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Effective Shift Handover

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Part of the book series:Lecture Notes in Computer Science ((LNAI,volume 6781))

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Abstract

In the refining industry, control room and field operators document their daily activities using shift logs. These logs are supposed to be an important part of the shift handover process and are the mechanism by which activities are coordinated across shifts. Previous research identified the need for a more structured approach to shift handover. However, the value of a structured approach has never been demonstrated experimentally. We report here on an experiment sponsored by the Abnormal Situation Management Consortium conducted at the ENGEN Refinery that compared the quality of shift handovers using a structured checklist-integrated logbook to a more traditional less structured logging approach. The results showed that significant benefits to situation awareness derive from the more structured approach.

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Author information

Authors and Affiliations

  1. Honeywell International, Automation and Control Solutions, Advanced Technology Laboratory, 1985 Douglas Drive, Golden Valley, MN, 55422, USA

    Thomas Plocher, Jason Laberge & Jason Telner

  2. School of Mechanical and Aerospace Engineering, Nanyang Technological University, 50 Nanyang Avenue, North Spine (N3), Level 2, 639798, Singapore

    Shanqing Yin

  3. Process Control Department, ENGEN Refinery a division of Engen Petroleum Ltd, PO Box 956, Durban, 4000, South Africa

    Brian Thompson

Authors
  1. Thomas Plocher

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  2. Shanqing Yin

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  3. Jason Laberge

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  4. Brian Thompson

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  5. Jason Telner

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Editor information

Editors and Affiliations

  1. HFI Solutions Ltd., Bradgate Road, MK40 3DE, Bedford, UK

    Don Harris

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© 2011 Springer-Verlag Berlin Heidelberg

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Plocher, T., Yin, S., Laberge, J., Thompson, B., Telner, J. (2011). Effective Shift Handover. In: Harris, D. (eds) Engineering Psychology and Cognitive Ergonomics. EPCE 2011. Lecture Notes in Computer Science(), vol 6781. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21741-8_36

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