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Virtual Team Collaboration: How the Empathy Tendency Influences User Experience?

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Abstract

The subjective experiences and satisfaction of using technology to collaborate remotely may differ due to the individual differences of personal characteristics. The present study aims to investigate the influence of empathy tendency on user experience. Twelve groups of three participants completed a decision-making task in the virtual environment. The results revealed a significant correlation between personal traits (i.e., empathy and the big five personalities), user experience (i.e., social presence), and satisfaction. The level of cognitive empathy has a positive effect on the feeling of social presence, social immersion, and outcome satisfaction in the virtual environment, while is not associated with media satisfaction. The findings of this study suggest that the cognitive ability of empathy, namely the ability to identify with and understand the views of others may increase one’s experience and satisfaction in remote collaboration. This study provides an empirical exploration of team interactions in virtual environments and advances user research by identifying the relationship between user’s traits (empathy), user experience, and satisfaction.

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Author information

Authors and Affiliations

  1. Ningbo Research Institute, Zhejiang University, Ningbo, China

    Yifan Yang, Xiaotong Sun, Sheng Zhang, Qingchao Xia, Wei Yang, Qijun Li & Canjun Yang

  2. Faculty of Science and Engineering, University of Nottingham Ningbo China, Ningbo, China

    Yifan Yang, Xu Sun & Xiaotong Sun

  3. Business School, NingboTech University, Ningbo, China

    Ying Jing

  4. Nottingham Ningbo China, Beacons of Excellence Research and Innovation Institute, University of Nottingham Ningbo China, Ningbo, China

    Xu Sun

  5. Shandong University of Political Science and Law, Jinan, China

    Tongfeng Yang

Authors
  1. Yifan Yang
  2. Ying Jing
  3. Xu Sun
  4. Xiaotong Sun
  5. Tongfeng Yang
  6. Sheng Zhang
  7. Qingchao Xia
  8. Wei Yang
  9. Qijun Li
  10. Canjun Yang

Corresponding authors

Correspondence toYing Jing orXu Sun.

Editor information

Editors and Affiliations

  1. Department of Multimedia and Graphic Art, Cyprus University of Technology, Limassol, Cyprus

    Panayiotis Zaphiris

  2. Research Center on Interactive Media, Smart Systems and Emerging Technologies (CYENS), Cyprus University of Technology, Limassol, Cyprus

    Andri Ioannou

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Yang, Y.et al. (2022). Virtual Team Collaboration: How the Empathy Tendency Influences User Experience?. In: Zaphiris, P., Ioannou, A. (eds) Learning and Collaboration Technologies. Novel Technological Environments. HCII 2022. Lecture Notes in Computer Science, vol 13329. Springer, Cham. https://doi.org/10.1007/978-3-031-05675-8_23

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