a Cloud Definition. ACM SIGCOMM Computer Communication Review 39(1), 50 (2008)

    Article  Google Scholar 

  33. de Vos, J., van Heusden, E.: Implications of Cloud Computing on IT Service Management (2010)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Utrecht University, Utrecht, The Netherlands

    Hristo Stefanov, Slinger Jansen, Ronald Batenburg & Ravi Khadka

  2. IBM, Amsterdam, The Netherlands

    Hristo Stefanov & Eugene van Heusden

Authors
  1. Hristo Stefanov

    You can also search for this author inPubMed Google Scholar

  2. Slinger Jansen

    You can also search for this author inPubMed Google Scholar

  3. Ronald Batenburg

    You can also search for this author inPubMed Google Scholar

  4. Eugene van Heusden

    You can also search for this author inPubMed Google Scholar

  5. Ravi Khadka

    You can also search for this author inPubMed Google Scholar

Editor information

Editors and Affiliations

  1. Department of Mathematics and Computer Science, University of Antwerp, Middelheimlaan 1, 2020, Antwerp, Belgium

    Kurt Vanmechelen

  2. College of Engineering, Department of Industrial Engineering, Technology Management, Economics, and Policy Program, Seoul National University, 599 Gwanak-Ro, Gwanak-Gu, 151-744, Seoul, South-Korea

    Jörn Altmann

  3. School of Computer Science, Cardiff University, Queen’s Buildings, Newprt Road, CF24 3AA, Cardiff, UK

    Omer F. Rana

Rights and permissions

Copyright information

© 2012 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Stefanov, H., Jansen, S., Batenburg, R., van Heusden, E., Khadka, R. (2012). How to Do Successful Chargeback for Cloud Services. In: Vanmechelen, K., Altmann, J., Rana, O.F. (eds) Economics of Grids, Clouds, Systems, and Services. GECON 2011. Lecture Notes in Computer Science, vol 7150. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28675-9_5

Download citation

Publish with us

Access this chapter

Subscribe and save

Springer+ Basic
¥17,985 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
JPY 3498
Price includes VAT (Japan)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
JPY 5719
Price includes VAT (Japan)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
JPY 7149
Price includes VAT (Japan)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide -see info

Tax calculation will be finalised at checkout

Purchases are for personal use only


[8]ページ先頭

©2009-2025 Movatter.jp