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Designing for a Convenient In-Car Passenger Experience: A Repertory Grid Study

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Abstract

The driving experience has become one of the central decision factors when buying a car. In current manually driven cars, this experience is to a large extent influenced by driver-based infotainment functionalities. With the advent of rear-seat infotainment systems, manufacturers started to not only look at the driver’s perspective but also focus on passenger experiences. But passenger experiences can go beyond traditional aspects of user experience as they also include aspects of coziness and comfort in the context of riding, which we describe as passenger convenience. While insights about the design space and passenger’s needs are central when designing for an advanced level of passenger convenience, the body of knowledge in this area is limited. Therefore, we present the results from a repertory grid study (n = 32) where we investigated what makes a passenger ride in a manually driven car convenient. Based on three predefined and three participant-selected riding situations we accounted for common patterns and individual differences. The results confirm the importance of well-being, physical comfort, and safety. The interviews unveil that passengers strive for access to in-vehicle systems, the possibility to act as a co-driver, and the support for the integration of external technology, connectivity, and personalization. Based on our findings, we extracted a set of design recommendations to consider when designing automotive systems with passenger convenience and experience in mind.

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Authors and Affiliations

  1. Eindhoven University of Technology, Eindhoven, The Netherlands

    Melanie Berger, Bastian Pfleging & Regina Bernhaupt

  2. ruwido austria GmbH, Neumarkt, Austria

    Melanie Berger & Regina Bernhaupt

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  1. Melanie Berger

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  2. Bastian Pfleging

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  3. Regina Bernhaupt

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Corresponding author

Correspondence toMelanie Berger.

Editor information

Editors and Affiliations

  1. Department of Electrical and Information Engineering, Polytechnic University of Bari, Bari, Italy

    Carmelo Ardito

  2. Computer Science Department, University of Bari Aldo Moro, Bari, Italy

    Rosa Lanzilotti

  3. Computer Science Department, University of Pisa, Pisa, Italy

    Alessio Malizia

  4. Department of Computer Science, University of York, York, UK

    Helen Petrie

  5. Computer Science Department, University of Bari Aldo Moro, Bari, Italy

    Antonio Piccinno

  6. Computer Science Department, University of Bari Aldo Moro, Bari, Italy

    Giuseppe Desolda

  7. Microsoft Research, Redmond, WA, USA

    Kori Inkpen

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Berger, M., Pfleging, B., Bernhaupt, R. (2021). Designing for a Convenient In-Car Passenger Experience: A Repertory Grid Study. In: Ardito, C.,et al. Human-Computer Interaction – INTERACT 2021. INTERACT 2021. Lecture Notes in Computer Science(), vol 12933. Springer, Cham. https://doi.org/10.1007/978-3-030-85616-8_9

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