Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7coverage, phone support, and access to a technical support manager. For more information,seeCloud Customer Care.

Get support from the community

Use the following resources to get support from the Compute Enginecommunity. Review ourFAQ before posting a new question.

Ask a question on Stack Overflow

• Ask questions about application programming and development onCompute Engine onStack Overflow.For example, if you are using a Windows VM instance, thegoogle-compute-engine+windows query returns questions tagged with bothGoogle Compute EngineandWindows.
• Ask questions about troubleshooting Compute Engine resources onServer Fault.

Discuss Compute Engine

Join thegce-discussionGoogle group to discuss Compute Engine with Google engineers and otherusers. Join thegce-announce Googlegroup to get Compute Engine announcements, and thegce-operationsGoogle group to get updates on Compute Engine operations.

You can also visit the Google CloudSlack community to discussCompute Engine and other Google Cloud products. If you haven'talready joined,use this form to sign up.For Compute Engine, join the#compute-enginechannel.

File bugs or feature requests

Where to file a report

Bugs and defects

Example: My instance is unable to attach additional disks

If your issue is not answered by theFAQ or remainsunresolved, post your question to theIssues trackerwith the following information:

• What steps will reproduce the problem?
• What is the expected output? What do you see instead?
• What version of the product are you using? On what operating system?
• Please provide any additional information.

File a feature request

Example: Compute Engine should add feature X

Your feature request might already have been filed on theIssues tracker.If so, upvote the feature to indicate that you would like to see it added.

If not, gather the following information and post the feature requestto theIssues tracker:

• What is the desired behavior of the feature? (Be specific!)
• If relevant, why are current approaches or workarounds insufficient?
• If relevant, what new use cases will this feature enable?

Documentation feedback

Example: Documentation for X is out of date

If you run into issues while using the documentation, have general feedback,or want to make a suggestion, use the documentation feedback mechanism. Fromany page in the Compute Engine documentation, click the "Send feedback"link near the top right of the page. This will open a feedback form. Providethe following information (if applicable):

• What URL are you reporting?
• What was inaccurate?
• General comments or suggestions

Your comments will be reviewed by the Compute Engine team.

Production issues

Example: My instance is running very slow

If you have a paid support contract,contact Google directly.

If you experienced anSLAviolation, contactBilling support.

You can also reportvirtual machine abuse.

You can file aproduction issue report foryour application. Google reads these reports but cannot reply individually.Operational support for individual applications is not provided via the issuetracker.