Part of the book series:Advances in Intelligent and Soft Computing ((AINSC,volume 87))
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Abstract
Electronic contracting, mostly through software agents, led to an impressive growth in electronic transactions, but also in the number of disputes arising out of these transactions. Paper-based courts are however unable to efficiently deal with this increase in disputes. On the other hand, current Online Dispute Resolution methodologies are impersonal and cold, leaving aside important information such as the disputants’ body language and emotions. In that sense, in this paper we propose the creation of environments for dispute resolution that can complement the existing tools with important context information. This, we believe, will lead to dispute resolution tools that will more efficiently achieve mutually satisfactory outcomes.
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Authors and Affiliations
Department of Informatics, University of Minho, Braga, Portugal
Davide Carneiro, Paulo Novais, Luís Machado, Cesar Analide, Nuno Costa & José Neves
- Davide Carneiro
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- Paulo Novais
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- Luís Machado
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- Cesar Analide
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- Nuno Costa
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- José Neves
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Editor information
Editors and Affiliations
Universidad de Salamanca, Plaza de la Merced S/N, 37008, Salamanca, Spain
Emilio Corchado
VŠB-TU Ostrava, 17. listopadu 15, 70833, Ostrava, Czech Republic
Václav Snášel
University of Burgos, Avenida Cantaria S/N, 09006, Burgos, Spain
Javier Sedano
Cairo University, 5 Ahmed Zewal St., Orman, Cairo, Egypt
Aboul Ella Hassanien
University of La Coruña, Avda. 19 de Febrero, S/N, A Coruña,, 15403, Ferrol, Spain
José Luis Calvo
Infobright, 47 Colborne Street, Suite 403, M5E1P8, Toronto, Ontario, Canada
Dominik Ślȩzak
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Carneiro, D., Novais, P., Machado, L., Analide, C., Costa, N., Neves, J. (2011). Role Playing Games and Emotions in Dispute Resolution Environments. In: Corchado, E., Snášel, V., Sedano, J., Hassanien, A.E., Calvo, J.L., Ślȩzak, D. (eds) Soft Computing Models in Industrial and Environmental Applications, 6th International Conference SOCO 2011. Advances in Intelligent and Soft Computing, vol 87. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19644-7_17
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