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Role Playing Games and Emotions in Dispute Resolution Environments

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Abstract

Electronic contracting, mostly through software agents, led to an impressive growth in electronic transactions, but also in the number of disputes arising out of these transactions. Paper-based courts are however unable to efficiently deal with this increase in disputes. On the other hand, current Online Dispute Resolution methodologies are impersonal and cold, leaving aside important information such as the disputants’ body language and emotions. In that sense, in this paper we propose the creation of environments for dispute resolution that can complement the existing tools with important context information. This, we believe, will lead to dispute resolution tools that will more efficiently achieve mutually satisfactory outcomes.

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Author information

Authors and Affiliations

  1. Department of Informatics, University of Minho, Braga, Portugal

    Davide Carneiro, Paulo Novais, Luís Machado, Cesar Analide, Nuno Costa & José Neves

Authors
  1. Davide Carneiro

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  2. Paulo Novais

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  3. Luís Machado

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  4. Cesar Analide

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  5. Nuno Costa

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  6. José Neves

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Editor information

Editors and Affiliations

  1. Universidad de Salamanca, Plaza de la Merced S/N, 37008, Salamanca, Spain

    Emilio Corchado

  2. VŠB-TU Ostrava, 17. listopadu 15, 70833, Ostrava, Czech Republic

    Václav Snášel

  3. University of Burgos, Avenida Cantaria S/N, 09006, Burgos, Spain

    Javier Sedano

  4. Cairo University, 5 Ahmed Zewal St., Orman, Cairo, Egypt

    Aboul Ella Hassanien

  5. University of La Coruña, Avda. 19 de Febrero, S/N, A Coruña,, 15403, Ferrol, Spain

    José Luis Calvo

  6. Infobright, 47 Colborne Street, Suite 403, M5E1P8, Toronto, Ontario, Canada

    Dominik Ślȩzak

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© 2011 Springer-Verlag Berlin Heidelberg

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Cite this paper

Carneiro, D., Novais, P., Machado, L., Analide, C., Costa, N., Neves, J. (2011). Role Playing Games and Emotions in Dispute Resolution Environments. In: Corchado, E., Snášel, V., Sedano, J., Hassanien, A.E., Calvo, J.L., Ślȩzak, D. (eds) Soft Computing Models in Industrial and Environmental Applications, 6th International Conference SOCO 2011. Advances in Intelligent and Soft Computing, vol 87. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19644-7_17

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