Personnel data access and support controls

This page provides information about personnel data access inAssured Workloads, which provides control over Google personnel'saccess to Customer Data and support case assignments. Assured Workloadsprovides the following controls based on thecontrol package you choose:

• Personnel data access controls
• Personnel support case ownership controls based on attributes

Important: Don't include confidential, sensitive, or personally identifiableinformation in project names, project IDs, resource names, or other resourcefields. Unless otherwise noted in the documentation orservice specific terms for a supported product orservice, data included in these fields doesn't constitute Customer Data, and isout of scope for Assured Workloads' personnel data access controls.

Personnel data access controls

Personnel data access controls ensure that only Google personnel who are able tosatisfy certain physical location and background check requirements are able toaccess customer data in the course of a support action. For example, ImpactLevel 4 (IL4) requires US Persons to have completed an ADP-1 Single ScopeBackground Investigation (SSBI) background investigation before they can accessdata in an approved IL4 environment.

Personnel support case ownership controls based on attributes

Personnel support case ownership controls based on attributes ensures that onlyGoogle support personnel who satisfy certain requirements are assigned tosupport cases for Assured Workloads customers.

What's next

• Learn how tocreate an Assured Workloads folder.
• Learn whichproducts are supportedfor each control package.