- Yifan Yang ORCID:orcid.org/0000-0002-6351-56219,10,
- Ying Jing ORCID:orcid.org/0000-0003-0295-760X11,
- Xu Sun ORCID:orcid.org/0000-0002-2340-709510,12,
- Xiaotong Sun9,10,
- Tongfeng Yang13,
- Sheng Zhang9,
- Qingchao Xia9,
- Wei Yang9,
- Qijun Li9 &
- …
- Canjun Yang9
Part of the book series:Lecture Notes in Computer Science ((LNCS,volume 13329))
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Abstract
The subjective experiences and satisfaction of using technology to collaborate remotely may differ due to the individual differences of personal characteristics. The present study aims to investigate the influence of empathy tendency on user experience. Twelve groups of three participants completed a decision-making task in the virtual environment. The results revealed a significant correlation between personal traits (i.e., empathy and the big five personalities), user experience (i.e., social presence), and satisfaction. The level of cognitive empathy has a positive effect on the feeling of social presence, social immersion, and outcome satisfaction in the virtual environment, while is not associated with media satisfaction. The findings of this study suggest that the cognitive ability of empathy, namely the ability to identify with and understand the views of others may increase one’s experience and satisfaction in remote collaboration. This study provides an empirical exploration of team interactions in virtual environments and advances user research by identifying the relationship between user’s traits (empathy), user experience, and satisfaction.
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Authors and Affiliations
Ningbo Research Institute, Zhejiang University, Ningbo, China
Yifan Yang, Xiaotong Sun, Sheng Zhang, Qingchao Xia, Wei Yang, Qijun Li & Canjun Yang
Faculty of Science and Engineering, University of Nottingham Ningbo China, Ningbo, China
Yifan Yang, Xu Sun & Xiaotong Sun
Business School, NingboTech University, Ningbo, China
Ying Jing
Nottingham Ningbo China, Beacons of Excellence Research and Innovation Institute, University of Nottingham Ningbo China, Ningbo, China
Xu Sun
Shandong University of Political Science and Law, Jinan, China
Tongfeng Yang
- Yifan Yang
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- Ying Jing
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- Xu Sun
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- Xiaotong Sun
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- Tongfeng Yang
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- Qingchao Xia
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- Wei Yang
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Department of Multimedia and Graphic Art, Cyprus University of Technology, Limassol, Cyprus
Panayiotis Zaphiris
Research Center on Interactive Media, Smart Systems and Emerging Technologies (CYENS), Cyprus University of Technology, Limassol, Cyprus
Andri Ioannou
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Yang, Y.et al. (2022). Virtual Team Collaboration: How the Empathy Tendency Influences User Experience?. In: Zaphiris, P., Ioannou, A. (eds) Learning and Collaboration Technologies. Novel Technological Environments. HCII 2022. Lecture Notes in Computer Science, vol 13329. Springer, Cham. https://doi.org/10.1007/978-3-031-05675-8_23
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