Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7coverage, phone support, and access to a technical support manager. For more information,seeCloud Customer Care.

Get support from the community

Ask a question on Stack Overflow

Ask a question about Deep Learning VM onStackOverflow. Use the taggoogle-dl-platformfor questions about Deep Learning VM. This tag not only receives responsesfrom the Stack Overflow community, but also from Google engineers, who monitorthe tag and offer unofficial support.

Discuss Deep Learning VM

You can visit the Google CloudSlack community to discussDeep Learning VM and other Google Cloud products. If you haven'talready joined,use this form to sign up.You can also join thegoogle-dl-platformGoogle group to discuss Deep Learning VM.

File bugs or feature requests

From the Deep Learning VM documentation, click "Send feedback" near thetop right of the page. This will open a feedback form. Your comments will bereviewed by the Deep Learning VM team.

Frequently asked questions

How do I transfer files to my instance?

SeeTransferring Files to Instancesin the Compute Engine documentation.

Why can't I create a GPU instance?

If you're trying to launch a Deep Learning VM instancewith an attached GPU, andsee an error message similar to:

You've reach your limit of x GPUs...

You may need to request an increase to your GPU quota. Check thequotas page to ensure that you haveenough GPUs available in your project. If GPUs are not listed on the quotaspage or you require additional GPU quota,request a quota increase.

Specific GPU models are only available in specific zones; see theGPU models table for details.

If the error is similar to:

The zone x does not have enough resources available to fulfill the request.

Then there are no available GPUs in the selected zone.You must select one of thezones that support GPU accelerators.